Community Forum

Website Timing Out

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Frequent Visitor

Website Timing Out

I've been having problems with one specific website timinmg out (blackstaramps.com) when connected to my home network (wireless and hard wired). Although I can connect when I connect to xfinitywifi, and to my neighbor's house that is using Xfinity. I've read througn multiple posts on this and haven't found a real answer.

Here's what I've done:

Reset the router

Turned off the firewall

Cloned the MAC address to get a WAN IP that is in another range. In fact I received the same range (except for the device #) as my neighbor where I can get to the site.

I have bypassed my router and connected my laptop directly to my modem and was able to get to the sire with no problem.

 

Below are 2 trace routes one when connected to my router and the other when on xfinitywifi and they make no sense to me.

 

Any Suggestions would be appreciated.

Charlie

 

Traceroute through router (when site times out)

>tracert -4 blackstaramps.com

Tracing route to blackstaramps.com [87.106.136.232]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms RT-AC66U_B1-C8E0 [192.168.50.1]
2 10 ms 8 ms 9 ms 96.120.112.153
3 8 ms 8 ms 9 ms 96.108.127.213
4 8 ms 8 ms 8 ms 96.108.121.133
5 10 ms 9 ms 9 ms be-16-ar01.indianapolis.in.indiana.comcast.net [68.86.184.1]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19

Traceroute on XfinityWiFi (when I can connect)
tracert -4 www.blackstaramps.com

Tracing route to blackstaramps.com [87.106.136.232]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * *

 

 

 

Highlighted
Gold Problem Solver

Re: Website Timing Out

Comcast appears to be blocking that site's 1&1 Internet IP. My trace from Central PA looks like:

C>tracert -4 blackstaramps.com
Tracing route to blackstaramps.com [87.106.136.232] over a maximum of 30 hops:
  1    18 ms     7 ms     7 ms  router1 [192.168.1.1]
  2    32 ms    23 ms    22 ms  96.120.9.181
  3    21 ms    14 ms    28 ms  96.108.119.45
  4    28 ms    19 ms    21 ms  96.110.25.9
5-30    *        *        *     Request timed out.
Trace complete.

Notice that the trace never leaves Comcast's network. An IP is usually blocked for gross abuse, perhaps by one of 1&1's other customers sharing that same IP.

 

Traces to adjacent IPs 87.106.136.231 and 87.106.136.233, although they don't complete, do carry beyond Comcast's network on to 1&1:


 

C>tracert -4 87.106.136.231
Tracing route to 87.106.136.231 over a maximum of 30 hops
  1    20 ms     8 ms     8 ms  router1 [192.168.1.1]
  2    22 ms    15 ms    14 ms  96.120.9.181
  3    24 ms    16 ms    16 ms  96.108.119.45
  4    26 ms    23 ms    16 ms  96.110.24.214
  5    24 ms    17 ms    15 ms  96.110.25.65
  6    26 ms    24 ms    24 ms  be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
  7    50 ms    25 ms    32 ms  ae-7.bar1.Pittsburgh3.Level3.net [4.68.106.85]
  8     *        *        *     Request timed out.
  9   128 ms   128 ms   128 ms  11-INTERNET.ear6.Frankfurt1.Level3.net [62.67.23.38]
 10   132 ms     *      127 ms  ae-10-0.bb-a.bap.rhr.de.oneandone.net [212.227.120.147]
 11   133 ms   134 ms   133 ms  ae-2.gw-distp-a.kw.nbz.fr.oneandone.net [195.20.243.35]
 12   134 ms     *      133 ms  ae-1.gw-prtr-a0204-a.kw.nbz.fr.oneandone.net [195.20.243.72]
13-30   *        *        *     Request timed out.
Trace complete.

 



 

C>tracert -4 87.106.136.233
Tracing route to 87.106.136.233 over a maximum of 30 hops:
  1    25 ms     8 ms     7 ms  router1 [192.168.1.1]
  2    25 ms    15 ms    14 ms  96.120.9.181
  3    27 ms    23 ms    16 ms  96.108.119.45
  4    22 ms    23 ms    21 ms  96.110.24.214
  5    24 ms    17 ms    17 ms  96.110.25.65
  6    34 ms     *       32 ms  be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
  7    31 ms    26 ms    26 ms  ae-7.bar1.Pittsburgh3.Level3.net [4.68.106.85]
  8     *        *        *     Request timed out.
  9   124 ms   128 ms   128 ms  11-INTERNET.ear6.Frankfurt1.Level3.net [62.67.23.38]
 10   133 ms     *      134 ms  ae-10-0.bb-a.bap.rhr.de.oneandone.net [212.227.120.147]
 11   228 ms   133 ms     *     ae-1.gw-distp-a.kw.nbz.fr.oneandone.net [195.20.243.3]
 12   203 ms   127 ms   127 ms  ae-1.gw-prtr-a0204-a.kw.nbz.fr.oneandone.net [195.20.243.72]
 13     *      133 ms   132 ms  s19894937.onlinehome-server.info [87.106.139.220]
14-30   *        *        *     Request timed out.
Trace complete.

 


If an employee doesn't take care of this for you here, Comcast Security Assurance should be able to help. Give them a call at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

You should also contact blackstaramps.com and report the problem to them as well.

 

It is likely that the block won't be lifted until the behavior that triggered it has stopped.

 

I don't have access to XfinityWifi for testing and don't know why it would allow you to reach the site, nor why you wouldn't be able to trace that connection.

 

ETA: A similar report has been posted at https://forums.xfinity.com/t5/Your-Home-Network/Question-Can-You-Access-this-Website/m-p/3379817#M33...

