I've been paying for this internet for a year now, and my game Ms was so horrible at 400ms first month or so. Since this covid I can't play any games they are 400ms plus again. What's the since in paying for this over rated service if it doesn't work. I have no choice to pay for this because it's contracted where I live. I wish they would go back to wow, a lot cheaper per tier and more stable. I never had a problem. If you ask them to come out they will say they will charge if they can't find anything. Speaking to neighbors who already got charged that's in the same boat. Forget speaking to someone, they just read from a prompt and know nothing (Reboot the modem- duh). They put everyone on the same tier and pack more and more. I need this fixed or refund me 6 months of garbage from. I know this is a nasty message, but I'm sick and tired of paying for something that is worthless in game specs.