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Terabyte Internet Data Usage

Silver Problem Solver

Re: Terabyte Internet Data Usage


@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

  


@Rustyben wrote:

@mefs wrote:

This is a great lead, but my account page says data is not available--all the way back to Feb 2017!

 

I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).

 

If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?


if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc


Thanks for the link.  I'm not using a Comcast modem, so all I can see is the total amount of data used for my one modem and nothing more.  But on my router I can see statistics for all the devices on the network (and I can see that there are no devices on the network that I don't recognize).  According to my router statistics, the data usage for today is about 3G - which is probably about right because everyone has been outside enjoying the day.  


did you follow that link? has nothing to do with who owns the modem. Each X1 set top box with a DOCSIS modem as well as the data modem will be listed in the detail link of usage. you can tell that way if the usage is from the data modem or the x1 equipment modems in the set top boxes.


Yes, I did.  There is 1073Gb from my modem and less than 1Gb from the set top box.  According to the Comcast meter I'm using 30Gb - 70Gb per day.  I had a chat earlier today with a Stream app specialist who confirmed that the Stream app does not count toward the cap when used on the Roku box, iPad, or iPhone.  


Have you been using the Netflix app?

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Expert

Re: Are automatic overage charges LEGAL?


@hankiepoo wrote:

I would think now, with the internet as advanced as it is, we should be able to get at leat the 500gb per month - I move files from my home to my daughters home - I package software for teaching - some of the files are well over 5 gig each - it doesn't take long.  Now, I find that Comcast is limiting my bw to 50k/sec - this is rediculous.


could you go to http://speedtest.xfinity.com/ run the test from a wired desk/laptop and then reply with the 'share your results' web page link?



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Expert

Re: Terabyte Internet Data Usage


@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

  


@Rustyben wrote:

@mefs wrote:

This is a great lead, but my account page says data is not available--all the way back to Feb 2017!

 

I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).

 

If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?


if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc


Thanks for the link.  I'm not using a Comcast modem, so all I can see is the total amount of data used for my one modem and nothing more.  But on my router I can see statistics for all the devices on the network (and I can see that there are no devices on the network that I don't recognize).  According to my router statistics, the data usage for today is about 3G - which is probably about right because everyone has been outside enjoying the day.  


did you follow that link? has nothing to do with who owns the modem. Each X1 set top box with a DOCSIS modem as well as the data modem will be listed in the detail link of usage. you can tell that way if the usage is from the data modem or the x1 equipment modems in the set top boxes.


Yes, I did.  There is 1073Gb from my modem and less than 1Gb from the set top box.  According to the Comcast meter I'm using 30Gb - 70Gb per day.  I had a chat earlier today with a Stream app specialist who confirmed that the Stream app does not count toward the cap when used on the Roku box, iPad, or iPhone.  


easy test is to turn off wifi for a day noting usage on the modem in mornings while on then while off. This will isolate the usage to wireless or wired as to heavy user. If you have a roku device alternatively power it down for a day and see if your usage goes to 'normal' (some issues with autorunning HD screen savers). My 2 Chromecast have screen savers and are on 24/7 but not selected on the two TVs and my monthly usage is around 200-250 GB with lots of streaming.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Data overage

We had a visitor for a few days that completely used our monthly data up. We are never even close. Is there any type of policy that allows you to go over and not be charged extra? 

Thanks for any help and perhaps a link or URL to where I can view the policy? 

Frequent Visitor

Re: Terabyte Internet Data Usage


@Rustyben wrote:

@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

  


@Rustyben wrote:

@mefs wrote:

This is a great lead, but my account page says data is not available--all the way back to Feb 2017!

 

I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).

 

If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?


if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc


Thanks for the link.  I'm not using a Comcast modem, so all I can see is the total amount of data used for my one modem and nothing more.  But on my router I can see statistics for all the devices on the network (and I can see that there are no devices on the network that I don't recognize).  According to my router statistics, the data usage for today is about 3G - which is probably about right because everyone has been outside enjoying the day.  


did you follow that link? has nothing to do with who owns the modem. Each X1 set top box with a DOCSIS modem as well as the data modem will be listed in the detail link of usage. you can tell that way if the usage is from the data modem or the x1 equipment modems in the set top boxes.


Yes, I did.  There is 1073Gb from my modem and less than 1Gb from the set top box.  According to the Comcast meter I'm using 30Gb - 70Gb per day.  I had a chat earlier today with a Stream app specialist who confirmed that the Stream app does not count toward the cap when used on the Roku box, iPad, or iPhone.  


easy test is to turn off wifi for a day noting usage on the modem in mornings while on then while off. This will isolate the usage to wireless or wired as to heavy user. If you have a roku device alternatively power it down for a day and see if your usage goes to 'normal' (some issues with autorunning HD screen savers). My 2 Chromecast have screen savers and are on 24/7 but not selected on the two TVs and my monthly usage is around 200-250 GB with lots of streaming.


OK, thanks.  I'll take the roku device and the chromecast device offline and see if that makes a difference.  To address the other question that was raised - yes, we do stream Neflix although I've read that Netflix only uses around .7Gb per hour of streaming (when on standard mode).  I'll turn off the router completely when we have a day that use of the internet will be low (i.e. people will be out most of the day).  

Expert

Re: Terabyte Internet Data Usage


@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

  


@Rustyben wrote:

@mefs wrote:

This is a great lead, but my account page says data is not available--all the way back to Feb 2017!

 

I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).

 

If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?


if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc


Thanks for the link.  I'm not using a Comcast modem, so all I can see is the total amount of data used for my one modem and nothing more.  But on my router I can see statistics for all the devices on the network (and I can see that there are no devices on the network that I don't recognize).  According to my router statistics, the data usage for today is about 3G - which is probably about right because everyone has been outside enjoying the day.  


did you follow that link? has nothing to do with who owns the modem. Each X1 set top box with a DOCSIS modem as well as the data modem will be listed in the detail link of usage. you can tell that way if the usage is from the data modem or the x1 equipment modems in the set top boxes.


Yes, I did.  There is 1073Gb from my modem and less than 1Gb from the set top box.  According to the Comcast meter I'm using 30Gb - 70Gb per day.  I had a chat earlier today with a Stream app specialist who confirmed that the Stream app does not count toward the cap when used on the Roku box, iPad, or iPhone.  


easy test is to turn off wifi for a day noting usage on the modem in mornings while on then while off. This will isolate the usage to wireless or wired as to heavy user. If you have a roku device alternatively power it down for a day and see if your usage goes to 'normal' (some issues with autorunning HD screen savers). My 2 Chromecast have screen savers and are on 24/7 but not selected on the two TVs and my monthly usage is around 200-250 GB with lots of streaming.


OK, thanks.  I'll take the roku device and the chromecast device offline and see if that makes a difference.  To address the other question that was raised - yes, we do stream Neflix although I've read that Netflix only uses around .7Gb per hour of streaming (when on standard mode).  I'll turn off the router completely when we have a day that use of the internet will be low (i.e. people will be out most of the day).  


wow! good comment. wonder if an Official Employee can let us know if Netflix is supplied as an Mpeg2 or an Mpeg4 stream. movie in Mpeg2 might be 5 GB whereas same movie in superior Mpeg4 stream would only be 1 GB for a savings of 80% of bytes.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Silver Problem Solver

Re: Data overage


@Trex6977 wrote:

We had a visitor for a few days that completely used our monthly data up. We are never even close. Is there any type of policy that allows you to go over and not be charged extra? 

