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Terabyte Internet Data Usage

Regular Visitor

Re: 1TB Cap Overages outrageous with no substantial justification

Not realizing that there was a cap on data usage, I received an email one month last spring telling me that we had gone over one terabyte, and were being charged an overage fee for that month, which it turns out, Comcast will waive 2 times, and after that, tough luck. Up to that point, I had never known there was a cap on our wifi data usage. Who knew,
right? When I called Comcast, I was told that I should have read the small print when the cap went into effect last year. Our bill is paperless, so I had nothing to read, but I couldn't say for sure that I hadn't received notification via email that I hadn't read. Comcast told me that they don't throttle down the data, so it's up to us to keep track of our usage, by either watching it everyday, or signing up for email notifications alerting us to usage percentages. Or pay an extra $50 a month for unlimited usage. My monthly bill is already over $200, and we don't even have premium channels. Just another way for one of the richest companies ever to make an extra buck?
Expert

Re: 1TB Cap Overages outrageous with no substantial justification


@pkmcd wrote:
 Just another way for one of the richest companies ever to make an extra buck?

Essentially yes. It's a profit stream for Comcast; it was a business decision on their part. There is no technical reason for a data cap "usage plan". 


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Expert

Re: 1TB Cap Overages outrageous with no substantial justification


@pkmcd wrote:
My monthly bill is already over $200, and we don't even have premium channels. Just another way for one of the richest companies ever to make an extra buck?

You may want to review your services. I have a Quad Play Premier, which has all the normal TV premium channels plus gigabit internet, digital voice, and home security, and it costs me just around $225. 


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New Poster

Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

First off I'd like to point out when I first purchased this service I scanned and scanned and found NO data cap. I went through deep pages after pages and found nothing that would explicitly tell me or imply there was a data cap with my plan so I purchased it thinking there would be none. To my surprise shortly after obtaining this service I got an email telling me I went over my data cap. Of course reaching out to Comcast/Xfinity yielded no results and only told me: "There is a data cap". Big help there.

 

Now here I am almost a year later and EVERY month I seem to be going over the data cap more and more but I've ceased all major downloading (Updating/Downloading new games and programs) and I've taken steps to reduce my data usage but it only gets worse.  I want to know how I'm "going over" my data cap more and more each month and why I need to pay > %50 of my normal bill to cover it. I've had Comcast in the past and I remember them being scammy and scummy then but I was naive in thinking they had changed.

 

This is ridiculous and shouldn't be legal. I'm literally only using my internet to play games that use little-to-no bandwidth and video chatting (low quality) with my fiancee with a live-stream up. How is that going to use > 1tb a month?

 

Please tell me how this can be fixed. I'm not gonna continue paying more than half my bill for data I'm not using. I will sooner cancel my service.

 

Thank you, Brett.

Expert

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

@Brettbrennan99

These folks deal with data usage inquires:

 

Customer Security Assurance 

    • Business Hours: 6:00am - 2:00am EST, 7 days a week
    • Contact: 1-888-565-4329

 

 


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Contributor

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

It isn’t just download. It in and out; upload and download. Something is using your connection. You will need to monitor what devices are using your connection. And you will need a router that will tell you how much data or bandwidth they are using. Sadly it does not take many megabits per second to hit the cap over time.
Regular Visitor

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

What I found is that my network gateway shows significantly less traffic on the Comcast port than Comcast reports (Comcast reports triple the bandwidth the router shows through that port)... and Comcast support personnel are not trained to do anything but point you to your Comcast data usage page.

 

Expert

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

all internet app usage on the X1 set top boxes cound in the same 1TB bucket, too.



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Contributor

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

there will be discussion of delays in reporting of data usage and the issue that the tv top boxes do not run through the gateway or router you are using.  The bottom line is that Comcast pays a company to review it's data usage numbers and that company says their numbers are accurate.  Based on that situation, and a woeful lack of transparency, it is very hard to argue successfully with Comcast that their numbers are garbage and their charges are simple exploitation that they can get away with in markets where there is insufficient competition. 

