Community Forum

Terabyte Internet Data Usage

New Poster

No point in Gigabit Service?

Hello. I spoke with an agent on the phone today who said that the Terabyte monthly cap applied to all plans, even gigabit tier ones. However:

 

https://www.xfinity.com/support/articles/exp-unlimited-data states that:

 

Enrollment in the Unlimited Data Plan is optional, and is available to all customers in locations with the Terabyte Internet Data Usage Plan. Data usage plans do not apply to Business Internet customers, customers on non-upgradeable Bulk Internet agreements, and customers with Prepaid Internet, or to Xfinity Internet customers on our Gigabit Pro tier of service.

 

So who is correct? Does the $300/m Gigabit Pro service have unlimited data or not?

Silver Problem Solver

Re: data usage

Comcast doesn't provide usage by device.  I got an email about it some time ago.

 

https://dataplan.xfinity.com/estimator/

 

https://www.xfinity.com/support/articles/data-usage-what-counts-towards-my-data-plan

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Gold Problem Solver

Re: No point in Gigabit Service?


@barrettarcher wrote: ... Data usage plans do not apply ... on our Gigabit Pro tier of service.

They have 2 gigabit service plans and they are very different. "Gigabit" service (1Gb down/40Mb up) is delivered over their regular coax lines and counts against their data cap. "Gigabit Pro" service (2Gb up and down) requires a fiber optic cable connection to your premises, and has no data cap. It's also much more expensive and much less available.

 

I'd point you to a page that explains this, but I don't know of one.   Smiley Sad

Silver Problem Solver

Re: No point in Gigabit Service?


@BruceW wrote:

@barrettarcher wrote: ... Data usage plans do not apply ... on our Gigabit Pro tier of service.

"Gigabit" service (1Gb down/40Mb up) is delivered over their regular coax lines and counts against their data cap.


Unless of course you live in the North East region, where the "Cap" has never been enforced yet, wonder why that is? Smiley Sad

Is that still the case? I could be out of touch. Smiley Happy

Expert

Re: No point in Gigabit Service?


@Paraniod wrote:

@BruceW wrote:

@barrettarcher wrote: ... Data usage plans do not apply ... on our Gigabit Pro tier of service.

"Gigabit" service (1Gb down/40Mb up) is delivered over their regular coax lines and counts against their data cap.


Unless of course you live in the North East region, where the "Cap" has never been enforced yet, wonder why that is? Smiley Sad

Is that still the case? I could be out of touch. Smiley Happy


Yeah. That's still the case. Personally I believe it is becuase of more competition throughout the Northeast such as Spectrum, FiOS, AT&T, where the competition is more heavy (through pretty much all the major ISPs having operations in the NE) I believe where tons of providers have service in that region. Maine used to have it but then shortly got rid of it. I think in the Northeast they were really getting ready for a losing legal battle for it according to a couple people I know in Maine.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Silver Problem Solver

Re: No point in Gigabit Service?

Yeah, thats my point, the North East is huge and has competition, not so much in other areas. It strikes me as unfair that we in other areas either have to pay for being "over" or pay for "unlimited" for the same service.....Not that I've ever gone over the limit myself !

In fact, it feels like the rest of the country is subsidizing the North East,.so that Comcast can remain competitive there. (just my thoughts) Of course it's up to Comcast.

New Poster

Re: You've used 90% of your data this month

what did you figure out?  What was eating all the data?

Thanks

Mike

New Poster

Re: data usage

You can check the data usage by a windows 10 computer yourself and find out if any specific computer and program on your network are using a lot of data.  Here is a primer on how to do that: 

https://www.windowscentral.com/how-monitor-network-usage-your-windows-10-devices

I checked several of the computers on my home network and was able to identify several computers that appear to be using a ton of data.  if you can do the same, you MAY be able to make changes on those specific computers and resolve the problem.

Expert

Re: data usage


o@smallbluemike wrote:

You can check the data usage by a windows 10 computer yourself and find out if any specific computer and program on your network are using a lot of data.  Here is a primer on how to do that: 

https://www.windowscentral.com/how-monitor-network-usage-your-windows-10-devices

I checked several of the computers on my home network and was able to identify several computers that appear to be using a ton of data.  if you can do the same, you MAY be able to make changes on those specific computers and resolve the problem.