Thanks for any help and perhaps a link or URL to where I can view the policy? 


https://dataplan.xfinity.com/faq/

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Terabyte Internet Data Usage


@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

  


@Rustyben wrote:

@mefs wrote:

This is a great lead, but my account page says data is not available--all the way back to Feb 2017!

 

I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).

 

If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?


if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc


Thanks for the link.  I'm not using a Comcast modem, so all I can see is the total amount of data used for my one modem and nothing more.  But on my router I can see statistics for all the devices on the network (and I can see that there are no devices on the network that I don't recognize).  According to my router statistics, the data usage for today is about 3G - which is probably about right because everyone has been outside enjoying the day.  


did you follow that link? has nothing to do with who owns the modem. Each X1 set top box with a DOCSIS modem as well as the data modem will be listed in the detail link of usage. you can tell that way if the usage is from the data modem or the x1 equipment modems in the set top boxes.


Yes, I did.  There is 1073Gb from my modem and less than 1Gb from the set top box.  According to the Comcast meter I'm using 30Gb - 70Gb per day.  I had a chat earlier today with a Stream app specialist who confirmed that the Stream app does not count toward the cap when used on the Roku box, iPad, or iPhone.  


easy test is to turn off wifi for a day noting usage on the modem in mornings while on then while off. This will isolate the usage to wireless or wired as to heavy user. If you have a roku device alternatively power it down for a day and see if your usage goes to 'normal' (some issues with autorunning HD screen savers). My 2 Chromecast have screen savers and are on 24/7 but not selected on the two TVs and my monthly usage is around 200-250 GB with lots of streaming.


OK, thanks.  I'll take the roku device and the chromecast device offline and see if that makes a difference.  To address the other question that was raised - yes, we do stream Neflix although I've read that Netflix only uses around .7Gb per hour of streaming (when on standard mode).  I'll turn off the router completely when we have a day that use of the internet will be low (i.e. people will be out most of the day).  


Results of the experiment so far - not much change.  With the roku and chromecast devices both offline and not much streaming activity (everyone enjoying the outdoors on Memorial day), Comcast showing that we used 23Gb.  That said, their website says the meter is sometimes delayed by 24 hours so we'll see if the change is reflected.  Both devices are still offline.  

Frequent Visitor

Re: Terabyte Internet Data Usage


@s_graham wrote:

@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

  


@Rustyben wrote:

@mefs wrote:

This is a great lead, but my account page says data is not available--all the way back to Feb 2017!

 

I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).

 

If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?


if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc


Thanks for the link.  I'm not using a Comcast modem, so all I can see is the total amount of data used for my one modem and nothing more.  But on my router I can see statistics for all the devices on the network (and I can see that there are no devices on the network that I don't recognize).  According to my router statistics, the data usage for today is about 3G - which is probably about right because everyone has been outside enjoying the day.  


did you follow that link? has nothing to do with who owns the modem. Each X1 set top box with a DOCSIS modem as well as the data modem will be listed in the detail link of usage. you can tell that way if the usage is from the data modem or the x1 equipment modems in the set top boxes.


Yes, I did.  There is 1073Gb from my modem and less than 1Gb from the set top box.  According to the Comcast meter I'm using 30Gb - 70Gb per day.  I had a chat earlier today with a Stream app specialist who confirmed that the Stream app does not count toward the cap when used on the Roku box, iPad, or iPhone.  


easy test is to turn off wifi for a day noting usage on the modem in mornings while on then while off. This will isolate the usage to wireless or wired as to heavy user. If you have a roku device alternatively power it down for a day and see if your usage goes to 'normal' (some issues with autorunning HD screen savers). My 2 Chromecast have screen savers and are on 24/7 but not selected on the two TVs and my monthly usage is around 200-250 GB with lots of streaming.


OK, thanks.  I'll take the roku device and the chromecast device offline and see if that makes a difference.  To address the other question that was raised - yes, we do stream Neflix although I've read that Netflix only uses around .7Gb per hour of streaming (when on standard mode).  I'll turn off the router completely when we have a day that use of the internet will be low (i.e. people will be out most of the day).  


Results of the experiment so far - not much change.  With the roku and chromecast devices both offline and not much streaming activity (everyone enjoying the outdoors on Memorial day), Comcast showing that we used 23Gb.  That said, their website says the meter is sometimes delayed by 24 hours so we'll see if the change is reflected.  Both devices are still offline.  


I decided to change the access password as well - to see if it made a difference.  The result - the next day we'd used 21Gb of data.  So the trend continues and it looks like this month we'll be around 140Gb above the usage cap.  Since this is the first time going over the cap we'll be granted one of our two available reprieves.  But otherwise this would have cost $30.     

Expert

Re: Terabyte Internet Data Usage


@s_graham wrote:

@s_graham wrote:

@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

@Rustyben wrote:

@s_graham wrote:

  


@Rustyben wrote:

@mefs wrote:

This is a great lead, but my account page says data is not available--all the way back to Feb 2017!

 

I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).

 

If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?


if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc


Thanks for the link.  I'm not using a Comcast modem, so all I can see is the total amount of data used for my one modem and nothing more.  But on my router I can see statistics for all the devices on the network (and I can see that there are no devices on the network that I don't recognize).  According to my router statistics, the data usage for today is about 3G - which is probably about right because everyone has been outside enjoying the day.  


did you follow that link? has nothing to do with who owns the modem. Each X1 set top box with a DOCSIS modem as well as the data modem will be listed in the detail link of usage. you can tell that way if the usage is from the data modem or the x1 equipment modems in the set top boxes.


Yes, I did.  There is 1073Gb from my modem and less than 1Gb from the set top box.  According to the Comcast meter I'm using 30Gb - 70Gb per day.  I had a chat earlier today with a Stream app specialist who confirmed that the Stream app does not count toward the cap when used on the Roku box, iPad, or iPhone.  


easy test is to turn off wifi for a day noting usage on the modem in mornings while on then while off. This will isolate the usage to wireless or wired as to heavy user. If you have a roku device alternatively power it down for a day and see if your usage goes to 'normal' (some issues with autorunning HD screen savers). My 2 Chromecast have screen savers and are on 24/7 but not selected on the two TVs and my monthly usage is around 200-250 GB with lots of streaming.


OK, thanks.  I'll take the roku device and the chromecast device offline and see if that makes a difference.  To address the other question that was raised - yes, we do stream Neflix although I've read that Netflix only uses around .7Gb per hour of streaming (when on standard mode).  I'll turn off the router completely when we have a day that use of the internet will be low (i.e. people will be out most of the day).  


Results of the experiment so far - not much change.  With the roku and chromecast devices both offline and not much streaming activity (everyone enjoying the outdoors on Memorial day), Comcast showing that we used 23Gb.  That said, their website says the meter is sometimes delayed by 24 hours so we'll see if the change is reflected.  Both devices are still offline.  


I decided to change the access password as well - to see if it made a difference.  The result - the next day we'd used 21Gb of data.  So the trend continues and it looks like this month we'll be around 140Gb above the usage cap.  Since this is the first time going over the cap we'll be granted one of our two available reprieves.  But otherwise this would have cost $30.     


post back when you add back your 'dongles' to see if that is the source (HD screen savers). Thanks for the update.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: Terabyte Internet Data Usage

Comcast is exploiting us for money, obviously. 

