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Terabyte Internet Data Usage

Expert

Re: Massive rogue data usage


@dcw94945 wrote:

I have called the customer security folks twice. This is what I’m instructed to do.  Run a virus scan. Done. No viruses.  Rename the networks and change passwords. Done.  No change. Turn off devices and turn them back on one at a time. Done. No change. Turn off the modem completely. Done. It still leaked 9gb over night.  

 

The second time time I told the guy that the modem was new in the last two weeks and suggested that it might be defective.  He argued with me about whether or not it was really “new,” and when I told him that’s what the  Comcast installer told me, he said I had no way of knowing and that I was “just guessing.” I hung on the obnoxious useless twit. 

 

Between 5:16 pm on May 23 and 12:35 pm on May 24, the xFi app showed usage going from 1239gb to 1332gb. That’s 97gb when, for all but about 5 hours of that time, the house was asleep or empty with family at school and work. During that 5 hours, we watched two TV shows.  In the three prior months, we used 5gb, 1gb and 9gb. We have never exceeded 10gb since Comcast started limiting. 

 

This is YOU Comcast, not us. So what are YOU going to do bout it? 


check with entire household members to determine if anyone has an online backup service (backing up a desk/laptop for example). also note that all data usage does not go through your data modem but also through your set top boxes when they use thenetflix app, youtube, etc (says internet below the app). 



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Re: Massive rogue data usage

I think I have zeroed in on the problem. Backblaze. 

 

I'm willing to accept that for the moment, and have shut it off to see what happens.

 

BUT, assuming that is what it is, I've had BB for probably 8 years. I don't know when the Comcast policy went into effect, but I have most certainly had BB in place and backing up drives for that entire time.   

 

How do we blow through the cap THIS month, but never before?  I have NOT added any new mega storage drives, and, the hardware and backup system that is in place today (May 25) is the same thing that was in place 30 days (April 25), 60 days (March 25), and 90 days (Feb 25) ago. Yet in those months we used 1gb, 9gb and 5gb.    

 

I'm a data backup redundancy freak, so I have multiple redundant physical drives, I use Dropbox and Backblaze for the ultipate backstop. But that is NOT a new arrangment. It's been in place for several years.

 

Why now? 

 

Signed "Willing to be wrong but very confused"

Frequent Visitor

Re: Massive rogue data usage

Yes, the tech I talked to said Backaze is a big problem, however I am not using it. Hope you found your problem!
Expert

Re: Massive rogue data usage


@dcw94945 wrote:

I think I have zeroed in on the problem. Backblaze. 

 

I'm willing to accept that for the moment, and have shut it off to see what happens.

 

BUT, assuming that is what it is, I've had BB for probably 8 years. I don't know when the Comcast policy went into effect, but I have most certainly had BB in place and backing up drives for that entire time.   

 

How do we blow through the cap THIS month, but never before?  I have NOT added any new mega storage drives, and, the hardware and backup system that is in place today (May 25) is the same thing that was in place 30 days (April 25), 60 days (March 25), and 90 days (Feb 25) ago. Yet in those months we used 1gb, 9gb and 5gb.    

 

I'm a data backup redundancy freak, so I have multiple redundant physical drives, I use Dropbox and Backblaze for the ultipate backstop. But that is NOT a new arrangment. It's been in place for several years.

 

Why now? 

 

Signed "Willing to be wrong but very confused"


search 'backblaze' and you will find many resolutions with that as the culprit. the last week someone had determined that backblaze 'reset' (or lost data perhaps?) and had to run new complete basckups. we have no info on backup sites at all.



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Silver Problem Solver

Re: Massive rogue data usage


@Rustyben wrote:

@dcw94945 wrote:

I think I have zeroed in on the problem. Backblaze. 

 

I'm willing to accept that for the moment, and have shut it off to see what happens.

 

BUT, assuming that is what it is, I've had BB for probably 8 years. I don't know when the Comcast policy went into effect, but I have most certainly had BB in place and backing up drives for that entire time.   

 

How do we blow through the cap THIS month, but never before?  I have NOT added any new mega storage drives, and, the hardware and backup system that is in place today (May 25) is the same thing that was in place 30 days (April 25), 60 days (March 25), and 90 days (Feb 25) ago. Yet in those months we used 1gb, 9gb and 5gb.    

 

I'm a data backup redundancy freak, so I have multiple redundant physical drives, I use Dropbox and Backblaze for the ultipate backstop. But that is NOT a new arrangment. It's been in place for several years.

 

Why now? 

