When do upgraded internet speeds take effect?

[ejvorb]

I upgraded my internet speed on 8/10/19, but have yet to see increased speeds.  I have restarted my modem several different times, yet no new speed.  How long does it typically take to get the upgraded speed?

[jweaver0312]

What is the make and model of the modem you have?

What speed tier did you upgrade to?

[ejvorb]

I upgraded to 150 mbps.  I have an Arris modem that can run the new speed.

[jweaver0312]

What’s the exact model number?

I would call them back and verify that it I was upgraded and ask them to have the modem reprovisioned.

[ejvorb]

It's the Arris SB6183.  I will probably give  call when I get home from work. 

[BruceW]

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@ejvorb wrote: ... How long does it typically take to get the upgraded speed?

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Unless the modem or gateway needs to be replaced to accommodate the new speed or there is some other special circumstance, it should take effect after a reboot and before your conversation with Comcast ends.