Case and point: Look at their own 'Tools' that tell you how much Data you might end up using. Switch the "HD Streaming" to 24 hours a day, and it's already over 1TB (the Data Cap).

 

Now imagine your a family. You've got yourself, husband/wife (or not), and kids. So going with a basic 'family' setup here... that's 3 total people; Mom/Dad/Youngling. So now that's potentially 3 different HD Shows/Movies being Streaming at once. Because, in what world do they all watch the same things?! Right?? haha. So that's roughly 3.6 TB of data a month if they watch shows 24 hours a day; which wouldn't exactly be unheard of... and that's ONLY if they watched Streaming shows all day. 

 

How about that new Video Game that your Youngling just got online, so you didn't have to drive them to the store? It's, on average, 60GB! Some of them are even over 100GB! That's TEN (10%) PERCENT of your Monthly Data Cap!! 

There is no way that Comcast didn't realize how much Data things are these days. If they really were only 1% of people then we wouldn't see so many complaints from people hitting it month after month because they have a FAMILY. This new Data Cap singled out and exploits all families. We end up paying the price for what? Comcast's GREED. We're not hurting ANYONE. That's why we used to have Unlimited Data until Comcast imposed this Data Cap on our family. We're just trying to enjoy the Technology this Nation has to offer us and we're being PUNISHED for it. 

Which brings me to another point. If I was paying $70 for my Internet plan BEFORE this Data Cap when into please; meaning it was unlimited. I was paying $70 for Unlimited Data. But, now they're saying "Unlimited Data is worth $50". Fact. They're stating that now, by charging us a fee of $50 for Unlimited Data. This mean, I should have -$50 to my Plan because I'm NO LONGER getting Unlimited Data! Where's that logic? I should be paying $20 for 1TB Data Cap now. 

 

Comcast. Greed is Comtastic. 

New Poster

Re: Terabyte Internet Data Usage


@Strikes12 wrote:

Comcast is exploiting us for money, obviously. 

Case and point: Look at their own 'Tools' that tell you how much Data you might end up using. Switch the "HD Streaming" to 24 hours a day, and it's already over 1TB (the Data Cap).

 

Now imagine your a family. You've got yourself, husband/wife (or not), and kids. So going with a basic 'family' setup here... that's 3 total people; Mom/Dad/Youngling. So now that's potentially 3 different HD Shows/Movies being Streaming at once. Because, in what world do they all watch the same things?! Right?? haha. So that's roughly 3.6 TB of data a month if they watch shows 24 hours a day; which wouldn't exactly be unheard of... and that's ONLY if they watched Streaming shows all day. 

 

How about that new Video Game that your Youngling just got online, so you didn't have to drive them to the store? It's, on average, 60GB! Some of them are even over 100GB! That's TEN (10%) PERCENT of your Monthly Data Cap!! 

There is no way that Comcast didn't realize how much Data things are these days. If they really were only 1% of people then we wouldn't see so many complaints from people hitting it month after month because they have a FAMILY. This new Data Cap singled out and exploits all families. We end up paying the price for what? Comcast's GREED. We're not hurting ANYONE. That's why we used to have Unlimited Data until Comcast imposed this Data Cap on our family. We're just trying to enjoy the Technology this Nation has to offer us and we're being PUNISHED for it. 

Which brings me to another point. If I was paying $70 for my Internet plan BEFORE this Data Cap when into please; meaning it was unlimited. I was paying $70 for Unlimited Data. But, now they're saying "Unlimited Data is worth $50". Fact. They're stating that now, by charging us a fee of $50 for Unlimited Data. This mean, I should have -$50 to my Plan because I'm NO LONGER getting Unlimited Data! Where's that logic? I should be paying $20 for 1TB Data Cap now. 

 

Comcast. Greed is Comtastic. 


Notice that the 2 yr "contract" you agree to only talks about MONEY YOU OWE THEM. It does not give any information about the X1 Premier Triple Play's data use means of tracking, etc IE. the SERVICE they contract to provide you, the customer. Searching forums and on the net for what constitutes data use, and I find only vague descriptions. Why is my modem charged 99% of my use, but my devices very little. How did I go from 150Gb/mo to 611Gb/mo without using any device any differently than when I had the Double Play. When is data being counted against my Tera cap that was not being counted before X1. Why is the rate of data charge exploded when 99% of us will see no change, according to Comcast's own hype. Because unlimited will add $50/mo--$600/yr to your locked in contract. 

Expert

Re: Terabyte Internet Data Usage


@Strikes12 wrote:

Comcast is exploiting us for money, obviously. 

Case and point: Look at their own 'Tools' that tell you how much Data you might end up using. Switch the "HD Streaming" to 24 hours a day, and it's already over 1TB (the Data Cap).

 

Now imagine your a family. You've got yourself, husband/wife (or not), and kids. So going with a basic 'family' setup here... that's 3 total people; Mom/Dad/Youngling. So now that's potentially 3 different HD Shows/Movies being Streaming at once. Because, in what world do they all watch the same things?! Right?? haha. So that's roughly 3.6 TB of data a month if they watch shows 24 hours a day; which wouldn't exactly be unheard of... and that's ONLY if they watched Streaming shows all day. 

 

How about that new Video Game that your Youngling just got online, so you didn't have to drive them to the store? It's, on average, 60GB! Some of them are even over 100GB! That's TEN (10%) PERCENT of your Monthly Data Cap!! 

There is no way that Comcast didn't realize how much Data things are these days. If they really were only 1% of people then we wouldn't see so many complaints from people hitting it month after month because they have a FAMILY. This new Data Cap singled out and exploits all families. We end up paying the price for what? Comcast's GREED. We're not hurting ANYONE. That's why we used to have Unlimited Data until Comcast imposed this Data Cap on our family. We're just trying to enjoy the Technology this Nation has to offer us and we're being PUNISHED for it. 

Which brings me to another point. If I was paying $70 for my Internet plan BEFORE this Data Cap when into please; meaning it was unlimited. I was paying $70 for Unlimited Data. But, now they're saying "Unlimited Data is worth $50". Fact. They're stating that now, by charging us a fee of $50 for Unlimited Data. This mean, I should have -$50 to my Plan because I'm NO LONGER getting Unlimited Data! Where's that logic? I should be paying $20 for 1TB Data Cap now. 

 

Comcast. Greed is Comtastic. 


Hi, I'm a customer, just like you. HD streaming in your home while connected to your gateway modem and watching linear channels or in-home on-demand or recorded assets from DVR do not count at all toward your cap. you can stream those 24/7 and get no count of data toward the cap. If you want to watch netflix or hulu etc those bytes do count. Not sure how you think downloading 100GB game should not be counted, it is your data to use or not. 

 

Comcast had most of us on 300 GB cap for years and upped it to 1000 GB (1 T and it was most welcome and appreciated. in other threads on the board some roku dongles were running an HD screensaver 24/7 downloading images no one was watching. Easy to turn off but took some work to find out what was using the data. 



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Re: Terabyte Internet Data Usage


@Rustyben wrote:

@Strikes12 wrote:

Comcast is exploiting us for money, obviously. 

Case and point: Look at their own 'Tools' that tell you how much Data you might end up using. Switch the "HD Streaming" to 24 hours a day, and it's already over 1TB (the Data Cap).

 

Now imagine your a family. You've got yourself, husband/wife (or not), and kids. So going with a basic 'family' setup here... that's 3 total people; Mom/Dad/Youngling. So now that's potentially 3 different HD Shows/Movies being Streaming at once. Because, in what world do they all watch the same things?! Right?? haha. So that's roughly 3.6 TB of data a month if they watch shows 24 hours a day; which wouldn't exactly be unheard of... and that's ONLY if they watched Streaming shows all day. 

