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Unerrord Codewords goes into the Billions

New Poster

Unerrord Codewords goes into the Billions

I have repowered my modem as support has asked and in 30 minutes I still am not connected and i have over 60,000,000 unerroed codewaords and cant get an appointment to fix until 2 days from now.  The service has been continually degrading over the last month.

 

I believe this to be an issues with either the modem or service to my house.

 

It has been very frustrating

Expert

Re: Unerrord Codewords goes into the Billions

FWIW, there is nothing wrong with unerrored codewords. That is just a baseline indicator of the bits that have crossed your modem. It's the uncorretable errors that are a potential problem if they are numerous.


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New Poster

Re: Unerrord Codewords goes into the Billions

Ok so if that’s the case why is modem not connecting to the internet

my upstream status is not locked and they are not able to connect to it

Contributor

Re: Unerrord Codewords goes into the Billions

If your upstream is not locked you have either a signal problem preventing upstream signal from being present at your modem (most likely), or a bad modem (less likely).  A tech visit should be able to sort this out.

Expert

Re: Unerrord Codewords goes into the Billions


@Iveyhouse wrote:

Ok so if that’s the case why is modem not connecting to the internet

my upstream status is not locked and they are not able to connect to it



In a self troubleshooting effort to try to obtain better connectivity , check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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