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When do upgraded internet speeds take effect?

New Poster

When do upgraded internet speeds take effect?

I upgraded my internet speed on 8/10/19, but have yet to see increased speeds.  I have restarted my modem several different times, yet no new speed.  How long does it typically take to get the upgraded speed?

Expert

Re: When do upgraded internet speeds take effect?

What is the make and model of the modem you have?

What speed tier did you upgrade to?

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New Poster

Re: When do upgraded internet speeds take effect?

I upgraded to 150 mbps.  I have an Arris modem that can run the new speed.

Expert

Re: When do upgraded internet speeds take effect?

What’s the exact model number?

I would call them back and verify that it I was upgraded and ask them to have the modem reprovisioned.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: When do upgraded internet speeds take effect?

It's the Arris SB6183.  I will probably give  call when I get home from work. 

Gold Problem Solver

Re: When do upgraded internet speeds take effect?


@ejvorb wrote: ... How long does it typically take to get the upgraded speed?

Unless the modem or gateway needs to be replaced to accommodate the new speed or there is some other special circumstance, it should take effect after a reboot and before your conversation with Comcast ends.