 

How about that new Video Game that your Youngling just got online, so you didn't have to drive them to the store? It's, on average, 60GB! Some of them are even over 100GB! That's TEN (10%) PERCENT of your Monthly Data Cap!! 

There is no way that Comcast didn't realize how much Data things are these days. If they really were only 1% of people then we wouldn't see so many complaints from people hitting it month after month because they have a FAMILY. This new Data Cap singled out and exploits all families. We end up paying the price for what? Comcast's GREED. We're not hurting ANYONE. That's why we used to have Unlimited Data until Comcast imposed this Data Cap on our family. We're just trying to enjoy the Technology this Nation has to offer us and we're being PUNISHED for it. 

Which brings me to another point. If I was paying $70 for my Internet plan BEFORE this Data Cap when into please; meaning it was unlimited. I was paying $70 for Unlimited Data. But, now they're saying "Unlimited Data is worth $50". Fact. They're stating that now, by charging us a fee of $50 for Unlimited Data. This mean, I should have -$50 to my Plan because I'm NO LONGER getting Unlimited Data! Where's that logic? I should be paying $20 for 1TB Data Cap now. 

 

Comcast. Greed is Comtastic. 


Hi, I'm a customer, just like you. HD streaming in your home while connected to your gateway modem and watching linear channels or in-home on-demand or recorded assets from DVR do not count at all toward your cap. you can stream those 24/7 and get no count of data toward the cap. If you want to watch netflix or hulu etc those bytes do count. Not sure how you think downloading 100GB game should not be counted, it is your data to use or not. 

 

Comcast had most of us on 300 GB cap for years and upped it to 1000 GB (1 T and it was most welcome and appreciated. in other threads on the board some roku dongles were running an HD screensaver 24/7 downloading images no one was watching. Easy to turn off but took some work to find out what was using the data. 


I do appreciate the reply. Also, please don't read into my text; there's no aggression, just a bit of frustration, and I appreciate the discussion as a very long time Comcast Customer.


1) I only have Comcast Internet. Always have. I don't have a TV Service; don't want, don't need it. Obviously Comcast realizes there's a lot of us out there that are this way. So, to recoup lost revenue on TV Services they're hitting us at the Internet side; with these Unwarranted Data Caps that have no actual function than to charge us more money. There's no DATA SHORTAGE, sir. Never in my life as the "Internet run out of data" or became so 'Bogged down' from users that it slowed to a crawl. 

2) "you can stream those 24/7 and get no count of data toward the cap." --- Right, because it's NOT Internet Data; it's TV Services. Please don't try and confuse the two or compare them together; it's like Apples to Bananas, sir. Can't do it.

3) Saying that you "Appreciate" Comcast upping the Data Cap doesn't make it right, or even better. 300 GB is an obscenely small amount of data. 1 TB is just as small. This isn't a mobile market; it's a home environment. I'm sure you'd be even more "Welcoming and Appreciative" if Comcast reverted back to their Unlimited Data as they have for years and years ago (you can't deny that). 

4) An "HD Screensaver" isn't going to chew through 1 TB of Data; or even 1 GB of data. Let's not be stupid here; anyone with a lick of Tech Experience knows how big an HD Picture is... and that's not even going to make a dent. I don't believe this excuse for a second and call 'BS', 100%. 
5) I never said "100 GB shouldn't be counted toward my Data". I said that Comcast is obviously looking the other way, because they should know (as we all do) that 'Games' are rather large. I was stating a fact that there are games on the market right now that would take up 10% of someone's Data Cap in just a matter of minutes when downloaded. Factor in a family that has 2 kids; now that's 20% of the Data Cap because they both bought the game. Come'on - Let's use those brains of ours... it's not right, and it's not even anywhere close to a reasonable Data Cap level to label people "Extreme Abusers" for using 1TB of data. There's 4 other families, that I personally know, that have hit 2-3 TB overages because they have a large family. So even in that small of a localized testing poll... that's way more than 1% of users. To this day, Comcast has never been able to prove/back up their statements/research. Just do a quick poll on this website, alone, for how many go over and it's way more than 1%. Comcast needs to be REASONABLE. If the Data Cap was more along the lines of 5+ TB, then sure... that's more acceptable. 
6) This is the year 2017. Comcast is moving us backward; not forward. As a Shareholder of this Company, this current outlook is grotesque. I'd find it hard to believe that Comcast Business Executives don't realize they're targeting American Families with this.  

7) Let's not even get started on how well Comcast is doing. They aren't exactly hurting. http://cmcsa.com/releasedetail.cfm?ReleaseID=1023210

Expert

Re: Terabyte Internet Data Usage

<snip>

the extra to go to unlimited for the large family without cable TV service would seem to be a small price to pay. 

 



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Re: Terabyte Internet Data Usage


@Rustyben wrote:

<snip>

the extra to go to unlimited for the large family without cable TV service would seem to be a small price to pay. 

 


You're forgetting the fact that we -had- Unlimited Data; very conveniently... forgetting that fact might I add. All of us, at one point. 

So I'm sure you can understand that as a customer that *HAD* Unlimited Data, and had that taken away, and am now being forced to pay a premium fee of $50 to get it *BACK*...seems a little shady. Couldn't you agree with that? If you had something for years, say your door to your house... and then your bank comes up and takes it away, overnight; they then approach you and say; if you want your door back, it'll be an extra $50/mo on your mortgage... you'd be rather upset. So no, the $50 doesn't make me scream, "I can't believe I'm saving all this money by being extorted an extra $50/mo for something I already had." - But I love the phrasing you replied with. This certainly is a "price to pay". It sounds like I'm being extorted by a Mobster so my store doesn't get burned down.

Which my question still goes unanswered. If Comcast is now identifying that "Unlimited Data = $50" then why isn't my "Internet Plan" $50 less than what it was, when I *had* Unlimited Internet? Can anyone there at Comcast answer that concern? 

I haven't even mentioned how Comcast's Data is no longer equal because everyone's paying a different amount of money per byte because of the plan they're on. All the plans all have 1 TB Data Caps... so even if I pay for a higher plan of service, I still get the same amount of Data of someone paying less. Tell me how that's fair? Figuratively, you're paying $40/mo for 1TB and I'm paying $60 for 1TB. Now the data isn't equal anymore, and it's a direct violation of the current Net Neutrality Laws; which is very concerning as a Share Holder.  

P.S. -- $50/mo is *not* a small price. $10 is a small price. $50 is an ~85% increase in my current Internet Bill. So please; explain how that's small? 

Silver Problem Solver

Re: Terabyte Internet Data Usage


@Strikes12 wrote:

@Rustyben wrote:

<snip>

the extra to go to unlimited for the large family without cable TV service would seem to be a small price to pay. 

 


You're forgetting the fact that we -had- Unlimited Data; very conveniently... forgetting that fact might I add. All of us, at one point. 

So I'm sure you can understand that as a customer that *HAD* Unlimited Data, and had that taken away, and am now being forced to pay a premium fee of $50 to get it *BACK*...seems a little shady. Couldn't you agree with that? If you had something for years, say your door to your house... and then your bank comes up and takes it away, overnight; they then approach you and say; if you want your door back, it'll be an extra $50/mo on your mortgage... you'd be rather upset. So no, the $50 doesn't make me scream, "I can't believe I'm saving all this money by being extorted an extra $50/mo for something I already had." - But I love the phrasing you replied with. This certainly is a "price to pay". It sounds like I'm being extorted by a Mobster so my store doesn't get burned down.