 

If you are a network engineer you can buy a really good router and set up monitoring to determine where the data is going after it comes through your router.  I set up Fing and a fingbox on my home network and was able to identify an amazon firestick that appeared to be connecting and using data somehow.  I blocked that device and it helped me reduce the data usage a bit. I feel slightly bad for my neighbor who will have to find another wifi signal to grab. 

Good Luck

Mike

Regular Contributor

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

Now that your thread has been merged into this one, I suggest you go back and read it for ideas of what can use data and how to track it.  For example since you say you do nothing but play games and video chat, I would try stopping both for a few days and making sure your data usage stops.  If it doesn't, you might have malware or a buggy application using lots of internet without your knowledge.  Also, there are some comments above about having the wrong modem on an account etc. 

 

If it does stop, add one back at a time to see which it is.

 

As for knowing about stuff in advance, I like to visit a company's support forums prior to signing up with them.   Support forums point you to issues and annoyances far faster than any company's advertising pages.

Contributor

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

It’s okay. I hooked my fire stick to my other neighbors WiFi. So we are good. I appreciate your concern
Regular Visitor

Re: Terabyte Internet Data Usage

I recently had an Xi5 wireless box installed. It is showing in my data ussage that it is using 50 to 60 Gb of data per month. My family uses between 800 and 950 Gb's per month already. How is it appropiate for me to pay a monthly fee for the device and another fee if we exceed your Terabyte limit? I do not use any apps on the wireless Xi5. I watch live TV and DVR recordings only. 

how is it fair for Comcast to double charge?

Expert

Re: Terabyte Internet Data Usage

You're not double charged for the Xi5 as long as you only use the standard X1 features such as the DVR and Live Viewing, and not the internet connected apps such as Netflix or YouTube.

See this for more details.


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Regular Visitor

Re: Terabyte Internet Data Usage

I do not use apps on any of my TV's. When I look at my XFi profiles the coax connected X1 device shows no usage, but the Xi5 shows heavy usage. You can not tell me that Comcast is not adding that to my data usage. I strogly believe Comcast is not telling users that this device works just like video streaming to a computer or any other device connected through your network. The device uses TCIP to comunicate with the modem and even assigns an IP address on the network. With that said they would not be able to determine the difference between apps and Live TV.

Expert

Re: Terabyte Internet Data Usage


@DaleColen wrote:

I do not use apps on any of my TV's. 


Yes, we've established that.

 


@DaleColen wrote:

When I look at my XFi profiles the coax connected X1 device shows no usage, but the Xi5 shows heavy usage. 


That's to be expected, as it's connected to your xFi Gateway by WiFi 5GHz or Ethernet. 


@DaleColen wrote:

You can not tell me that Comcast is not adding that to my data usage. I strogly believe Comcast is not telling users that this device works just like video streaming to a computer or any other device connected through your network. 


I can, and I just did. This isn't my idea, but Comcast's. From the link I posted above:

 

@ComcastChe wrote:

In regards to your question about data usage, the Wireless TV Box acts as a wired box when utilizing standard TV Box features, such as Live Broadcast, Video on Demand, Pay Per View and Guide. Internet Apps, such as Netflix, Pandora and YouTube, will continue to count toward data usage.


I understand if you don't believe me, but that's an official response from a Comcast Specialist on this forum. 

 

 


@DaleColen wrote:

I strogly believe Comcast is not telling users that this device works just like video streaming to a computer or any other device connected through your network. The device uses TCIP to comunicate with the modem and even assigns an IP address on the network. With that said they would not be able to determine the difference between apps and Live TV.


That's because you have a fundamental misunderstanding on how this device works. It uses your existing X1 DVR as a source for the video stream, rather than the Internet, and the stream is transmitted via MoCA from the X1 to the xFi Gateway and then to the Xi5. 

That's why you're required to not only have an X1 box and X1 TV service, but a leased Comcast xFi Gateway as well.  It won't work as it should if you have a personal modem and router, for instance. 

 

Now, if you were to use Xfinity Stream to watch a show you had previously recorded on your DVR to your laptop or tablet, that would be using the Internet, because the data is transmitted from the net, through the gateway, to the device. It would therefore count against your bandwidth cap. 