FWIW, just for clarity. With that Windows application, you can not monitor the bandwidth consumption of every individual *device* that is on one's home "network" / router. You can only monitor the consumption of the individual *apps* / systems on that particular computer.



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: data usage

EG, you are correct, thanks for clarifying. 

 

So what do you make of a single windows 10 computer on a home network reporting use of  485 GB of data with the program identified as SMB?  Doesn't that seem pretty significant and relevant when the topic is the Comcast 1 TB data cap?

maryleaZ400.jpg
Expert

Re: data usage

If this is the SMB service / protocol that that represents;

 

https://en.wikipedia.org/wiki/Server_Message_Block

 

I don't know much about it but I believe that that protocol involves *inter LAN* data transfers only and does not traverse to the WAN / open internet. If it doesn't cross the modem, it doesn't get counted.



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: data usage

And there is the problem:  you and the folks at Comcast cannot tell me what device and application is using data and which is not.  The lack of transparency and accountability leads to frustration and distrust.  This is especially the case when data usage suddenly increases in a major way and leads to new monthly charges.  Do you understand why that pattern is a problem?  Do you or the folks at Comcast have any solutions to the questions about devices and apps that are actually using data?

Expert

Re: data usage


@smallblueplanet wrote:

And there is the problem:  you and the folks at Comcast cannot tell me what device and application is using data and which is not.  


Uh, I can understand your frustration but I am a volunteer here. I don't "have" to tell you or anyone else anything, sorry.  I am not behind your LAN with a packet sniffer.. I wish you the best of luck !! Smiley Happy



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Expert

Re: data usage


@smallblueplanet wrote:

And there is the problem:  you and the folks at Comcast cannot tell me what device and application is using data and which is not.  The lack of transparency and accountability leads to frustration and distrust.  This is especially the case when data usage suddenly increases in a major way and leads to new monthly charges.  Do you understand why that pattern is a problem?  Do you or the folks at Comcast have any solutions to the questions about devices and apps that are actually using data?


Having Comcast do the kind of monitoring that you're wanting them to do would entail myself giving them normally secure information about my LAN, that frankly, they have no business knowing, which is why I have my own modem and router and am not leasing a gateway from them.

 

They already know enough about my internet habits that already make me feel uncomfortable about my privacy, and there's no way I would consent to that kind of monitoring. 

 

 


The Experts are regular customers who volunteer their time helping other customers on the Forums and have been recognized by the community. For more information on the Expert Program, please click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Contributor

Re: data usage

I downloaded an app called GlassWire that immediately appears to do a much better job of identifying the devices that are on line at any moment and how much data they are using in up and down load modes. 

 

It may be unrealistic, but I expect folks who are identified as experts within this forum would have more solutions to the questions about data usage than I have run in to so far.  So, EG, why don't you take a good, long look at GlassWire and see what you think.

 

https://www.glasswire.com/

https://www.pcworld.com/article/2686040/glasswire-review-this-free-network-security-tool-tells-all-a...

Expert

Re: data usage


@smallblueplanet wrote:

 

It may be unrealistic, but I expect folks who are identified as experts within this forum would have more solutions to the questions about data usage than I have run in to so far. 

 

No comment...........................

 

So, EG, why don't you take a good, long look at GlassWire and see what you think.

 

I'm familiar with that app, thanks.


 



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: data usage

That makes sense in terms of privacy.  I was using a SB6930, but went to the comcast 3941t because of the offer that xFi would allow me to see where the data was being used.  That has not worked very well, so I am probably ready to go back to my own modem and give back the 3941t.  I installed Glasswire this morning and I think it works better than xFi for monitoring usage.

 

What modem would you recommend?  and modem and router in two units?  Is that better? and how?

 

Thanks

 

Mike

Contributor

Re: data usage

what do you think of Glasswire?  I think it does everything that xFi does and more and maybe gives a bit more privacy per DarkAngelic's concern. 

Expert

Re: data usage


@smallblueplanet wrote:

 

and modem and router in two units?  Is that better? and how?