Which my question still goes unanswered. If Comcast is now identifying that "Unlimited Data = $50" then why isn't my "Internet Plan" $50 less than what it was, when I *had* Unlimited Internet? Can anyone there at Comcast answer that concern? 

I haven't even mentioned how Comcast's Data is no longer equal because everyone's paying a different amount of money per byte because of the plan they're on. All the plans all have 1 TB Data Caps... so even if I pay for a higher plan of service, I still get the same amount of Data of someone paying less. Tell me how that's fair? Figuratively, you're paying $40/mo for 1TB and I'm paying $60 for 1TB. Now the data isn't equal anymore, and it's a direct violation of the current Net Neutrality Laws; which is very concerning as a Share Holder.  

P.S. -- $50/mo is *not* a small price. $10 is a small price. $50 is an ~85% increase in my current Internet Bill. So please; explain how that's small? 


I'm not sure we had "unlimited data" before they set the 1TB cap.  How did you determine this?

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Re: Terabyte Internet Data Usage


@RobertWy wrote:

@Strikes12 wrote:

@Rustyben wrote:

<snip>

the extra to go to unlimited for the large family without cable TV service would seem to be a small price to pay. 

 


You're forgetting the fact that we -had- Unlimited Data; very conveniently... forgetting that fact might I add. All of us, at one point. 

So I'm sure you can understand that as a customer that *HAD* Unlimited Data, and had that taken away, and am now being forced to pay a premium fee of $50 to get it *BACK*...seems a little shady. Couldn't you agree with that? If you had something for years, say your door to your house... and then your bank comes up and takes it away, overnight; they then approach you and say; if you want your door back, it'll be an extra $50/mo on your mortgage... you'd be rather upset. So no, the $50 doesn't make me scream, "I can't believe I'm saving all this money by being extorted an extra $50/mo for something I already had." - But I love the phrasing you replied with. This certainly is a "price to pay". It sounds like I'm being extorted by a Mobster so my store doesn't get burned down.

Which my question still goes unanswered. If Comcast is now identifying that "Unlimited Data = $50" then why isn't my "Internet Plan" $50 less than what it was, when I *had* Unlimited Internet? Can anyone there at Comcast answer that concern? 

I haven't even mentioned how Comcast's Data is no longer equal because everyone's paying a different amount of money per byte because of the plan they're on. All the plans all have 1 TB Data Caps... so even if I pay for a higher plan of service, I still get the same amount of Data of someone paying less. Tell me how that's fair? Figuratively, you're paying $40/mo for 1TB and I'm paying $60 for 1TB. Now the data isn't equal anymore, and it's a direct violation of the current Net Neutrality Laws; which is very concerning as a Share Holder.  

P.S. -- $50/mo is *not* a small price. $10 is a small price. $50 is an ~85% increase in my current Internet Bill. So please; explain how that's small? 


I'm not sure we had "unlimited data" before they set the 1TB cap.  How did you determine this?


I'd read somewhere that Comcast claimed there was a cap, but chose not to enforce it.  The fact that I'd never received any information from Comcast regarding a cap, and in particular there was no communication that I was in jeopardy of exceeding a cap, in my books constitutes a defacto unlimited policy.  The bottom line is that I'll probably need to pay more for the service each month (a $50 per month premium for unlimited) because of the wild swings in data use each month.  The data use tracker on my router shows wildly different numbers compared to the Comcast meter, but that doesn't matter.  I've removed devices from the network that are known culprits (roku), but no difference.  So, my costs will now go up.   

Contributor

Re: Terabyte Internet Data Usage


@RobertWy wrote:

@Strikes12 wrote:

@Rustyben wrote:

<snip>

the extra to go to unlimited for the large family without cable TV service would seem to be a small price to pay. 

 


You're forgetting the fact that we -had- Unlimited Data; very conveniently... forgetting that fact might I add. All of us, at one point. 

So I'm sure you can understand that as a customer that *HAD* Unlimited Data, and had that taken away, and am now being forced to pay a premium fee of $50 to get it *BACK*...seems a little shady. Couldn't you agree with that? If you had something for years, say your door to your house... and then your bank comes up and takes it away, overnight; they then approach you and say; if you want your door back, it'll be an extra $50/mo on your mortgage... you'd be rather upset. So no, the $50 doesn't make me scream, "I can't believe I'm saving all this money by being extorted an extra $50/mo for something I already had." - But I love the phrasing you replied with. This certainly is a "price to pay". It sounds like I'm being extorted by a Mobster so my store doesn't get burned down.

Which my question still goes unanswered. If Comcast is now identifying that "Unlimited Data = $50" then why isn't my "Internet Plan" $50 less than what it was, when I *had* Unlimited Internet? Can anyone there at Comcast answer that concern? 

I haven't even mentioned how Comcast's Data is no longer equal because everyone's paying a different amount of money per byte because of the plan they're on. All the plans all have 1 TB Data Caps... so even if I pay for a higher plan of service, I still get the same amount of Data of someone paying less. Tell me how that's fair? Figuratively, you're paying $40/mo for 1TB and I'm paying $60 for 1TB. Now the data isn't equal anymore, and it's a direct violation of the current Net Neutrality Laws; which is very concerning as a Share Holder.  

P.S. -- $50/mo is *not* a small price. $10 is a small price. $50 is an ~85% increase in my current Internet Bill. So please; explain how that's small? 


I'm not sure we had "unlimited data" before they set the 1TB cap.  How did you determine this?


I'm extremely surprised that you have to ask that question. You're being either very naive, for someone that's representing Comcast, or really attempting to play the ignorance card. As the person above me mentioned; it's a defacto standard when you don't state there's a limit. Any competent person knows that.

1) No language, what-so-ever, in the past about Data Caps.
2) It was just Bandwidth Tiers.

3) I've never been penalized for using more than 1TB of data in the past.

 

I'm also fairly certain we could go browse the archives of Comcast's Website and we'll find no language of a data cap.

 

Silver Problem Solver

Re: Terabyte Internet Data Usage

Mea culpa.  Absence would imply no cap.

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New Poster

Re: Terabyte Internet Data Usage


@Strikes12 wrote:

@RobertWy wrote:

@Strikes12 wrote:

@Rustyben wrote:

<snip>

the extra to go to unlimited for the large family without cable TV service would seem to be a small price to pay. 

 


You're forgetting the fact that we -had- Unlimited Data; very conveniently... forgetting that fact might I add. All of us, at one point. 

So I'm sure you can understand that as a customer that *HAD* Unlimited Data, and had that taken away, and am now being forced to pay a premium fee of $50 to get it *BACK*...seems a little shady. Couldn't you agree with that? If you had something for years, say your door to your house... and then your bank comes up and takes it away, overnight; they then approach you and say; if you want your door back, it'll be an extra $50/mo on your mortgage... you'd be rather upset. So no, the $50 doesn't make me scream, "I can't believe I'm saving all this money by being extorted an extra $50/mo for something I already had." - But I love the phrasing you replied with. This certainly is a "price to pay". It sounds like I'm being extorted by a Mobster so my store doesn't get burned down.

Which my question still goes unanswered. If Comcast is now identifying that "Unlimited Data = $50" then why isn't my "Internet Plan" $50 less than what it was, when I *had* Unlimited Internet? Can anyone there at Comcast answer that concern? 

