Community Forum

WIFI Connection Issue

New Poster

WIFI Connection Issue

Since we have returned from our winter trip south just a week ago, my wife and I cannot get any internet activity when we connect our Android phones to our home network (HOME-0110) using WIFI.  It says: "Internet may not be available".  Our laptops can connect via WIFI at home and we have no problems with our modem/router.  And our phones can connect to other networks such as our Verizon Jetpack and networks at businesses around town with no internet issues.  I have rebooted the modem/router with no success.  We are lost and confused.  Our phones worked just fine with our home WIFI before we left to go south in January.

Official Employee

Re: WIFI Connection Issue

Hi rumbardo, I know the last thing you want to do is troubleshoot your internet service after a trip. I could help troubleshoot this further on my side and help return you back to fast speeds you are used to, please send us a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: WIFI Connection Issue

Hi rumbardo,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!