There is always an inherent disadvantage with these. Combo gateway devices are always a compromise in both quality and performance compared to separate units. Also, only the ISP can update the firmware so you are always a prisoner of that fact / them. And the firmware is typically crippled by the ISP's customizing of it and they typically eliminate valuable features.

One of the biggest issues with them is that it is far more difficult to diagnose connectivity issues when it comes to troubleshooting. You can't narrow things down by using the process of elimination by removing just the router from the path. And if either segment fails / malfunctions, you have a total failure.

Get separate units and keep the control of your home network in your hands instead of theirs, you'll be much happier !





I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Expert

Re: data usage


@smallblueplanet wrote:

What modem would you recommend?  and modem and router in two units?  Is that better? and how?

 

Thanks

 

Mike


EG answered the second part, so I'll offer my recommendation - since you have an Cisco DPC3941T gateway, you probably have, at best, the Blast Pro (250 Mbps) speed tier, or lower, and for that I personally recommend the ARRIS SB6183 - rock solid, dependable, and room for improvement in the near future. 

 

If you have Comcast's voice service, you'll probably need an eMTA (voice) modem, so I believe the Netgear CM500V would suit your needs best. 

 

 


The Experts are regular customers who volunteer their time helping other customers on the Forums and have been recognized by the community. For more information on the Expert Program, please click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Contributor

Re: data usage

I have performance pro, so 150 Mbps.  I don't use comcast phone/voice, so it sounds like the SB6183 sounds like a good and cheap choice.  What is a good wifi router to match up with the SB6183?  I have a netgear N150, but it's pretty old.

Glasswire is indicating data usage of 6.3 GB since 9 am, 6.1 GB of that is local data transfer and should be counted as it does not come from the internet or comcast.  I am wondering if the most recent windows 10 update that removed the home group is responsible for the rather sudden jump in my reported data usage.  My network has been a mess since home group was removed. 

Here is a glass wire print screen.

glasswire 7 2.jpg
Contributor

Re: You've used 90% of your data this month

I downloaded and installed Glass Wire, the free version and I think it is more useful than the xFi app:

 

https://www.glasswire.com/

 

I think comcast may be mixing local data usage within a household network into their total of data usage.  Glasswire may help me sort out those questions.

 

I am also going to switch away from the comcast leased modem that I put in recently and go with an owned SB6183 cable modem unit.  I haven't decided what kind of wireless router to set up with the Arris 6183, still looking at that piece of the puzzle. 

 

Good luck

 

Mike

Expert

Re: You've used 90% of your data this month


@smallblueplanet wrote:

  I haven't decided what kind of wireless router to set up with the Arris 6183, still looking at that piece of the puzzle. 


Here's a very good site for researching routers;

 

https://www.smallnetbuilder.com/tools/charts/router/view



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: You've used 90% of your data this month

Keep in mind that GlassWire can only inform you about network traffic from devices upon which it is installed.  It won't account for data used by other devices such as phones (without the app), roku's, fire tv's etc.  To get information regarding data usage for your entire network of devices you need to monitor it at the router level.

 

If you feel adventurous, you could look into installing an alternate firmware for your netgear router which may allow you to enable such monitoring.  Otherwise you'll have to find a router that provides such a feature out of the box.

Silver Problem Solver

Re: You've used 90% of your data this month

Don't forget also, that it wouldn't take account of X1 TV app usage too. (if any).

Contributor

Re: You've used 90% of your data this month

right, you have download the free version to each computer you want to monitor unless you buy the premium versions that allow you to monitor more than one computer per installation.  I believe Glasswire also has an android-based app.  I haven't played around with that yet, I don't know if they have an apple-based app, but I bet they do. 

 

This monitoring-data-usage thing is a lot of work, it's easier to just pay comcast for unlimited data.  It's only another $50 per month for the unlimited data and according to Comcast, 99% of users don't exceed the 1 TB cap, it's just the data hogs who are taking all the bandwidth away from their neighbors.  I think that's one of the justifications. 

 

I am trying to understand where all the data is going in this household and why it took a sudden jump two months ago, so I will play around with Glasswire for a bit and see if I can figure anything out.  I don't want to be a data hog if I can avoid it.