 

As someone upthread put it - if it crosses your Gateway or modem, either upstream or downstream,  from the WAN (Internet) to your LAN (home network), it counts against the data cap. 

 

 


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Regular Visitor

Re: Terabyte Internet Data Usage

OK I understand what you are saying aboutl MoCA communication, but I still have a rather heavy data ussage to the device. To test the idea that MoCA was the only communiction being used, I paused the device in XFi and I did not loose the picture or sound. What I did loose was any ability to change channels or get any other information from the system. When you hit the xfinity button, you get a message that it can not communicat with the X1 network and to try later. The sound was also out of sync. All of this all came back when I cancelled the pause. What this tells me is, as I said before, Comcast is not telling users exactly how this device works and the fact that there is a lot of data being downloaded to and sent from the device.

Expert

Re: Terabyte Internet Data Usage


@darkangelic wrote:

@DaleColen wrote:

I do not use apps on any of my TV's. 


Yes, we've established that.

 


@DaleColen wrote:

When I look at my XFi profiles the coax connected X1 device shows no usage, but the Xi5 shows heavy usage. 


That's to be expected, as it's connected to your xFi Gateway by WiFi 5GHz or Ethernet. 


@DaleColen wrote:

You can not tell me that Comcast is not adding that to my data usage. I strogly believe Comcast is not telling users that this device works just like video streaming to a computer or any other device connected through your network. 


I can, and I just did. This isn't my idea, but Comcast's. From the link I posted above:

 

@ComcastChe wrote:

In regards to your question about data usage, the Wireless TV Box acts as a wired box when utilizing standard TV Box features, such as Live Broadcast, Video on Demand, Pay Per View and Guide. Internet Apps, such as Netflix, Pandora and YouTube, will continue to count toward data usage.


I understand if you don't believe me, but that's an official response from a Comcast Specialist on this forum. 

 

 


@DaleColen wrote:

I strogly believe Comcast is not telling users that this device works just like video streaming to a computer or any other device connected through your network. The device uses TCIP to comunicate with the modem and even assigns an IP address on the network. With that said they would not be able to determine the difference between apps and Live TV.


That's because you have a fundamental misunderstanding on how this device works. It uses your existing X1 DVR as a source for the video stream, rather than the Internet, and the stream is transmitted via MoCA from the X1 to the xFi Gateway and then to the Xi5. 

That's why you're required to not only have an X1 box and X1 TV service, but a leased Comcast xFi Gateway as well.  It won't work as it should if you have a personal modem and router, for instance. 

 

Now, if you were to use Xfinity Stream to watch a show you had previously recorded on your DVR to your laptop or tablet, that would be using the Internet, because the data is transmitted from the net, through the gateway, to the device. It would therefore count against your bandwidth cap. 

 

As someone upthread put it - if it crosses your Gateway or modem, either upstream or downstream,  from the WAN (Internet) to your LAN (home network), it counts against the data cap.  


streaming live TV in the home on any device is free (not counted toward the cap). same for on-demand same for recordings. internet apps are marked 'internet'.



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Expert

Re: Terabyte Internet Data Usage


@Rustyben wrote:

@darkangelic wrote:

Now, if you were to use Xfinity Stream to watch a show you had previously recorded on your DVR to your laptop or tablet, that would be using the Internet, because the data is transmitted from the net, through the gateway, to the device. It would therefore count against your bandwidth cap. 

 

As someone upthread put it - if it crosses your Gateway or modem, either upstream or downstream,  from the WAN (Internet) to your LAN (home network), it counts against the data cap.  


streaming live TV in the home on any device is free (not counted toward the cap). same for on-demand same for recordings. internet apps are marked 'internet'.


Nope

 

All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source.

For example, all Internet-based video streaming and download services, including Internet-delivered programming available through www.xfinity.com/stream and Xfinity apps, is included in the calculation of monthly usage. Xfinity TV and Xfinity Voice services that are not delivered over the Internet and are not received by you using your Xfinity Internet service do not count.

For more information about data usage and the X1 Platform, see X1 Internet Data Usage Details.