 

Signed "Willing to be wrong but very confused"


search 'backblaze' and you will find many resolutions with that as the culprit. the last week someone had determined that backblaze 'reset' (or lost data perhaps?) and had to run new complete basckups. we have no info on backup sites at all.


That also happened to me last year with Backblaze.

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Re: Massive rogue data usage

PLEASE READ! Not sure if it's been covered without reading all pages but...If you fall asleep with NETFLIX on, it will keep playing all night and all day one video after another. This is the problem with the box not turning off with the remote. This happened to me once. Make sure boxes that are not used often, or childs room, are not running Netflix! 

Regular Contributor

Re: Massive rogue data usage

It's pretty easy for any network-using program/service to develop a bug or a data glitch and start consuming way more data than it used to.  Backblaze is just one of the programs already identified (quite often).  Scroll back through the thread for many more.  Then again, someone always has to be first, so if you find one that has not been listed yet, please mention it here to help the next person.

 

A few posts back there was mention of turning on devices one at a time.  That's good, but unless you turn one on, wait more than 24 hours and then check usage - prior to turning on the next one, it won't tell you which one is consuming the data.  Likewise since their meter says it may not include data used in the last 24 hours, turning off something for just "overnight" doesn't necessarily tell you anything. ie: what shows up the next morning could have happened within the previous 16 (daytime) hours and just not been added yet.

Frequent Visitor

Data Cap

This is impossible to get an answer to. The response is always the same. "An outside company monitors individual data usage." Yet no response to the fact that I for the most part live alone.

I do not play Fortnite

I do not download from torrent sites

I watch television for my job.

I watch 4K television infrequently

And yet, every month my usage exceeds the data cap. And what's more, it has gotten higher and 

higher with each months passing. I exceeded the cap on the 20th a full 11 days before the billing cycle. There has been no change in my viewing habits.

 

I have elevated to a higher tech level. They always say the same thing... "Wasn't us"

I have reached such a level of frustration that I can no longer deal with Comcasts constant drive to get more money out of their users by either throttling over time or data cap abuse.

 

When I turn the television on, it says I have saved x amount of energy over x amount of hours. Problem is the television has been off for far longer. Is the television still using data even after it's turned off. Is this what they deem necessary to achieve an  "instant on" ability?

 

I have tried making an FCC complaint, which is established to protect Comcast.

 

This is completly ridiculous, I really cannot wait to cut the cable

Regular Contributor

Re: Data Cap

Markeydusod,

 

Are you streaming your TV or watching cable TV?  The latter might be more cost-effective for you if you keep going over the cap.  In any case, if you watch TV for your job, your employer should pay for it or at the very least you should be able to claim the expense on your taxes.

 

It doesn't take much 4K to blow through a data cap.

 

Some streaming services and some streaming devices have quality levels you can select.  And some keep streaming when you turn the TV off so watch out for that.

 

Have you verified that TV is what is causing your high usage? You list a few highly specific things like fortnite and torrents but there are many more possibilities. Scroll up through this thread for some other possible causes. 

 

New Poster

data

Curious if data limits can be set avoiding charges?

 

Silver Problem Solver

Re: data


@madie12 wrote:

Curious if data limits can be set avoiding charges?

 


I'm not aware of any and I have looked.

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Expert

Re: data

Some third party routers the a traffic meter feature that allows you to shut the internet off until the next calendar month.

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Frequent Visitor

Re: Data Cap

It's irrelevant to the issue if whom I work for pays for my internet bill. The issue is Comcast gouging, urging you towards higher tiers of internet service. And yes, I realize there are other things that contribute towards the data cap beyond Fortnite and Torrents. The issue is I have not changed my viewing habits and yet I seem to bust the cap at different points throughout the month. I have evaluated and identified everything that works on my network, I see no anomolies. 

 

I noticed while towing the "did you try to restart" level of advice you neglected the "always on feature" comment.

Whereby the box continues to stream content for hours after the television is turned off. That... Is... An issue. Yes I stream and watch cable. Like every other American with a television and internet connection. What is grossly evident is that Comcast would really appreciate if you stayed exclusively within their eco-system. Netflix, Apple, YoutubeTV, Amazon competes with them. Creating arbitrary data usage caps is how they address that competititon. Disagree?

 

Prove it

 

Official Employee

Re: Data Cap

Markeydusod, I understand your frustrations with the terabyte usage plan. I encourage you to reach out to the Customer assurance team as they are the dedicated team that investigates usage concerns. They can be reached here: 1-877-807-6581


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Official Employee

Re: data

Hello, we currently don't have a way to set a data limit but  we do have unlimited Data options for a monthly fee. If interested please send me a private message with your full name to begin.