 

Contributor

Re: You've used 90% of your data this month


This monitoring-data-usage thing is a lot of work, it's easier to just pay comcast for unlimited data.  It's only another $50 per month for the unlimited data and according to Comcast, 99% of users don't exceed the 1 TB cap, it's just the data hogs who are taking all the bandwidth away from their neighbors.  I think that's one of the justifications. 

 

I am trying to understand where all the data is going in this household and why it took a sudden jump two months ago, so I will play around with Glasswire for a bit and see if I can figure anything out.  I don't want to be a data hog if I can avoid it.

 


The limit doesn't really have anything to do with people "hogging" data, 1TB is not that much for people who take advantage of the modern digital world.  It's just a money grab from comcast and a preemptive move to introduce the fee now while the majority of people won't care because it doesn't affect them. They know full well that in the coming years 1TB of data will be eaten up faster and faster as more and more services move online and technology improves (ie, 4k video) requring more and more customers to then pay the "standard" fee.  The fact that they only seem to enforce this cap in areas where there's little to no competition, and that they've admitted the limit has nothing to do with network congestion/lack of available bandwidth, just about proves that.

 

Unlike some folks, I'm not wholly against the idea of a data limit, I just think comcast's current implementation and fees are absurd.

 1) The limit shouldn't be the same for every speed tier, higher speed tiers should inherently have a higher limit.

 2) $10/50GB overage is an absurdly high bandwidth fee $4/50GB would be more reasonable judging by major cloud provider's bandwidth pricing.

 3) $50/month extra for unlimited is high.  $20 to $30 would be more reasonable, even better would be something like adding an extra 1TB for $5/month * however many TB a customer wants to add.

 

I had to eat the $50 shortly after they introduced it.  I knew it was coming so I'd been monitoring our usage and we were near the line every month.  I tried policing usage for a few months but quickly decided it wasn't worth my time and effort.  I wouldn't classify us as a "hog" either, we are just actively using a small portion of our connection constantly due to background services like online backups, pc/phone updates, etc. Over the last month for example, we have an average transfer rate of around 5.3Mbps, a tiny drop in the bucket of comcasts overall available bandwidth.  That figure is inflated as well as I decided if I have to pay the fee anyway, I may as well use data I'm paying for and started running a few extra data-using services I wouldn't normally run like bittorrent and bitcoin nodes and added online backups to all my computers instead of just my work computer.

Contributor

Data usage

Anyone else out there whose data usage is higher according to Comcast then it should be? I've had 84 GB of data through my router for the month of July, but when I check Comcast's meter, I've used 103 GB. Is there something I'm missing here?
Regular Contributor

Re: Data usage

I have given up on accurate data collection. Only way to know is to have an app on every device that tracks up/down data. I had a router that would so what mac addresses did and what app used what. I wish I had a router that did that, but now I am using comcast modem router.
Highlighted
Silver Problem Solver

Re: Data usage


@dcuddie wrote:
Anyone else out there whose data usage is higher according to Comcast then it should be? I've had 84 GB of data through my router for the month of July, but when I check Comcast's meter, I've used 103 GB. Is there something I'm missing here?

Did you read this?

https://www.xfinity.com/support/articles/data-usage-plan

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Expert

Re: Data usage


@kahnfewzd wrote:
I have given up on accurate data collection. Only way to know is to have an app on every device that tracks up/down data. I had a router that would so what mac addresses did and what app used what. I wish I had a router that did that, but now I am using comcast modem router.

You do know that you can set the Comcast gateway to Bridge Mode and use your own router? 


The Experts are regular customers who volunteer their time helping other customers on the Forums and have been recognized by the community. For more information on the Expert Program, please click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Expert

Re: Data usage

adding... your set top boxes also can use internet that counts toward the cap. (youtube, netflix, etc. any app marked 'internet').



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Data usage


@darkangelic wrote:

@kahnfewzd wrote:
I have given up on accurate data collection. Only way to know is to have an app on every device that tracks up/down data. I had a router that would so what mac addresses did and what app used what. I wish I had a router that did that, but now I am using comcast modem router.

You do know that you can set the Comcast gateway to Bridge Mode and use your own router? 