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Gold Problem Solver

Re: Terabyte Internet Data Usage


@darkangelic wrote:

@Rustyben wrote: ... streaming live TV in the home on any device is free ...

Nope ...


It's so frustrating that Comcast can't seem to get their "support" pages in sync with stated policies, or with other "support" pages. See the thread on this particular fail at https://forums.xfinity.com/t5/Stream-TV-App/Charges-for-use/m-p/2937608#M8614, especially the statement by then-employee "CCLoriHC" at https://forums.xfinity.com/t5/Stream-TV-App/Charges-for-use/m-p/2938464#M8658.

Expert

Re: Terabyte Internet Data Usage


@BruceW wrote:

@darkangelic wrote:

@Rustyben wrote: ... streaming live TV in the home on any device is free ...

Nope ...


It's so frustrating that Comcast can't seem to get their "support" pages in sync with stated policies, or with other "support" pages. See the thread on this particular fail at https://forums.xfinity.com/t5/Stream-TV-App/Charges-for-use/m-p/2937608#M8614, especially the statement by then-employee "CCLoriHC" at https://forums.xfinity.com/t5/Stream-TV-App/Charges-for-use/m-p/2938464#M8658.


Yep - adding that I also verified my link in a conversation with a Comcast CSR.

He said, in no uncertain terms, that anything streamed over the internet counts against the data cap, whether it originates from Comcast or not. 


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Silver Problem Solver

Re: Terabyte Internet Data Usage


@darkangelic wrote:

@BruceW wrote:

@darkangelic wrote:

@Rustyben wrote: ... streaming live TV in the home on any device is free ...

Nope ...


It's so frustrating that Comcast can't seem to get their "support" pages in sync with stated policies, or with other "support" pages. See the thread on this particular fail at https://forums.xfinity.com/t5/Stream-TV-App/Charges-for-use/m-p/2937608#M8614, especially the statement by then-employee "CCLoriHC" at https://forums.xfinity.com/t5/Stream-TV-App/Charges-for-use/m-p/2938464#M8658.


Yep - adding that I also verified my link in a conversation with a Comcast CSR.

He said, in no uncertain terms, that anything streamed over the internet counts against the data cap, whether it originates from Comcast or not. 


I have the X1 system and it has a Youtube app and a Netflix app.  Aren't they counted against my data cap?

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Expert

Re: Terabyte Internet Data Usage


@RobertWy wrote:

@darkangelic wrote:

@BruceW wrote:

@darkangelic wrote:

@Rustyben wrote: ... streaming live TV in the home on any device is free ...

Nope ...


It's so frustrating that Comcast can't seem to get their "support" pages in sync with stated policies, or with other "support" pages. See the thread on this particular fail at https://forums.xfinity.com/t5/Stream-TV-App/Charges-for-use/m-p/2937608#M8614, especially the statement by then-employee "CCLoriHC" at https://forums.xfinity.com/t5/Stream-TV-App/Charges-for-use/m-p/2938464#M8658.


Yep - adding that I also verified my link in a conversation with a Comcast CSR.

He said, in no uncertain terms, that anything streamed over the internet counts against the data cap, whether it originates from Comcast or not. 


I have the X1 system and it has a Youtube app and a Netflix app.  Aren't they counted against my data cap?


Yes they are - if it's streamed over the 'net, regardless of source, it counts.


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New Poster

Comcast "Cares" about "Fairness" by charging people more that they didn't need to charge before?

Did anybody else notice? I didn't notice until just now... there is now a throttle cap on your data usage in your home network, unless of course your state saw this coming and passed a net neutrality law on a more localized level since the federal net neutralit laws were banned.

 

My question to you comcast, how is it "In the spirit of fairness" to charge me MORE MONEY than you needed from me before, for the SAME USAGE i have always been using, just because I use a lot of data?

 

For those of you who don't know (including probably the person who will either delete/block/erase/etc. this comment/question, if they respond at all) there is absolutely ZERO extra costs for Comcast if you use your internet a Lot or a Little.  Except of course the actual cost of the electricity that moves through the wires to carry your data.  Except that as you export data, you are adding electricity into this system, meaning Comcast is NOT shouldering some Giant burden because you "used more data".  In fact, the ONLY way they have to put out more money because more data is being used, is if more connections are being established... because they have more customers... and are therefore getting more money.