I haven't even mentioned how Comcast's Data is no longer equal because everyone's paying a different amount of money per byte because of the plan they're on. All the plans all have 1 TB Data Caps... so even if I pay for a higher plan of service, I still get the same amount of Data of someone paying less. Tell me how that's fair? Figuratively, you're paying $40/mo for 1TB and I'm paying $60 for 1TB. Now the data isn't equal anymore, and it's a direct violation of the current Net Neutrality Laws; which is very concerning as a Share Holder.  

P.S. -- $50/mo is *not* a small price. $10 is a small price. $50 is an ~85% increase in my current Internet Bill. So please; explain how that's small? 


I'm not sure we had "unlimited data" before they set the 1TB cap.  How did you determine this?


I'm extremely surprised that you have to ask that question. You're being either very naive, for someone that's representing Comcast, or really attempting to play the ignorance card. As the person above me mentioned; it's a defacto standard when you don't state there's a limit. Any competent person knows that.

1) No language, what-so-ever, in the past about Data Caps.
2) It was just Bandwidth Tiers.

3) I've never been penalized for using more than 1TB of data in the past.

 

I'm also fairly certain we could go browse the archives of Comcast's Website and we'll find no language of a data cap.

 


When I was sold my X1 Triple Play (for the same price as my Double Play plus 100Gb increase modem speed and extra boxes plus phone I did not need), I was told about Terabyte use: 99% of us would never get to that data use, as posted on the web site as well as the extraordinary use that would be needed to reach the Terabyte cap. I never exceeded my limit with my Double Play as it turns out, because UPloads were not counted. Now they are, but without that disclosure from my sales rep. So my use went from minimal count to almost cap! For those of you who have distressingly discovered high data use, check your iCloud uploads data use. Bait and switch is my feeling. 

Silver Problem Solver

Re: Terabyte Internet Data Usage


@mefs wrote:

@Strikes12 wrote:

@RobertWy wrote:

@Strikes12 wrote:

@Rustyben wrote:

<snip>

the extra to go to unlimited for the large family without cable TV service would seem to be a small price to pay. 

 


You're forgetting the fact that we -had- Unlimited Data; very conveniently... forgetting that fact might I add. All of us, at one point. 

So I'm sure you can understand that as a customer that *HAD* Unlimited Data, and had that taken away, and am now being forced to pay a premium fee of $50 to get it *BACK*...seems a little shady. Couldn't you agree with that? If you had something for years, say your door to your house... and then your bank comes up and takes it away, overnight; they then approach you and say; if you want your door back, it'll be an extra $50/mo on your mortgage... you'd be rather upset. So no, the $50 doesn't make me scream, "I can't believe I'm saving all this money by being extorted an extra $50/mo for something I already had." - But I love the phrasing you replied with. This certainly is a "price to pay". It sounds like I'm being extorted by a Mobster so my store doesn't get burned down.

Which my question still goes unanswered. If Comcast is now identifying that "Unlimited Data = $50" then why isn't my "Internet Plan" $50 less than what it was, when I *had* Unlimited Internet? Can anyone there at Comcast answer that concern? 

I haven't even mentioned how Comcast's Data is no longer equal because everyone's paying a different amount of money per byte because of the plan they're on. All the plans all have 1 TB Data Caps... so even if I pay for a higher plan of service, I still get the same amount of Data of someone paying less. Tell me how that's fair? Figuratively, you're paying $40/mo for 1TB and I'm paying $60 for 1TB. Now the data isn't equal anymore, and it's a direct violation of the current Net Neutrality Laws; which is very concerning as a Share Holder.  

P.S. -- $50/mo is *not* a small price. $10 is a small price. $50 is an ~85% increase in my current Internet Bill. So please; explain how that's small? 


I'm not sure we had "unlimited data" before they set the 1TB cap.  How did you determine this?


I'm extremely surprised that you have to ask that question. You're being either very naive, for someone that's representing Comcast, or really attempting to play the ignorance card. As the person above me mentioned; it's a defacto standard when you don't state there's a limit. Any competent person knows that.

1) No language, what-so-ever, in the past about Data Caps.
2) It was just Bandwidth Tiers.

3) I've never been penalized for using more than 1TB of data in the past.

 

I'm also fairly certain we could go browse the archives of Comcast's Website and we'll find no language of a data cap.

 


When I was sold my X1 Triple Play (for the same price as my Double Play plus 100Gb increase modem speed and extra boxes plus phone I did not need), I was told about Terabyte use: 99% of us would never get to that data use, as posted on the web site as well as the extraordinary use that would be needed to reach the Terabyte cap. I never exceeded my limit with my Double Play as it turns out, because UPloads were not counted. Now they are, but without that disclosure from my sales rep. So my use went from minimal count to almost cap! For those of you who have distressingly discovered high data use, check your iCloud uploads data use. Bait and switch is my feeling. 


Where would one check their "iCloud uploads"?  Do you mean downloads?  I also don't know how to check iCloud downloads.

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Expert

Re: Terabyte Internet Data Usage

FWIW, both the upload and the download bandwidth consumption were always counted in the datacap areas.



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Re: Terabyte Internet Data Usage


@EG wrote:

FWIW, both the upload and the download bandwidth consumption were always counted in the datacap areas.


Then why with my Double Play, when I uploaded a million archived photos (literally, 129 days to upload) was my data usageless than 150Gb and when I uploaded archived photos after X1, my data usage was 600Gb?

New Poster

Inaccurate Data Usage concern

I had exceeded the data cap by nearly 600GB last month. Comparing this to my ~950GB my router was reporting I grew concerned and contacted Comcast support chat who escalated a ticket. It has been rougly a week and I have not received any follow up or information. This month Comcast is reporting that I'm using 3.36x the amount of data that my router is reporting. I only have one modem registered with Comcast so this should be the only device that they're monitoring data on. My router is the sole hardline connection to our modem, so that should be the only possible way for data to be used. If someone broke into my network, my router would still be reporting that data. I have a ASUS RT-AC68P router, so it is 

 

Currently I'm showing 35.11GB used this month, and Comcast Data Usage shows as 118GB. (Screenshot showing below, both taken as I'm writing this)

 

I did not accuse them of anything during our chat, but asked for further evidence of these logs better than just stating "XXXX GB for the month". If there's a problem on my end I'm more than happy to fix it, but I need more information to be able to figure this out. Any representatives able to assist or other customer's experiencing similar problems?

ASUS Wireless Router RT-AC68P - Daily.png
Frequent Visitor

Re: Inaccurate Data Usage concern


@SirWeezle wrote:

I had exceeded the data cap by nearly 600GB last month. Comparing this to my ~950GB my router was reporting I grew concerned and contacted Comcast support chat who escalated a ticket. It has been rougly a week and I have not received any follow up or information. This month Comcast is reporting that I'm using 3.36x the amount of data that my router is reporting. I only have one modem registered with Comcast so this should be the only device that they're monitoring data on. My router is the sole hardline connection to our modem, so that should be the only possible way for data to be used. If someone broke into my network, my router would still be reporting that data. I have a ASUS RT-AC68P router, so it is 

 

Currently I'm showing 35.11GB used this month, and Comcast Data Usage shows as 118GB. (Screenshot showing below, both taken as I'm writing this)

 

I did not accuse them of anything during our chat, but asked for further evidence of these logs better than just stating "XXXX GB for the month". If there's a problem on my end I'm more than happy to fix it, but I need more information to be able to figure this out. Any representatives able to assist or other customer's experiencing similar problems?