I see no valid reason to put the Xfinity gateway into bridge mode. If you are going to purchase your own router you might as well spend the extra $100 and buy a modem. You'll get that cost back in under 12 months.

Expert

Re: Data usage


@Network404 wrote:

@darkangelic wrote:

@kahnfewzd wrote:
I have given up on accurate data collection. Only way to know is to have an app on every device that tracks up/down data. I had a router that would so what mac addresses did and what app used what. I wish I had a router that did that, but now I am using comcast modem router.

You do know that you can set the Comcast gateway to Bridge Mode and use your own router? 


I see no valid reason to put the Xfinity gateway into bridge mode. If you are going to purchase your own router you might as well spend the extra $100 and buy a modem. You'll get that cost back in under 12 months.


First of all, I'm addressing the issue that was brought up.

Second of all, just because you don't see a valid reason doesn't mean they're not there.

 

For example, if you're on a Gigabit plan with voice,  there isn't a retail gigabit eMTA modem available. You either have to get two modems - one for gigabit and one for voice -  which might not be feasible for some users, or you bridge your gateway to your own personal router. Even the internet only DOCSIS 3.1 modems will set you back around $150 at the cheapest, not exactly affordable for many people.

 

Mind you, I have as active modems a gigabit SB8200 connected to an Apple Gen 6 Airport Extreme  and a voice only TM722G, and before that, a leased CGM4140COM bridged to an ASUS RT-AC88U router. 

 


The Experts are regular customers who volunteer their time helping other customers on the Forums and have been recognized by the community. For more information on the Expert Program, please click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Frequent Visitor

Sudden increase in data usage?

Since January, my average data usage has been around 400-500gb per month. Yesterday, I got a notification stating that I had used 90% of my allowance - 900gb in 18 days. I have had no changes in devices or usage habits. What could be going on here? I've downloaded glasswire to monitor going forward, but does anyone have any suggestions on how to pinpoint exactly what's going on?
Contributor

Re: Sudden increase in data usage?

I have filed a complaint with consumer protection agency of state attorney general over the same issue.  I have no resolution to date.  Comcast says trust us, I say, verify.  I have Glasswire running on a lot of the things that connect and so far, there is no big user that I can identify.

Expert

Re: Sudden increase in data usage?


@Missnic wrote:
Since January, my average data usage has been around 400-500gb per month. Yesterday, I got a notification stating that I had used 90% of my allowance - 900gb in 18 days. I have had no changes in devices or usage habits. What could be going on here? I've downloaded glasswire to monitor going forward, but does anyone have any suggestions on how to pinpoint exactly what's going on?

only 'internet' access is counted toward the usage for in-home data. this includes all the use by set top boxes (does not go through the modem) and through your internet modem/gateway. the Apps on X1 that user your internet that count toward CAP are labelled internet. using a smart device and watching TVgo channels in the home count also. all streaming of linear channels, on-demand channels, recordings in home do not count toward your CAP. 



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Sudden increase in data usage?

I should mention that the only Xfinity service I have is internet, and I own my modem so I can't use the monitoring app. I have had no changes in usage, yet somehow I've tripled my usage (or so they're saying)
Expert

Re: Sudden increase in data usage?


@Missnic wrote:
I should mention that the only Xfinity service I have is internet, and I own my modem so I can't use the monitoring app. I have had no changes in usage, yet somehow I've tripled my usage (or so they're saying)

see if one of your devices can download the fing app. it will tell you every device connected to your router. what router do you have? some like my netgear has the ability to turn off access to all the devices on the router and then you can turn on one by one to be sure you know what is authorized.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Sudden increase in data usage?

I downloaded Fing, and everything connected matches what my router is saying is connected. Nothing that shouldn't be there. It's a Belkin router, apparently without the ability to monitor individual device usage.

Contributor

Re: Sudden increase in data usage?

There is an Asus monitor mentioned a few times on this forum that can track individual devices.  Many devices have their own tracking so you should be able to find some info there (with some leg work).  Some devices like phones default to only showing you the cellular data usage but have an option to show wi-fi.  Taking some devices offline for a while (or just turning off wi-fi on phones) would be a brute force kind of way to narrow it down if nothing else works.