 

Yet on this website it is explaining how the "Terabyte plan" is "embracing the spirit of fairness" by making customers who use more data, pay more money.  That's not the spirit of fairness, that's finding a way to justify telling some of your customers "We need more money!" instead of just raising your rates.  Except, o wait, you're also raising your rates....

 

So, comcast, can you please explain how this is "the spirit of fairness" to charge me more money, for literally no reason?

Expert

Re: Comcast "Cares" about "Fairness" by charging people more that they didn't ne

You seriously haven't noticed there was a data cap until now? For a long time it stood at 250 GB, then it's gone up to the present 1000 GB. 

 

Did you hit your two courtesy months of overage already? 

 

Do you routinely blow over your cell phone data cap as well? 

 


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Contributor

Re: Comcast "Cares" about "Fairness" by charging people more that they didn't ne

Data cap on cell phone? They don’t exist. Competition between the big 4 see to that. The cap would not exist for broadband if there was good competition. 5G might help with that.
Contributor

Re: Comcast "Cares" about "Fairness" by charging people more that they didn't ne

Btw, those who are stupid enough to think net neutrality would fix that, are the real fools.
Highlighted
Regular Contributor

Re: Comcast "Cares" about "Fairness" by charging people more that they didn't ne

There are many cell phone plans with data caps and many of the cheaper "unlimited" phone plans slow the data (often by a lot) after some monthly threshold.  Competion is good but competition also typically leads to options like plans with or without data limits.

Regular Contributor

Re: Comcast "Cares" about "Fairness" by charging people more that they didn't ne

By the way, back to Wmbentley:  You probably took an economics class in high school or college.  One of the basics is the demand curve of demand vs price.  When a company picks a price point, it gets the revenue within that rectangle (price times demand) which is only a fraction of the potential revenue under the entire demand curve.  So a company that wants more revenue should sell at multiple price points on the demand curve to capture as much of the potential revenue as possible. 

 

Then, there are economies of scale - ie: it is cheaper to make a lot of one product than to make many different products.  In other words, while you want many price points to capture as much of the potential revenue as possible, it helps your profit level if all the products at these price points are more or less the same thing.  This is why the difference between a manufacturer's high end and lower end products is sometimes as small as the firmware loaded, or a simple component like a resistor that is installed on some boards to inform the product to perform the higher end features.  In Comcast's case, they provide a cable service and price it at multiple points depending on whether you want fast or slow, limited or unlimited, and whether you are a new or old customer etc.

 

Of course, what pickledpirate says about competition is true too because that tends to cause all the competitors to offer more at each price point.  However, they are still likely to offer multiple price points for the reasons above. 

Silver Problem Solver

Re: Comcast "Cares" about "Fairness" by charging people more that they didn't ne

Another user posted here that Dropbox was using too much data.  Just an FYI.

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Frequent Visitor

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

I turned off everything and still had usage. Something is fishy...

Also the fact nothing changed monthly but my cap usage almost is doubling itself last three months, with secured router,  one TV and laptop not running anything. No piggy backing, no backrounds running, eveything gets unplugged , zero, ziltch, nadda...

 

Data Usage by Month Data Chart

Month Total Monthly Usage Total Monthly Overage
April
04/01/2018 - 04/30/2018
30 GB 0 GB
May
05/01/2018 - 05/31/2018
27 GB 0 GB
June
06/01/2018 - 06/30/2018
23 GB 0 GB
July
07/01/2018 - 07/31/2018
29 GB 0 GB
August
08/01/2018 - 08/31/2018
358 GB 0 GB
September
09/01/2018 - 09/30/2018
604 GB 0 GB
October
10/01/2018 - 10/31/2018
1009 GB 0 GB
New Poster

Xfinity Data Cap and Wifi

I have plenty of data on Verizon (virtually unlimited). If I take my iPhone off Wifi when I'm home, does data used on the phone count against the Xfinity data cap? Also, does the cap only count data used in my home, i.e., where the modem and mesh router exist?

