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Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other modem?

Regular Visitor

Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other modem?

I'm using Gigabit internet from xfinity, but the connection is very unstable. Technicians came to my home and checked the singal twice, but the signal is good, they said the only likely problem is from the modem, so can I change the modem from XB6 to others (like MB8600) to solve this issue?


Accepted Solutions
Expert

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo


@Nataa wrote:
It’s ARRIS.

You'll want to replace the Arris. You can ask the employee that responds to send you a new XB6 or exchange it at your local service center. https://www.xfinity.com/support/service-center-locations/ 

 

If you prefer, you can buy your own modem. See http://mydeviceinfo.xfinity.com

"Keepin' it clean since '09" --I am not a Comcast employee.

All Replies
Expert

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo

Log into your XB6. (http://10.0.0.1) look under Hardware. Is your XB6 a Technicolor or an Arris?

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

"Keepin' it clean since '09" --I am not a Comcast employee.
Regular Visitor

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo

It’s ARRIS.
Expert

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo

FWIW, the Arris version of the Comcast model XB6 gateway device suffers from having the Puma 6 chipset issue. 

 

You can google for more info about the *Puma 6 chipset* issue.

Expert

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo


@Nataa wrote:
It’s ARRIS.

You'll want to replace the Arris. You can ask the employee that responds to send you a new XB6 or exchange it at your local service center. https://www.xfinity.com/support/service-center-locations/ 

 

If you prefer, you can buy your own modem. See http://mydeviceinfo.xfinity.com

"Keepin' it clean since '09" --I am not a Comcast employee.
Regular Visitor

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo

How can I make sure the employee will send me another brand?
Regular Visitor

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo

How can I make sure the employee will send me another manufacturer's modem?
Expert

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo

Comcast only has Technicolor XB6s in stock at the moment. 

"Keepin' it clean since '09" --I am not a Comcast employee.
Expert

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo


@The_Janitor wrote:

Comcast only has Technicolor XB6s in stock at the moment. 


Nerdbug,

My Arris XB6 was installed in my Houston market, FYI.

Expert

Re: Unstable connection on Gigabit internet, is that because the XB6 modem?If is, can I use other mo


@RobertWy wrote:

@The_Janitor wrote:

Comcast only has Technicolor XB6s in stock at the moment. 


Nerdbug,

My Arris XB6 was installed in my Houston market, FYI.


Swap yours too!  

"Keepin' it clean since '09" --I am not a Comcast employee.