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VPN Drops

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New Poster

VPN Drops

I need to utilize VPN to work from home.  I have Xfinity gig speed internet with the TG3482G Gateway.  VPN drops began intermittently and have become so frequent it is impacting my ability to work.

 

I also have a Verizon Jet Pack.  When I use this as my internet connection I experience ZERO VPN drops.

 

Has to be Xfinity or the Xfinity Gateway.  What do I need to do to resolve this issue?

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Expert

Re: VPN Drops

Try disabling the Xfi Advanced Security feature as a workaround for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security



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Regular Contributor

Re: VPN Drops

Instead of eliminating each xFi bug individually one at a time possibly consider to eliminate the optional cost of paying extra for bugs.     Why not elect the $0.00 monthly option of not having xFi and picking any supported-cable-modem and any wifi/hub/router?    You could probably purchase any retail wifi/router/hub randomly and have the same number or fewer bugs. 

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New Poster

Re: VPN Drops

I have been having the same issue.  Now that I read this, it does seem that it did coincide with turning on this security feature on the xfi app for my account.  I turned it off this afternoon and I've not had a drop since.