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US/DS Light flashing, Internet not working.

New Poster

US/DS Light flashing, Internet not working.

So today I received self install kit from xfinity and plugged it in following the instruction on the xfinity xFi app. Once i got to the step were it looks for your router it was unable to find my router. The US/DS, 2.4 ghz, and 5 ghz lights are all flashing. The wifi networks show up but cannot load anything so I decided to try using an Ethernet cable to my desktop. When I did I was able to access 10.0.0.1 and it has a green check under wifi but an x under internet. I tried sending packets to Comcast.net but all packets failed. The power light is on and I have tried multiple coax outlets and cables any help is appreciated thanks!

Expert

Re: US/DS Light flashing, Internet not working.

Did you just move there ? If not, did you have prior cable service / outlets ever work before ?



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New Poster

Re: US/DS Light flashing, Internet not working.

The coax outlets have worked in the past yes but havent been in use for the last couple of months
Expert

Re: US/DS Light flashing, Internet not working.

Do TV's / cable boxes work ? It could be that the other end of the coax line has been disconnected at the tap / Comcast feed and may need to be re-connected. It may be best for you to call their customer service dept. and book a tech visit to investigate. Good luck with it !



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New Poster

Re: US/DS Light flashing, Internet not working.

I'm not sure about cable boxes as I've never used any in this house but I'll give Comcast a call just wanted to make sure I wasn't missing anything. Thanks for the help!
Expert

Re: US/DS Light flashing, Internet not working.

Feel free to post back with the outcome.



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Official Employee

Re: US/DS Light flashing, Internet not working.

Hello Lakota_, were you able to get this issue resolved from calling in? I would be happy to assist you further if you would like. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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New Poster

Re: US/DS Light flashing, Internet not working.

Hello, just to let everyone know I had the problem resolved. Someone from Comcast came out and replaced the main coax line coming to the house and said there was a "kink" in the cable and replacing it seemed to fix the issue!
Expert

Re: US/DS Light flashing, Internet not working.

Thanks for reporting back. Good luck !



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Official Employee

Re: US/DS Light flashing, Internet not working.

Glad to hear everything was taken care of for you @Lakota_. Please let us know if you need assistance with anything esle. 


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