Yes.  Experiencing a similar issue.  I went over the data cap for the first time last month.  My router statistics were vastly different from the Comcast number.  I also escalated the issue and have not heard back from Comcast.  Let us know how things go.  In the interim, try installing some data usage apps on your clients (iphone / windows apps) just to get a taste of how active the devices are (and they may differ from your router stats).   

Expert

Re: Inaccurate Data Usage concern


@s_graham wrote:

@SirWeezle wrote:

I had exceeded the data cap by nearly 600GB last month. Comparing this to my ~950GB my router was reporting I grew concerned and contacted Comcast support chat who escalated a ticket. It has been rougly a week and I have not received any follow up or information. This month Comcast is reporting that I'm using 3.36x the amount of data that my router is reporting. I only have one modem registered with Comcast so this should be the only device that they're monitoring data on. My router is the sole hardline connection to our modem, so that should be the only possible way for data to be used. If someone broke into my network, my router would still be reporting that data. I have a ASUS RT-AC68P router, so it is 

 

Currently I'm showing 35.11GB used this month, and Comcast Data Usage shows as 118GB. (Screenshot showing below, both taken as I'm writing this)

 

I did not accuse them of anything during our chat, but asked for further evidence of these logs better than just stating "XXXX GB for the month". If there's a problem on my end I'm more than happy to fix it, but I need more information to be able to figure this out. Any representatives able to assist or other customer's experiencing similar problems?


Yes.  Experiencing a similar issue.  I went over the data cap for the first time last month.  My router statistics were vastly different from the Comcast number.  I also escalated the issue and have not heard back from Comcast.  Let us know how things go.  In the interim, try installing some data usage apps on your clients (iphone / windows apps) just to get a taste of how active the devices are (and they may differ from your router stats).   


your router will only measure traffic used by your wired and wireless internet. That router will count (Comcast won't) the streaming live channels, streaming playback of recordings, On-demand streams, etc). The other DOCSIS modems in the xg1 and xg2 will count/use data for netflix etc usage. You can see the running count on your Comcast data use 'meter' and select the link under the usage bar to see usage by DOCSIS modem. https://customer.xfinity.com/MyServices/Internet/UsageMeter



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Re: Inaccurate Data Usage concern

I'm sorry but your response isn't making sense to me. The issue isn't that Comcast is reporting less data than my router. If you look at my screenshot it shows that comcast is reporting 3x what my router is. This is a problem because when I exceed the 3rd time (2 grace periods), I'm going to be charged for the extra data that I would openly dispute. Since my information shows me well under the limit, I would say something is wrong. My only options are to pay for unlimited data, or switch services if Comcast won't help me with some more information on where this data could be coming from. 

 

"your router will only measure traffic used by your wired and wireless internet."

- What other traffic exists via a Modem>Router? I can see my Chromecast, Hue bulbs, Xbox 360, Desktop PC, etc. They are all treated as equal within the routers firmware for QoS management. I have purchased my own modem to avoid the monthly rental fee. There are no other devices connected in my household, the sole device (modem) connects to my router. The modem is directly connected to my router, then everything else connects to my router. The network setup is as follows Line In (Coax Cable) ---> Modem ---> Router ---> Wired/Wireless Devices. We do not have our cable box even connected, only have the service so to obtain a bundle deal. It has been approximately 3 years since we've ever had it connected.

 

"The other DOCSIS modems in the xg1 and xg2 will count/use data for netflix etc usage."

- Assuming you're referring to Comcast branded modem/cable box features. Above response should apply. 

 

I just need more information about my data. Something is wrong on my end, or Comcast's end. If something is wrong with my modem or router, I'll have one on order in minutes and we'll continue to monitor. I'll give them a little more time to reach out to me, but I don't have high hopes given their track record. 

Expert

Re: Inaccurate Data Usage concern


@SirWeezle wrote:

I'm sorry but your response isn't making sense to me. The issue isn't that Comcast is reporting less data than my router. If you look at my screenshot it shows that comcast is reporting 3x what my router is. This is a problem because when I exceed the 3rd time (2 grace periods), I'm going to be charged for the extra data that I would openly dispute. Since my information shows me well under the limit, I would say something is wrong. My only options are to pay for unlimited data, or switch services if Comcast won't help me with some more information on where this data could be coming from. 

 

"your router will only measure traffic used by your wired and wireless internet."

- What other traffic exists via a Modem>Router? I can see my Chromecast, Hue bulbs, Xbox 360, Desktop PC, etc. They are all treated as equal within the routers firmware for QoS management. I have purchased my own modem to avoid the monthly rental fee. There are no other devices connected in my household, the sole device (modem) connects to my router. The modem is directly connected to my router, then everything else connects to my router. The network setup is as follows Line In (Coax Cable) ---> Modem ---> Router ---> Wired/Wireless Devices. We do not have our cable box even connected, only have the service so to obtain a bundle deal. It has been approximately 3 years since we've ever had it connected.

 

"The other DOCSIS modems in the xg1 and xg2 will count/use data for netflix etc usage."

- Assuming you're referring to Comcast branded modem/cable box features. Above response should apply. 

 

I just need more information about my data. Something is wrong on my end, or Comcast's end. If something is wrong with my modem or router, I'll have one on order in minutes and we'll continue to monitor. I'll give them a little more time to reach out to me, but I don't have high hopes given their track record. 


when you go to the usage web page and select more details and see the list of devices assigned to your account, is there usage there for any of the devices other than your actual modem? Did you check the MacID for the modem to the 'more details' screen? I matched up my modem and each X1 device with a DOCSIS modem and monitor the usage weekly. You may have another modem on your account that you do not actually have in use. If it is a Comcast modem, you might want to swap it out for a newer or the newest rental device.



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Re: Inaccurate Data Usage concern

My router shows less data used than comcast says and I only have tv(no X1) and internet.

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Re: Inaccurate Data Usage concern


@cilana86 wrote:

My router shows less data used than comcast says and I only have tv(no X1) and internet.


Which router do you have? Is it a retail router or are you renting it from Comcast?

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Re: Inaccurate Data Usage concern

This is literally the only device that Comcast has linked to my account, at least internet-wise. There is literally nothing else that could be consuming data other than a device that connects to my router, which connects to my modem. 

 

This is seeming more like a situation where we should all file complaints against the FCC. I'm not a lawyer, but if people are being charged for exceeding data that they didn't consume. It sounds an awful lot like fraud to me. Comcast does not appear to be willing to provide us with more information about where they think this data is being consumed, so I guess we need to take this matter into our own hands. 

 

Has anyone here ever recevied further information about their data usage other than what shows on their website (i.e. "Used 244GB")? If so, what further details were they able to provide? Did they show the MAC of the device consuming the data, did they have daily break-downs of how much data was used day to day?

Comcast Devices.jpg
New Poster

Re: Inaccurate Data Usage concern

Similar issue here. I have background in computing and networking, and I know my networking monitoring is about as accurate as it can get. Comcast's usage is reporting almost double what my router's traffic monitor is showing. It would be nice if comcast could provide some kind of transparency so I can figure out why their data usage meter and my own are not reporting consistent numbers...