 

Thank you 


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New Poster

1tb Data is not enough for some that work from home...

I work from home and need to regularly download large files. I come up against the 1tb data cap very often towards the end of each month. I know there is a 'upgrade' which allows unlimited data, however, this is $50 extra to subscribe to. My bill right now is only $60, to upgrade to unlimited would almost most double my bill. I don't need unlimited, I simply need a little more data. A push to 2tb would be way more than enough.

Working from home is very common these days, streaming is completely normal and done regularly. As a community of internet users, our usage is always going up. But, I don't feel xfinity has provided us with any tools other than 2 choices, use the 1tb of free data or or pay for more with only 1 option in the "more" category, which $50 to many is quite a bit of money to tack on to an already existing bill.

Business plans are not an option. Their prices are extremely high and offer to many 'extra' options home users don't need.

From a tech savvy working from home customer, this just feel like xfinity only wants money by providing just one option. Cell phone companies are modeled specifically on data usages plans, Xfinity PLEASE provide more options!! Please prove me wrong that your not just doing this to get top dollar out of the few that need more room to work with this data cap.

Regular Contributor

Need Help with Usage Meter Issues

It looks like my Data Usage Overview meter is currently stuck on the Xfinity website as well as when I call and ask about my current usage.  I'm hoping someone from Comcast/Xfinity support can help.

 

Over the weekend there was an area (and possibly nationwide) X1 platform issue.  There were no outages reported and when I called Comcast support they decided to run a system refresh.  My internet was working fine and I was only seeing issues with my X1 service.  After they ran the system refresh, my X1 issues were not fixed and it also knocked my customer owned Arris SB6183 into a 'walled garden' where I could not access the internet.

 

After calling back support they had to re-provision my modem which got my internet service working fine, but then my usage meter dissappeared saying it wasn't available.  I called the Customer Assurance Security Department at 1-877-807-6581 and they said it could take a day to show up.  After a couple days the meter didn't come back so I called again at which point Comcast re-provisioned the modem yet again.  While the modem was working fine and showing up under my devices, the 2nd reprovisioning didn't bring the meter back.  Comcast gave me a ticket # and said they would escalate my issue.  Eventually my usage meter did show back up, but the usage level appears to be stuck on what it was reading days ago before I originally lost the meter.  I've used serveral GBs of data over the past couple days and it's not recording any usage.  And I still haven't heard anything back from Comcast on a resolution.

 

When I called back they just said that my usage meter should be back, but as I mentioned it doesn't appear to be tracking my usage and they confirmed they only see a few GBs usage on my account (when I've used more) 

 

Is there anybody from Comcast that can investiage my ticket and issue?

 

Thanks

Regular Contributor

Re: Need Help with Usage Meter Issues

Looks like as of this morning my data usage meter has finally started registering again.  It seems to have missed a big chunk of data usage over the past fews days, but it's back to increasing.  I'll keep an eye on it over the next few days.

Official Employee

Re: data

Hello madie12, I haven't heard from you but please reach back out if you need assistance in the future.  We are here to help!

 

Thank you 


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Re: Data Usage Soaring

This is so true.  They have NO competition for high speed Internet in my neighborhood.  I am forced to use their services if I want it.  I find their practices almost criminal.  For example, charging me for overages some months and not being able to even give me a general idea of the type and destination of this traffic.  Even domain names of talk talkers would be helpful.  They have nothing.  Very frustrating.

Official Employee

Re: Data Usage Soaring

This is so true.  They have NO competition for high speed Internet in my neighborhood.  I am forced to use their services if I want it.  I find their practices almost criminal.  For example, charging me for overages some months and not being able to even give me a general idea of the type and destination of this traffic.  Even domain names of talk talkers would be helpful.  They have nothing.  Very frustrating.

cavecreekgoat, please reach out to the customer security assurance team so we can get this investigated. I've posted their contact info earlier on this thread page. 


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Re: Data Usage Soaring

cavecreekgoat, the lack of competition is why you have the 1 TB limit.  Comcast only has the 1 TB data limits in areas with no broadband competition, in areas with competition, they have no data cap.  Less than 50 miles away from me becomes Charter territory, with no data caps.  Both similar, rural areas, so there is no way I can be convinced there is any reason for the data cap other than bilking customers.  Luckily, there is absolutely nothing to be done about it.   I take my kids' consoles (xbox and ps4) to my office once a week to download game updates and any games they want, and we still reach close to the cap each month.   I almost bought a 4k tv on sale, but it would cost me $50/month, as streaming in 4k would gaurantee going over 1 TB, so what is the point?  This is basically a tax on having teenage video gamers.

