Hello, five28ia! I'm so glad you reached out to us for assistance!
I would like to work with you to get a tech scheduled for repairs and monitor the situation so I can make sure we get this fixed so you can enjoy reliable service once again. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
@five28ia, thanks for reaching back out and providing us with this update! I am delighted to hear the tech was able to determine the problem and get it resolved for you. I truly apologize for any inconvenience or frustration this may have caused as well. Please be sure to reach back out to us for any future issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast.