Community Forum

Thermostat will not connect to wifi, I'm told I need seperate ssid for 2.4Ghz. and 5Ghz

New Poster

Thermostat will not connect to wifi, I'm told I need seperate ssid for 2.4Ghz. and 5Ghz

I have a new thermostat that will only run on 2.4Ghz. My modem/router is an Arris TG1682G dual band.  I was told i need to seperate the ssid for each and then I should be able to connect the thermost. I don't know much about this. Help please.

Silver Problem Solver

Re: Thermostat will not connect to wifi, I'm told I need seperate ssid for 2.4Ghz. and 5Ghz

You have to have a separate SSID name for 2.4 and 5.0.  See if this helps:

https://www.xfinity.com/helpertainment/change-wifi-name-password


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.