Community Forum

Traceroute issues

New Poster

Traceroute issues

I have been experiencing packet loss for about a week now and have been looking at the traceroute results.  Im not familiar with how to diagnose the issue here, but it always times out on hop 9.

 

1 2 ms 2 ms 1 ms Docsis-Gateway.hsd1.pa.comcast.net [10.0.0.1]
2 12 ms 10 ms 11 ms 96.120.63.125
3 8 ms 8 ms 8 ms 96.110.12.229
4 17 ms 19 ms 16 ms be-35-ar01.mckeesport.pa.pitt.comcast.net [162.151.21.105]
5 22 ms 22 ms 23 ms be-7016-cr02.ashburn.va.ibone.comcast.net [68.86.91.25]
6 22 ms 25 ms 23 ms be-1302-cs03.ashburn.va.ibone.comcast.net [96.110.32.177]
7 21 ms 27 ms 21 ms be-2307-pe07.ashburn.va.ibone.comcast.net [96.110.32.194]
8 21 ms 21 ms 20 ms as15169-4-c.ashburn.va.ibone.comcast.net [173.167.57.162]
9 * * * Request timed out.
10 23 ms 25 ms 19 ms google-public-dns-a.google.com [8.8.8.8]

Expert

Re: Traceroute issues

That particular trace is fine. The timeout that you see at hop #9 is not a problem. It is just a router that is deliberately configured to not respond to ICMP packet based ping requests. The trace has completed to its destination.

 

You should ping and trace to the servers that you are seeing a problem with.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Traceroute issues

Ahh ok thanks, I am experiencing an issue with the entire internet and games when I am getting the packet loss

Expert

Re: Traceroute issues

Try performing extended pings to hop number one (your gateway device), and hop number 2 (the Comcast WAN default gateway) / CMTS to help narrow things down.

 

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Traceroute issues

Alright I will do those tests shortly, and it is not just a WiFi issue.  I have been experiencing the issue on a computer that is wired into the modem too

Expert

Re: Traceroute issues

Do them when the problem is occurring.

 

Try this command ping -n 100 IP address to ping goes here



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!