Regular Contributor

Re: Why am I constantly going over my data cap still after stopping downloading. $40 extra dollars?!

With 2 devices, I think your next step is to turn off one or ther other for a few days.  One of the two is probably consuming ~ 95% of your data. Normally I'd suspect the PC, but since you posted about changing to Internet-only in august when your usage started going up, it could be the TV. (If you started doing more internet streaming.)

 

Keep in mind that the meter isn't accurate for sub-24 hour periods, so turn off a device for a day or more, check usage, leave it off for a day or more, and check again.

 

 

Expert

Re: Xfinity Data Cap and Wifi


@guacdaddy wrote:

I have plenty of data on Verizon (virtually unlimited). If I take my iPhone off Wifi when I'm home, does data used on the phone count against the Xfinity data cap? Also, does the cap only count data used in my home, i.e., where the modem and mesh router exist?


When you disconnect your iPhone from your home WiFi, you're not using your Xfinity home internet network, thus you're not using bandwidth that counts against the Xfinity data cap. 

 

The cap is per account, so if you have an X1 TV box in your home, any internet use on that device, such as Netflix or YouTube, will also count against the cap. 


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Surpassing data usage limit

The last two months I've gone over the 1TB data limit.  I'm not aware that our internet usage has changed in any way.  When I check traffic over my router WAN connection, usage for both up and downstream is about 604 GB over the past 30 days.  My comcast account says I've used 1264 GB for the month of October.  Something is not correct here.  

 

Does anyone else have this issue?

Expert

Re: Surpassing data usage limit

There's a bunch of discussion over on this thread. In fact, I'm going to move this post over there so you can check out suggestions and pointers. 


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Frequent Visitor

Re: Surpassing data usage limit


@kmoelhoff wrote:

The last two months I've gone over the 1TB data limit.  I'm not aware that our internet usage has changed in any way.  When I check traffic over my router WAN connection, usage for both up and downstream is about 604 GB over the past 30 days.  My comcast account says I've used 1264 GB for the month of October.  Something is not correct here.  

 

Does anyone else have this issue?


Yes I do.

They said someone will call me the next few days. I have no one piggybacking, unplugged the router, anntenna TV only ,use mobile data on my phone last few days and as an example noon today when I was on the phone with Xfinity untill right now I've now used 3GB ! With WHAT??? Thats ALOT of data! My phone when on wifi  is 2.68GB FOR A MONTH and I watch YouTube etc.. Strange this all started when I dropped the TV portion of service. No way I've used over 1024GB's in less then a month.

Expert

Re: Surpassing data usage limit


@Gambok wrote:

@kmoelhoff wrote:

The last two months I've gone over the 1TB data limit.  I'm not aware that our internet usage has changed in any way.  When I check traffic over my router WAN connection, usage for both up and downstream is about 604 GB over the past 30 days.  My comcast account says I've used 1264 GB for the month of October.  Something is not correct here.  

 

Does anyone else have this issue?


Yes I do.

They said someone will call me the next few days. I have no one piggybacking, unplugged the router, anntenna TV only ,use mobile data on my phone last few days and as an example noon today when I was on the phone with Xfinity untill right now I've now used 3GB ! With WHAT??? Thats ALOT of data! My phone when on wifi  is 2.68GB FOR A MONTH and I watch YouTube etc.. Strange this all started when I dropped the TV portion of service. No way I've used over 1024GB's in less then a month.


Check your phone's data usage stats and find the culprit.

Check your Data Usage Meter over a 24 hour period. 

If you have a leased Comcast gateway, check your Xfinity xFi account.  If you have a personal router, use its bandwidth monitoring function.

Since you said you dropped the TV service, are you using Xfinity Stream, or other streaming video services more? Those count, and those can add up fast. 

Do you have online data backup services like Carbonite, Google Drive, OneDrive, Dropbox, or Amazon Cloud? Those can consume massive amounts of bandwidth. 

Gaming consoles? Those will definitely eat up data, especially when teamed with an app like Twitch, which lets you watch AND upload HD videos. 

