Community Forum

Unable to connect to Xfinty Hotspots Outdoors.

New Poster

Unable to connect to Xfinty Hotspots Outdoors.

Hello, Sorry if this is the wrong form.

 

       I have been having a problem since I moved to a new address and I have talked to a few members at custumer service and no one has been able to help me. The problem is that when I connect to (xfinitywifi) I get prompt to login and after I login the website tells me I don't have an account and I need to buy a pass to use the wifi. Can anyone help me with this?

Official Employee

Re: Unable to connect to Xfinty Hotspots Outdoors.

Hello shadowking1711. Thanks for visiting and posting on our Forum. I can assist with troubleshooting your Xfinity Hotspots credentials issue. To get started, please send me a private message and include your full name so I can access your account. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Unable to connect to Xfinty Hotspots Outdoors.

Hi shadowking1711. We did not receive a response from you. This thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!