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Trace Route Isssue

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Trace Route Isssue

Hello I have a trace route issue, see attached

 

traceroute to 184.168.38.1 (184.168.38.1), 64 hops max, 72 byte packets

1  192.168.1.1 (192.168.1.1)  16.214 ms  5.087 ms  7.336 ms

2  96.120.97.97 (96.120.97.97)  16.093 ms  16.578 ms  12.706 ms

3  96.110.15.57 (96.110.15.57)  10.776 ms  16.932 ms  23.620 ms

4  96.110.4.117 (96.110.4.117)  37.490 ms  11.132 ms  13.785 ms

5  * lag-8.ear1.miami1.level3.net (4.68.74.237)  21.073 ms  16.955 ms

6  * ae-2-30.bear2.phoenix1.level3.net (4.69.210.161)  64.248 ms  69.327 ms

7  4.28.83.74 (4.28.83.74)  62.780 ms  304.650 ms  364.532 ms

8  148.72.32.11 (148.72.32.11)  794.598 ms  66.284 ms  63.604 ms

9  be39.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.73)  65.271 ms  65.384 ms  67.281 ms

10  ip-97-74-255-129.ip.secureserver.net (97.74.255.129)  64.658 ms  65.449 ms  68.271 ms

11  p3nlhg282c1282.shr.prod.phx3.secureserver.net (184.168.38.1)  66.786 ms  81.969 ms  66.231 ms

 

I tried from my office and also from home, the same issue with level3.

I contacted level3 but they told me to ask comcast to call them to fix the issue.

I already tried contact a representative on the chat with no response on the issue.

 

Can you please help?

 

Thank you

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Expert

Re: Trace Route Isssue

The trace route is not revealing a problem.
It completed to the destination server with a normal amount of latency. The intermediate hops do not matter. Are you actually experiencing any issues or just focusing on the trace output ?



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Re: Trace Route Isssue

I see the latency after level3 is very high considering the others before level3

 

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Re: Trace Route Isssue

Any way to change the route?

I had the same issue at my office, sometimes I can't even access my own website, and the VOip phones stop working for the same issue with level3. they are too slow and inestable 

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Expert

Re: Trace Route Isssue

No. No way. It's not even an issue. What performance issue are you having ? As stated only the last hop matters, and it's normal. And that is only one single destination. You may have something else going on



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Re: Trace Route Isssue


@peguere wrote:

I see the latency after level3 is very high considering the others before level3

 


It doesn't work that way. Those hops with the (alleged) higher latency are just routers that are configured to de-prioritize / rate limit ICMP based ping packet probes as the latency isn't carrying through to the farther upstream hops or the destination server. It's not true latency. This is not to say that you are not actually experiencing an issue, it just that something else is going on.



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