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Two visits to tech support and still can’t get modem working

Regular Visitor

Two visits to tech support and still can’t get modem working

I purchased a new modem from Best Buy, picked from the list of approved xfinity modems. Installed and could not get any internet to access activation. First contacted Tech support on Saturday, they said that the modem was good but was ‘in another markets inventory, and would need to be removed from their list first ‘ and would take 2-3 days. Yesterday I spoke to tech support, they had no record of anybody working on this, and could not help. I provided all of the necessary info , MAC #, serial # etc. but nothing seems to be getting done. Not sure if I have a configuration issue, or whether the modem just needs activated by them. No internet or phone since Saturday. In need of help!
Expert

Re: Two visits to tech support and still can’t get modem working

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Two visits to tech support and still can’t get modem working

 

Hello JL424, I can get this taken care of for you. Please reach back out to me via PM on your original thread and we can continue our conversation there.