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Why can't I ping "www.google.com" but can ping other web sites???

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Frequent Visitor

Why can't I ping "www.google.com" but can ping other web sites???

A software program I use pings "www.google.com" to test for an internet connection. Unfortunately, a command window confirms that it will time out, and tracert dies at the first comcast server.

1 4 ms 3 ms 3 ms 2601:154:c100:7c70:724f:b8ff:fe82:dffe
2 13 ms 15 ms 12 ms 2001:558:4083:8f::1
3 19 ms 14 ms 13 ms xe-8-1-0-32767-sur01.westminster.md.bad.comcast.net [2001:558:342:2021::1]
4 * * * Request timed out.

 

I have turned off xfi's Advanced Security feature for now. Any thoughts on this?

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Silver Problem Solver

Re: Why can't I ping "www.google.com" but can ping other web sites???

Does "google.com" work? I do get two different IP's between www.google.com and google.com, at least here in the Chicago area. Ping times are the same.

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Frequent Visitor

Re: Why can't I ping "www.google.com" but can ping other web sites???

Both approaches fail at the same place (see original message). I can ping anything else but it works fine.  Strange.