 

Watch out for things like video streaming boxes.  On some of them, if you don't explicitly stop the current stream, they can play on forever with no one watching and the TV off.  Also there are stories of cloud drives, backup services, crypto wallets etc. suddenly becoming buggy and uploading all the time. 

 

It amazes me that so many routers have such limited tracking.  My own router doesn't track by device and matches Comcast most of the time, but once in a while it seems to add an uninitialized variable to its count so it looks like we suddenly used a hundred terabytes in a day - though the Comcast counter remains low/typical.  It seems like such a simple task but I guess good traffic monitoring hasn't been a big selling point for home routers.

Frequent Visitor

Re: Sudden increase in data usage?

Comcasts meter now says that I've used 111gb over the past 2 days. Individual PC monitors show about 40gb. Nothing else has been connected. For reference, my April usage was 253gb for the entire month, May and June were each 400gb. Any additional suggestions welcome!! Comcast has been zero help in figuring this out.
New Poster

Re: I just hit the 300GB limit without doing much

I live alone and am away from home at my job most of the time and I have been going over my data limit the past few months-- usually reach my limit by day 12 of the monthly billing cycle. I thought maybe one of my neighbors was stealing my internet. So I did a test-- before I left for work I checked my data usage, then I unplugged everything from my modem. 12 hours later when I returned home I plugged everything back in and checked my usage on the Data Usage Moniter and it said I had used 70GB of data while I was gone at work. I called Comcast to complain about paying these overage fees and they said the Data Usage Monitor may not show what you have used for 24hrs. So there is no way to actually track your usage, I guess.

 

I don't watch cable TV at all. I stream TV shows and movies with a Roku stick about three hours per day. I don't stream on any mobile devices at home or away from home. It's hard to believe that I am part of the 1% of "super-users" that goes over the terabyte cap.

Contributor

Re: I just hit the 300GB limit without doing much

You can still use their meter, but you have to meter over periods greater than 24 hours.  For example, turn everything off for a day or two - and then check the meter.  After leaving everything off for a couple of additional days, check it again.  If it's still going up, then something strange is going on.  If not, then at least you know it was you using the data.

New Poster

Re: Internet data usage surge

Download the XFI app by xfinity. You will be able to see who else is using your home WiFi. You will be able to blick, remove and pause anyone riding in your service free. Good app. I found out there were 19 people outside my home using my WiFi and they didn't have my password..
New Poster

Re: Data usage

Switch routers, change password and download the XFI app by xfinuty. You might find out there are many people outside your home using your WiFi. By using this app it will let you know about the other devices but not who the people are. You will be able to remove, block, pause any device temp or perm
New Poster

Re: Cap Hit - Router Shows 300 Gig

But you'll be able to block any unwanted users, pause any device
Expert

Re: Cap Hit - Router Shows 300 Gig


@Cindyfh1955 wrote:
But you'll be able to block any unwanted users, pause any device

It looks like you have sent more than one reply because of what looks like limited space.

In the future just click on that triangle full of dots in the lower right corner of this reply box. Drag the corner towards 4 oclock with mouse to enlarge the box (more than once if needed).

 

We are currently dealing with a forum program "bug". This will solve the problem until fixed.  Smiley Wink

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: data usage

What I don't like is the arbitrary time period of a calendar month to measure data usage. Not only are some months shorter than others, but if I am at 500GB one month and then go over 1TB the next month (when the kids are home and not in school), there is only the days on the calendar to go by. If they used an average of the last 3 months, or over the year, I would never go over. But because I happened to use a lot of data in a given 31 day time span, I am penalized. Even though I didn't go over in the 11 months previously. It's not like I get a credit to my account for not using all of the data I am allowed to use. Who do we go to to get this ridiculous policy changed? The FCC? Attorney General of the state? It is obvious from the number of posts in this thread that this is an issue of major concern among Comcast customers. I don't understand why there is no response?

New Poster

Re: data usage

If I am under the 1TB limit for a given month, I should get a $10 credit for each 50GB I am under. The deal they are offering is completely one sided. Otherwise, charging $10 for each 50GB going over is unfair.

 

If Comcast were truly concerned about the the amount of data being used, they would want to incentivise using less data, not just penalize for using more.