New Poster

Data Cap?!!

The rep which I acquired internet service form never told me about there being an internet cap and I demand you to waive to have unlimited data usage. This is Bull!!
New Poster

Re: Data Usage Soaring

Looking for advice on avoiding data cap, please.

 

It is difficult for me to manage the cap when, on the last day of the month, just before midnight, after I have unplugged my modem for the day, in the space of 20 minutes, 17 gigs is added to my total to put me 3 gig over for the month. Very frustrating. I have no idea how to combat that, any help would be appreciated.

 

As far as I can tell, my internet usage hasn't changed at all, but I am now constantly in jeopardy of the cap. I have taken the following steps:

 

Reset router passwords

Power-cycling everything multiple times

Multiple virus/malware scans and upgraded to AVG premium

Turned down resolution on devices

Turned off auto-play on devices

Reduced childrens' streaming time

Playing apps as opposed to streaming

Got rid of 4k TV

Stopped watching and cancelled HBO because watching GoT season 8 took about 200 gigs

Watching Comcast on Demand more and streaming less

No sports streaming  Smiley Sad

Reduced carbohydrate intake

Watching YouTube on 144p

 

I am still looking into Cloud type things, although I don't believe we have any of that.

 

I do not care for the daily stress of monitoring the data and wondering what happened on the magic 50+ gig days, or why such cuts in data usage yield zero results.

 

 

I have found that my daughters I-Pad forces her to watch YouTube in 1080P which is mildly infuriating. Log in, change it to 480P, next video it pops it right to 1080P.

 

I do plan on upgrading to the unlimited package in the future, but I can't do it yet.

 

Official Employee

Re: Data Usage Soaring

Hello all!

 

@Tinybaby - Please reach out to our Customer Assurance Team so they can check your account. Their phone number is 1-877-807-6581, hours of operation: 6:00 AM - 2:00 AM ET/ Seven days a week. Thank you!


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Data Overage

For 20 years I have had no problem with Xfinity data overage. Heck I never even knew we had a data limit until this year. So far I have been over the limit in April and May of this year! What is going on?
Expert

Re: Data Overage


@Tri4Him wrote:
For 20 years I have had no problem with Xfinity data overage. Heck I never even knew we had a data limit until this year. So far I have been over the limit in April and May of this year! What is going on?

what cloud backup are you using (like backblaze)?



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Official Employee

Re: Data Cap?!!

Hi @Liltripppy

 

Thanks for posting to the Xfinity Forums. We apologize for the inconvenience. Unfortunately, we won't be able to waive the monthly rate for Unlimited Data. If you wish to have Unlimited Data, there would be an additional charge per month. If you would like to discuss the price, please send me a private message with your first and last name, and I'd be more than happy to confirm this for you. To send a private message click on my name "ComcastChe", then click send a message. 


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Regular Visitor

Re: Data Cap?!!

OMG already! Raise the datacap - 1 TB is so 2016 - in two years there has been an explosion of IoT devices, especially cameras that quickly go through that data. It is ridiculous to have to throttle down usage to accomodate such an arcane policy. Not to mention no transparent auditing to the customer on accurate data count readings.

 

Perhaps a flood complaint campaign (using our data ironically) to FCC or each state's attorney generals to light someone's behind within this company that as is overcharges and nickel and dime on the TV side (think, regional sports fees? I don't care to subsidize sports, I don't watch them, I play them - should be cost of doing business....)

 

Comcast is a multi-billion dollar conglomorate and is acting really stupid and petty - LISTEN TO YOUR CUSTOMERS!

Expert

Re: Massive rogue data usage


@Viper122 wrote:

PLEASE READ! Not sure if it's been covered without reading all pages but...If you fall asleep with NETFLIX on, it will keep playing all night and all day one video after another. This is the problem with the box not turning off with the remote. This happened to me once. Make sure boxes that are not used often, or childs room, are not running Netflix! 


This assertion needs to be corrected.

 

There's no way Netflix will continue to play videos forever if you don't terminate the app. 

 

Even if you fall asleep while in the middle of binge watching, Netflix at some point will pause and ask "Are You Still There?"  If you don't respond with [Continue Watching] , it will stop all playback. 

 

Please don't spread misinformation to scare people. 


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Official Employee

Re: Data Overage

Hello, Tri4Him. Welcome to the Xfinity Forums. I would love to take a closer look at your account/services and get you some more account specific information in regards to your current data usage and explore data options if needs be. Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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