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Unable to connect to VPN via Wifi. HELP!

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Unable to connect to VPN via Wifi. HELP!

Hello all,


I have started to work from home a little and am in need of accessing sensitive work information. My work has a VPN that I need to connect to in order to access certain items. I have called Comcast and they stated that the main issue is that "Bridge Mode" needs to be turned on. Only issue with this is I need to access the Wifi, and cannot connect directly to the modem/router combo (we have the one that stands tall and is like a trapezoid shape - not sure how to figure out the model). If bridge mode is turned off, then I cannot access Wifi.


I have called my office to make sure everything is functional on their end, which it is. I have been able to connect to different internet providers outside of mine, and have had no problems connecting to the VPN. I am at a loss as to the issue here. I have attempted to log into the network settings ( to figure out if there is a setting in there that can help with this, but have been unable to locate anything helpful.


I am at a loss as to what to do here. If I call Comcast, I know that I am likely to get the same response as last time - the bridge needs to be turned off. 


Any help is greatly appreciated.



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Official Employee

Re: Unable to connect to VPN via Wifi. HELP!

Hello, dalehaas - 


Welcome to the forums! I just got your PM and have responded there regarding the VPN issues you're running into. Please respond back to me there at your earliest convenience. Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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