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Upgraded from Performance Plus to Pro... My internet speed became worse

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Upgraded from Performance Plus to Pro... My internet speed became worse

Yesterday I upgraded my internet plan from Plus (60 Mbps) to Pro (150 Mbps), because there was a growing amount of phones and laptops connecting to my wifi. When I did upgrade, the modem had reset and the internet was great for 4 hours until after 10 PM where my download speed went abysmal to which everybody was getting <.5 Mbps speeds but upload speed stayed strong with over 6 MBPS. This happened a lot recently where the wifi would go bad during the night and in the day the internet become better. But today the internet speed stayed the same abysmal way with less then .5 MBPS, I have no clue why this is happening and I've checked my signal speed which seems normal to my eyes, I was wondering if you guys could look at my information and see what is happening?

Cable Modem -

HW Version: 5
Vendor: 04112018
BOOT Version: 1.2.1.62
Core Version: 9.1.103M2AC.SIP.PC20.CT
Model: TG862G
Product Type: TG862G
Flash Part: 32MB
Download Version:

9.1.103M2AC.SIP.PC20.CT

Downstream and Upstream -

Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
591MHz
597MHz
603MHz
609MHz
615MHz
621MHz
627MHz
633MHz
SNR
37.9dB
37.9dB
37.9dB
38.2dB
37.9dB
38.2dB
38.2dB
38.2dB
Power Level
-1dBmV
-0.6dBmV
-0.7dBmV
-1.3dBmV
-1.1dBmV
-1.3dBmV
-1.6dBmV
-2.1dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
Upstream Channel Bonding Value
Index 1 2 3 4
Lock Status Locked Locked Locked Locked
Frequency 17.3MHz 23.7MHz 30.1MHz 36.5MHz
Symbol Rate 5120KSym/sec 5120KSym/sec 5120KSym/sec 5120KSym/sec
Power Level 52.5dBmV 52.5dBmV 52.5dBmV 52.5dBmV
Modulation QAM64 QAM64 QAM64 QAM64
Expert

Re: Upgraded from Performance Plus to Pro... My internet speed became worse

Your upstream powers are too high. Try bypassing any splitters, if any, as a test and see how it goes.


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