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Upgrade from 150 to 175 mb is not functioning.

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Contributor

Upgrade from 150 to 175 mb is not functioning.

Hi, 

 

My upgrade is still riding along at 140-145 mb when it was supposed to have increased to 175 .  ( performance pro )  I ran several speedtests to prove it, reset my modem. Still no increase visible.

 

What should I do now? I'm paying $15 extra for faster speeds...and so far I havent seen any increase since the update. 

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Expert

Re: Upgrade from 150 to 175 mb is not functioning.

Have you tried powercycling the modem ?


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Contributor

Re: Upgrade from 150 to 175 mb is not functioning.

Yeah,  powercycled the modem twice. Still the same. I realize that it's not a huge step in speed but I rarely go over 130 mb anyways with a 150 mb plan.  I just want to see that its functioning as advertised.