 

Highlighted
Frequent Visitor

Re: Website Timing Out

BruceW,

 

Thanks for the reply.

 

The original WAN IP assigned to my router was 68.44.83.222. My Neighbor who has Xfinity and can access the site had WAN IP 68.44.12.xx. So I cloned my router MAC address, rebooted and was assigned a new mac address of 68.44.12.xx. So I was in the same IP range and the site still times out. So not sure if its due to an IP blacklist.

 

When connecting directly to the modem I can access the site, but the trace route looks like this:

Traceroute from directly connected to modem ( I can connect with no timeout)

tracert -4 blackstaramps.com

Tracing route to blackstaramps.com [87.106.136.232]
over a maximum of 30 hops:

1 7 ms 7 ms 9 ms 96.120.112.153
2 8 ms 8 ms 7 ms 96.108.127.213
3 9 ms 9 ms 8 ms 96.108.121.133
4 13 ms 11 ms 20 ms be-16-ar01.indianapolis.in.indiana.comcast.net [68.86.184.1]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * *

 

I have contacted other neighbors that have Xfinit and they all can access the site.

 

I am using an ASUS RT-AC1750_b1 router. My son has the exact same Modem/router ssetup as me can access the site. We compared router settings and they are the same.

 

Thanks for the phone number, I'll contact them if no other hints come up on the forum.

 

Charlie

 

Frequent Visitor

UPDATED: Website Timing Out

Well I did some more testing and think its narrowed down but still no resolution.

 

I can access the site from my neighbors Wifi, so I did a trace route and ite first 5 hops were exactly the same. the 5th hop is the ComCast server, and from hop6 on it just times out. Since this is the same wether I can connect or not, I hace to speculate that Comcast doesn't let me see past their server?

1 <1 ms 1 ms <1 ms RT-AC66U_B1-C8E0 [192.168.50.1]
2 10 ms 8 ms 9 ms 96.120.112.153
3 8 ms 8 ms 9 ms 96.108.127.213
4 8 ms 8 ms 8 ms 96.108.121.133
5 10 ms 9 ms 9 ms be-16-ar01.indianapolis.in.indiana.comcast.net [68.86.184.1]
6 * * * Request timed out.
7 -30* * * Request timed out.

 

My neighbor had a spare router, we tried it at their house and I was able to access the site. Installed the router at my house and no connection. So at this point the only piece I haven't swapped out is the modem. I am using a Netgear CM600. But can't see how that is the problem.

 

Again, any suggestions would be appreciated.

 

Charlie

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Gold Problem Solver

Re: UPDATED: Website Timing Out


@oerterch wrote: ... I did a trace route and ite first 5 hops were exactly the same. ...

What does a trace to 87.106.136.233 (first IP above the one you are trying to reach) look like?

Highlighted
Frequent Visitor

Re: UPDATED: Website Timing Out

Here is 2 trace routes, the first is via IP address the second by Site address.  Did both to have data points from the same timeframe.

tracert -4 87.106.136.232

Tracing route to s16222592.onlinehome-server.info [87.106.136.232]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms RT-AC66U_B1-C8E0 [192.168.50.1]
2 10 ms 9 ms 11 ms 96.120.112.153
3 9 ms 10 ms 9 ms 96.108.127.213
4 9 ms 9 ms 9 ms 96.108.121.133
5 10 ms 10 ms 10 ms be-16-ar01.indianapolis.in.indiana.comcast.net [68.86.184.1]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
C:\Users\oerte>tracert -4 blackstaramps.com

Tracing route to blackstaramps.com [87.106.136.232]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms RT-AC66U_B1-C8E0 [192.168.50.1]
2 9 ms 19 ms 9 ms 96.120.112.153
3 8 ms 9 ms 10 ms 96.108.127.213
4 17 ms 11 ms 8 ms 96.108.121.133
5 249 ms 10 ms 10 ms be-16-ar01.indianapolis.in.indiana.comcast.net [68.86.184.1]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Highlighted
Frequent Visitor

Re: Success: Website Timing Out

SO was checking my router settings and noticed IPV6 was disabled. So I figured what the heck and enabed it. There were multiple setttings within IPV6, not knowing what they are I left them alone.  Applied the settings and could now access the site.

 

Here is a traceroute using the -6 option

 

tracert -6 blackstaramps.com

Tracing route to blackstaramps.com [2001:8d8:8ab:b900::54:dcda]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 2601:800:c400:129::1
2 9 ms 8 ms 9 ms 2001:558:40a2:d::1
3 11 ms 11 ms 9 ms 2001:558:3b1:814::1
4 * * 13 ms te-6-3-ur02.main.in.indiana.comcast.net [2001:558:300:42::1]
5 * * * Request timed out.
6 * 24 ms 24 ms 2001:558:fe05:9::16
7 143 ms 124 ms 173 ms 2001:1900:2::3:140
8 127 ms 198 ms 133 ms 11-INTERNET.ear6.Frankfurt1.Level3.net [2001:1900:5:2:2:0:110:112]
9 139 ms 140 ms 129 ms ae-10-0.bb-a.bap.rhr.de.oneandone.net [2001:8d8:0:2::f2]
10 130 ms 133 ms 129 ms ae-2.gw-distp-a.kw.nbz.fr.oneandone.net [2001:8d8:0:16::fc]
11 170 ms 200 ms 200 ms ae-1.gw-prtr-a0308-a.kw.nbz.fr.oneandone.net [2001:8d8:0:14::16:a]
12 135 ms 132 ms 133 ms s16222592.onlinehome-server.info [2001:8d8:8ab:b900::54:dcda]

Trace complete.

 

The Traceroute using the -4 option still looks the same.

 

Not sure what this all means, so will have to do some reading.