How many times do i have to call comcast before they send a tech to fix a problem that is clearly outside of my appartment? I have chatted with support three times this week and the last person finally told me it was my modem, whihc they have in the past, and it was not. However to play nice, I ordered another (and a new coax cable) and just tried to install them. Self activation wouldn't work and there was an hour wait time to talk to any one. I checked the modem logs though and it had the exact same issues i saw on the old "bad" modem (that i have not even had for two years).
Power levels seem fine but SNR doesn't seem good. this is the new modem (with out activation) but looks almost identical to the old modem, which i plugged back in as i couldn't wait an hour for some one to get on the phone.
I am beyond irriatated. This is the third, maybe fourth time I will have had to get a tech out here to address speed and connectivity issues and I have tried to get this working with them 4 times this week. I work in tech, so i am not computer illeterate, and the fact that i saw the same SNR issues on the new modem as the old has told me enough that i have wasted time and money. I am also not so dumb to admit I know everything, so i will try to get the modem activitated. However it doesn't seem like activation would correct SNR issues, which I imagine is causing the speed and connection problems. Just like the rest of the world I am working from home and it sure is not good for me when I keep getting my work calls dropped becuase the internet connectivity cuts in and out so much.....
Does any one from Comcast actually look at these forums? How can I get some one from tech support on the phone that isn't a level one phone rep? I assume they can see my modem logs so i would have thought the bad SNR would have tripped some one to something. I understand, especially right now, you can't send a tech out to every call. But when I have contacted support about this issues multiple times, and even before covid, it seems like its not an equipment inside the house problem. i have no splitters (in side the house) that i know of, its a direct coax from the wall to the modem.
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 13 | Locked | QAM256 | 507000000 Hz | -5.2 dBmV | 29.8 dB | 0 | 0 |
| 10 | Locked | QAM256 | 483000000 Hz | -4.5 dBmV | 41.3 dB | 0 | 0 |
| 11 | Locked | QAM256 | 489000000 Hz | -4.7 dBmV | 41.2 dB | 0 | 0 |
| 12 | Locked | QAM256 | 495000000 Hz | -4.8 dBmV | 30.0 dB | 0 | 0 |
| 14 | Locked | QAM256 | 513000000 Hz | -5.2 dBmV | 39.1 dB | 0 | 0 |
| 15 | Locked | QAM256 | 519000000 Hz | -5.0 dBmV | 28.9 dB | 3712 | 0 |
| 16 | Not Locked | Unknown | 525000000 Hz | -5.0 dBmV | 0.0 dB | 0 | 0 |
| 17 | Locked | QAM256 | 531000000 Hz | -4.8 dBmV | 31.4 dB | 10 | 0 |
| 18 | Locked | QAM256 | 537000000 Hz | -4.6 dBmV | 29.9 dB | 101 | 0 |
| 19 | Locked | QAM256 | 543000000 Hz | -4.5 dBmV | 35.5 dB | 0 | 0 |
| 20 | Locked | QAM256 | 549000000 Hz | -4.5 dBmV | 40.7 dB | 0 | 0 |
| 21 | Locked | QAM256 | 555000000 Hz | -4.5 dBmV | 40.7 dB | 0 | 0 |
| 22 | Locked | QAM256 | 561000000 Hz | -4.5 dBmV | 40.7 dB | 0 | 0 |
| 23 | Locked | QAM256 | 567000000 Hz | -4.5 dBmV | 40.4 dB | 0 | 0 |
| 24 | Locked | QAM256 | 573000000 Hz | -4.6 dBmV | 40.5 dB | 0 | 0 |
| 25 | Locked | QAM256 | 579000000 Hz | -4.8 dBmV | 40.4 dB | 0 | 0 |
| 26 | Locked | QAM256 | 585000000 Hz | -5.1 dBmV | 37.1 dB | 0 | 0 |
| 27 | Locked | QAM256 | 591000000 Hz | -5.4 dBmV | 36.2 dB | 0 | 0 |
| 28 | Locked | QAM256 | 597000000 Hz | -5.3 dBmV | 39.2 dB | 0 | 0 |
| 29 | Locked | QAM256 | 603000000 Hz | -5.4 dBmV | 40.3 dB | 0 | 0 |
| 30 | Locked | QAM256 | 609000000 Hz | -5.2 dBmV | 40.0 dB | 0 | 0 |
| 31 | Locked | QAM256 | 615000000 Hz | -5.3 dBmV | 40.0 dB | 0 | 0 |
| 32 | Locked | QAM256 | 621000000 Hz | -5.5 dBmV | 40.5 dB | 0 | 0 |
| 33 | Locked | QAM256 | 627000000 Hz | -5.5 dBmV | 40.3 dB | 0 | 0 |
| 34 | Locked | QAM256 | 633000000 Hz | -5.7 dBmV | 39.8 dB | 0 | 0 |
| 35 | Locked | QAM256 | 639000000 Hz | -5.7 dBmV | 39.6 dB | 0 | 0 |
| 36 | Locked | QAM256 | 645000000 Hz | -5.6 dBmV | 39.9 dB | 0 | 0 |
| 37 | Locked | QAM256 | 651000000 Hz | -5.6 dBmV | 39.7 dB | 0 | 0 |
| 38 | Locked | QAM256 | 657000000 Hz | -5.7 dBmV | 39.6 dB | 0 | 0 |
| 39 | Locked | QAM256 | 663000000 Hz | -5.7 dBmV | 39.7 dB | 0 | 0 |
| 40 | Locked | QAM256 | 669000000 Hz | -5.8 dBmV | 39.5 dB | 0 | 0 |
| 41 | Locked | Other | 722000000 Hz | -6.6 dBmV | 37.0 dB | 17949456 | 0 |
