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What's causing a high number of uncorrectables on modem?

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What's causing a high number of uncorrectables on modem?

I have a Motorla MB8600 docisis 3.1 modem.   I wasn't really getting any uncorrectedables when I first got the modem but I would still have latency and it would drop connection.  Now it seems theres more latency and the connection is dropping even more and there are a ton of uncorrectedables.   I would also have the disconnects and latency with the Comcast modem/router(puma 6 chip garbage) combo and my previous modem which was a TP link T7610.    ComcastErrors.PNGcomcasterrors1.PNG

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Re: What's causing a high number of uncorrectables on modem?

Expert

Re: What's causing a high number of uncorrectables on modem?

The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. And the downstream power is on the weak side. That can cause random disconnects, spontaneous re-booting of the modem, and speed and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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