VPN Drops

[KZ740]

I need to utilize VPN to work from home.  I have Xfinity gig speed internet with the TG3482G Gateway.  VPN drops began intermittently and have become so frequent it is impacting my ability to work.

I also have a Verizon Jet Pack.  When I use this as my internet connection I experience ZERO VPN drops.

Has to be Xfinity or the Xfinity Gateway.  What do I need to do to resolve this issue?

[EG · Accepted solution]

Try disabling the Xfi Advanced Security feature as a workaround for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

[bald271]

Instead of eliminating each xFi bug individually one at a time possibly consider to eliminate the optional cost of paying extra for bugs.     Why not elect the $0.00 monthly option of not having xFi and picking any supported-cable-modem and any wifi/hub/router?    You could probably purchase any retail wifi/router/hub randomly and have the same number or fewer bugs. 

[johnbowen]

I have been having the same issue.  Now that I read this, it does seem that it did coincide with turning on this security feature on the xfi app for my account.  I turned it off this afternoon and I've not had a drop since.