 

 


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New Poster

Re: Surpassing data usage limit

What I don't understand is how my router traffic analyzer has a data usage amount over the WAN port (all intternet traffic) that is around half what Comcast reports.  I have a modem with only a router attached to it.  I can also breakdown usage by client/MAC - again, the data is half the amount.  I can also look via app to see what data is being used.  Nothing seems unusually high - except for the Comcast amount on my account.  I've called their data usage help line, was disconnected 5 times and was not really given a solution.  Something is not adding up.

Expert

Re: Surpassing data usage limit

Did you account for internet use on your X1 cable box? Remember the cap is per account - so an X1 that runs YouTube or Netflix will also have its use counted against the cap.

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Re: Surpassing data usage limit

I do not have a cable box.  The only thing connected to COAX is my modem.

New Poster

Re: Terabyte Internet Data Usage

I see where I can setup notifications at certain % thresholds.  Also, I can see monthly usage in GB as well as % usage by user both daily and monthy average.  How can I see usage in GB daily and/or by user?

New Poster

Re: Terabyte Internet Data Usage

Borokay - I only can see daily useage and by user through my router.  Traffic Analyzer on an Asus.

Frequent Visitor

Re: Surpassing data usage limit

Wow , just wow,

I have NO, read NO Phone data usage, NOR do I have laptop usage.  No piggybacking , no one you can blame but Xfinity and even when I did use wifi its was .68 on the phone and 14.76 on the laptop.

  Xfinity lost service in my area last night at midnight after exactly an hour and half of the moden being on and guess what ???

 I used 5GB!!!

I've been unplugging EVERYTHING when not in use so how did I use 5 GB in less then two hours wit the moden on? Oh and everything is set to 780 by the way not 1080 or 4K...

Frequent Visitor

Re: Surpassing data usage limit

To add to the madness, the comcast agent told me to call back within 48 hours if I didnt hear from data use dept, so I called when I didnt get a call and the agent tra nsfered me to someone in India who kept asking me for more and more verification and would nt adreess the issue. they ten put me on hold and never returned...True Xfin ity customer service at it's finiest. time to cll and cancel this service. Ever since I cancelled the Tv service this started.

Regular Contributor

Re: Surpassing data usage limit

The meter is not real-time.  Periods of less than 24hrs aren't meaningful on the meter.

 

Frequent Visitor

Re: Surpassing data usage limit


Yes, exact same issue happening here.

 

@kmoelhoff wrote:

The last two months I've gone over the 1TB data limit.  I'm not aware that our internet usage has changed in any way.  When I check traffic over my router WAN connection, usage for both up and downstream is about 604 GB over the past 30 days.  My comcast account says I've used 1264 GB for the month of October.  Something is not correct here.  

 

Does anyone else have this issue?


 

Frequent Visitor

Re: Surpassing data usage limit

  

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Expert

Re: Surpassing data usage limit


@stardusty wrote:

Yes, exact same issue happening here.

 

@kmoelhoff wrote:

The last two months I've gone over the 1TB data limit.  I'm not aware that our internet usage has changed in any way.  When I check traffic over my router WAN connection, usage for both up and downstream is about 604 GB over the past 30 days.  My comcast account says I've used 1264 GB for the month of October.  Something is not correct here.  

 

Does anyone else have this issue?


the streaming bytes used that you are seeing do not include use of the X1 internet apps (youtube, netflix, etc.) as that traffic does not go through your modem/gateway at all.



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New Poster

Re: Surpassing data usage limit

Rustyben,

 

In my case, I don't have an X1 box or apps.  Just a router attached to a modem.

Contributor

Data Usage Increasing by More Than I'm Actually Using.

Is anyone else experiencing a problem where your data usage is increasing way faster than you're actually using data? When I finally got my modem activated and put the My Account app on my phone, it said I had already used 30GB of my data even though I had literally JUST gotten my modem activated. That was two days ago, and, since then, it's said I've used another 8GB even though I'm only home for about an hour to half-an-hour everyday (awake) and during that time I use my phone for maybe 30 minutes just playing apps on my phone or looking at Facebook.