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Urgent, Please help.

New Poster

Urgent, Please help.

So there are several forums regarding people with the same issue and the issue is that my ipv6 is supported but not the ipv4. Everyone who gets this issue resolved has a Comcast guy like Comcast Phil or Comcast John direct message them and they fix it. Some please help me. I have a midterm paper due tonight and my options are limited. I have talked to multiple agents over the phone including tier 2 from Comcast and Arris but I need someone who can fix this because they couldn't. Please help.

Regular Contributor

Re: Urgent, Please help.

I think it was @ComcastPhill@ComcastJohnN or @ComcastChe that were helping.  See the post https://forums.xfinity.com/t5/Your-Home-Network/No-IPv4-only-IPv6-Arris-SBG6950AC2/m-p/3128848 and respond with info requested.

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: Urgent, Please help.

The original poster messaged me and it has been  fixed.