Community Forum

Up to 200 Mbps download speed....I'm getting 40-45 Mbps MAX even in off peak times now...what gives?

Highlighted
Regular Contributor

Up to 200 Mbps download speed....I'm getting 40-45 Mbps MAX even in off peak times now...what gives?

We had a tech visit here a month or two ago due to our legacy box not having access to On Demand due to constant errors (CL-17, etc). He coupled together a newer coax line another tech ran in from the road and snaked that up through the floor to our only TV with a cable box on it (at the time a legacy one, now an X1 box). 

 

For a while things seemed to stay the same, but within the last week or so I decided to check my connection across multiple devices. On my hardwired PC I get around 27 Mbps download speed, my PS3 (also hardwired) gets 40 Mbps and my PS4 I have upstairs (hardwired via a 100 foot Cat 6 cable) gets 45 Mbps on a good day. Even our phone we have through Comcast gets around 35-40 Mbps and that's on our Wifi. 

 

So what could be the problem? I definitely would rather run a coax line upstairs and move my gateway (SBG6580, yes I know it's "old") upstairs while running a line downstairs and routing it to my other devices there. But at the same time I don't want to make anymore holes or run anymore cables. I've tried restarting the gateway, power cycling (unplugging, plugging it back in) it and nothing seems to get me back anywhere near what I was getting before (150+Mbps).

 

Any ideas would be appreciated. 

 

FYI: This gateway is wired to another new(er) line that another tech ran into the house from the road. There's actually quite a few lines cluttering up the corner of our basement where the cable lines come in from the road, including another as yet unfinished line that same tech that ran the one going to the gateway left dangling there.

Highlighted
Regular Contributor

Re: Up to 200 Mbps download speed....I'm getting 40-45 Mbps MAX even in off peak times now...what gi

 

Time Priority Description

Wed Jul 29 08:58:23 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 08:43:19 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 08:28:15 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 08:13:11 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 06:57:51 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 06:12:39 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 05:27:27 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 05:12:23 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 04:42:15 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 04:27:11 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 04:12:07 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 03:57:03 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 02:56:47 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Wed Jul 29 02:11:35 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 20:33:48 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 13:14:53 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 12:44:45 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 12:29:41 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 12:14:37 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 11:59:33 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 11:29:25 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 11:14:21 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 10:29:09 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 09:59:01 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 09:43:57 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 09:28:53 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 09:13:49 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 08:58:45 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 07:58:29 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 07:43:25 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 07:28:21 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 07:13:17 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 06:43:09 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 06:28:05 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 04:12:29 2020Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 03:57:25 2020Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
Tue Jul 28 03:12:10 2020Notice (6)TLV-11 - unrecognized OID;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedNotice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
Fri Jul 24 20:27:31 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 22 12:47:48 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 19 15:25:29 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Thu Jul 09 22:03:26 2020Critical (3)SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Thu Jul 09 20:05:14 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 08 21:41:16 2020Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 08 21:36:56 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 08 21:36:51 2020Critical (3)SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 03 17:49:44 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Tue Jun 23 15:44:24 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Mon Jun 15 02:33:07 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Mon Jun 15 02:32:05 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Mon Jun 15 02:18:48 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Mon Jun 15 02:18:43 2020Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Mon Jun 15 01:03:13 2020Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Mon Jun 15 00:58:52 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Mon Jun 15 00:53:44 2020Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Mon Jun 15 00:53:11 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Highlighted
Regular Contributor

Re: Up to 200 Mbps download speed....I'm getting 40-45 Mbps MAX even in off peak times now...what gi

I posted an event log above that has registered events with dates/times for them going back to AT LEAST June 15th on it. 

 

I started noticing a LOT of 'time outs' even before this speed drop.

 

When I've checked other connections in my area the list of Wifi signals alone is pretty large anymore. Though I don't know if that could affect a wired connection. I would think not but you never know.

Highlighted
Regular Contributor

Re: Up to 200 Mbps download speed....I'm getting 40-45 Mbps MAX even in off peak times now...what gi

I'm now seeing speed tests of between 28 and 33 Mbps down at 4 o clock in the morning on an 'up to 200 Mbps' line. What gives? And is anybody going to reply with a potential solution BEFORE I hit cheapo DSL 'fast' internet speeds? Because these kinda speeds are NOT worth the portion of the $155 a month bill we're paying now.