I currently have a Netgear C3700-100NAS. The Firmware Version is V2.02.17. I'd like it updated to v2.02.18. How can I make that happen? I called in earlier and was told that they couldn't do a thing. Another guy sent a signal to reboot my gateway, but that didn't do anything either. Any help that anyone could give will be greatly appreciated. Thanks in advance!!!!!!
There have been a few posts recently about this firmware for the Netgear C3000 and C3700. I think that the confusion is that the Netgear site clearly says that, V2.02.18 is already current and deployed by Comcast:
Maybe Comcast are still testing it and haven't actually got around to deploying it yet?
Per a telephone call to Comcast support, a tech named Robin stated Comcast DOES NOT UPGRADE CUSTOMER OWNED MODEMS!
Per the modem manufacture web site, your ISP is the only one that can upgrade the firmware.
I wonder who's lying?
Your subject title says "Router" and the post body says "modem". Which type of device are you referring too ? Make and model number ?
FWIW: Just as a follow up. the Netgear site listing current/deployed firmware for the C3000/C3700 has been amended back to read V2.02.17, and not V2.02.18 so at least Comcast and Netgear are on the same page now.