 

My network is setup as followed. Coaxial Cable Line => Modem (SB6141, which I own) => ASUS RT-68U Router with DD-WRT installed => All connected devices

 

I have Yamon installed on the router and it is logging every single device that is transferring bytes over the network, and here is a screenshot of my monthly usage report broken down by device. Yamon also has daily/hourly breakdowns and the data being reporting is accurate based on what I know people were doing on the internet at specific times in our apartment.

I wouldn't be concerned if it were at least somewhat close, even within a few gigs of what my router was showing, but Comcast is reporting 56GB of usage for my only registered modem on the account:

 

Is there anyway to get some kind of transparency as to why almost double the amount of data usage is being reported bv Xfinity's meter?

 

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Re: Inaccurate Data Usage concern

Netgear R7000

Contributor

Re: Inaccurate Data Usage concern

This kills EVERYTHING.  I went over by 200GBs the first two months they implemented it.  I have no idea what it was before then, but I trust they may be right, and you shouldn't be too surprised if it seems high (although when it's your word versus there's - who knows? - if you can prove malfeasance - class action).  

 

Internet of things uses data, every device needs to update (phones, tablets, fridges, toasters - anything connected), and just forget about gaming...  Each game is about 50GB to download (and can go as high as 100GB ).  You'd be surprised at the amount eaten up by updates of those games, and of course there's bandwidth used in online gaming.   Streaming is going to 4K, so massive bandwidth there.  Your wireless cameras may use bandwidth, so you have to watch that. PCs require updating regularly, and you are looking at several GBs for updates.  

 

 https://www.techdirt.com/articles/20140218/11532626269/house-cards-4k-will-eat-broadband-caps-like-p...

 

The list goes on, and on, and on...  This is a cash grab by XFinity.  There is absolutely NOTHING you can say that would convince me my $200 per month they vacuum up isn't enough to support my usage.

 

XFinity is attempting to stifle progress, and it's time people did something about it.  My county just voted to start looking into municipal broadband, and it has been an overwhelming response.  The neighboring county has 1Gbps with no caps for $70 per month.  I'm counting the months, along with hundreds of thousands of others....

 

So, in the meantime, turn off, or disconnect, your game consoles (don't let them update).  Forget about PC gaming, or figure out how to stop them from updating.  Stop using 4k streaming (only buy SD).  Watch for viruses on your PCs VERY CAREFULLY, stop automatic updates, turn off your security cams, or get cams with local storage, and disconnect all your connected devices (phones, tablets, etc.).  And of course, stop Skyping and using hangouts, or doing anything VOIP...

 

Because.... XFinity would like you to live like a caveman, or fork over another $50.  1TB was a ton *5-10 years ago*.  It's 2017 now...

 

If you're looking for reasons why?  Look no further:  

 

Comcast-Feature-640x353

 


Contact your senators, and I'd suggest pushing your local government for solutions.  Break the chains before they strangle us all. 

 

Contributor

Re: Inaccurate Data Usage concern

March used 250 gb 

April used 800 gb

May used 860 gb

as of June 7 used 251 gb

 

nothing has changed in our household, why can't I get an explanation of why my usage increased over 3.5x from march to April?

 

this stinks Comcast 

Silver Problem Solver

Re: Inaccurate Data Usage concern

If this was happening to me, I would be calling Customer Service.  I have not seen a single good explanation why this is happening after reading every post in this thread.

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Re: Inaccurate Data Usage concern


@RobertWy wrote:

If this was happening to me, I would be calling Customer Service.  I have not seen a single good explanation why this is happening after reading every post in this thread.


I did post my experiences earlier. You go from analyst to tech to Customer Security Assurance: we can't track your data. You go from analyst to tech to Data Usage Escalation (supposedly the experts) to Customer Security Assurance: we can't track your data. You jump through hoops with all your account info. etc, extended explanation of your problem each time, just to be told, we can't help you. That is the chat. On the phone, you will be turned over to a supervisor by the analyst, who will then transfer the call. All the "experts" could do was quote numbers from the account and say "we don't know why you are using 3.5x data since X1 was installed.

We also have to dig to find out what data use is being charged. It is in bits and pieces on the website and some outside the Comcast site. They are detailed on what you have to pay for their service, but not at all transparent about the service they contracted to give you for your money.

There is a reason why Comcast is rated at the bottom for Customer Service.

Expert

Re: Inaccurate Data Usage concern

when i use xfinitywifi SSID the usage does not count toward my usage. I'm wondering if anyone complaining is on a Comcast gateway that provides the SSID to others and if so, if it is possible that the usage is actually being counted to the account of the gateway.



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Re: Inaccurate Data Usage concern


@mefs wrote:

@RobertWy wrote:

If this was happening to me, I would be calling Customer Service.  I have not seen a single good explanation why this is happening after reading every post in this thread.


I did post my experiences earlier. You go from analyst to tech to Customer Security Assurance: we can't track your data. You go from analyst to tech to Data Usage Escalation (supposedly the experts) to Customer Security Assurance: we can't track your data. You jump through hoops with all your account info. etc, extended explanation of your problem each time, just to be told, we can't help you. That is the chat. On the phone, you will be turned over to a supervisor by the analyst, who will then transfer the call. All the "experts" could do was quote numbers from the account and say "we don't know why you are using 3.5x data since X1 was installed.

We also have to dig to find out what data use is being charged. It is in bits and pieces on the website and some outside the Comcast site. They are detailed on what you have to pay for their service, but not at all transparent about the service they contracted to give you for your money.

There is a reason why Comcast is rated at the bottom for Customer Service.


This....exaclty this. After spending hours going through details, confirming info, restarts and reboots, etc...the list goes on. After all of that the explaination is...."We don't know", coupled with the offer to take $50 more of my money.

(I'm 52 years old, and I have had Comcast/Xfinity my entire adult life. I LOVE the service they provide for multiple reasons. I pay over $225 a month for my service and I don't begrudge that, I like the product. But I think I deserve to know why and how am I being charged for data past a simple "We don't know." )

Contributor

Re: Inaccurate Data Usage concern


@Rustyben wrote:

when i use xfinitywifi SSID the usage does not count toward my usage. I'm wondering if anyone complaining is on a Comcast gateway that provides the SSID to others and if so, if it is possible that the usage is actually being counted to the account of the gateway.


This is what I'm assuming is happening in most cases, though there have been some people reporting bad numbers with a customer owned modem which shouldn't be hosting the wifi.

 

Comcast seemingly can't even decide whether using xfinitywifi should count against you or not.  When I was looking for information on this I found two different claims.  One saying usage is charged to the visitor and one saying usage is simply not counted.

 

I decided to test one claim and found that for me at least usage is not charged to my account when using an xfinitywifi hotspot.  I was unable to test whether it was charged to the provider of the hotspot though.

 

I don't doubt that some people may be unknowingly using excessive data, but I also don't trust comcast's recording of what data has been used.  There have been valid cases of comcast incorrectly metering data usage for customers.  That's why I've got my own router tallying my usage and I compare it to comcast's meter periodically.

 

I'm not a fan of them adding this cap in the first place, especially since they have admitted there's no real reason for doing it other than just because they can.  The biggest problem I have with it though is how they have implemented it.  I'm not necessarily opposed to limits, but their "price-per-gig" ratio is way off what would be reasonable.  I get 3TB for $20/month with my VPS and $0.02/GB after that.  The same $10 that would get me an extra 50GB with comcast would get me an extra 500GB with my VPS.  That's a far more reasonable pricing structure.

 

If I had another good option for a provider where I live, I'd be there rather than here.  Unfortunately the other other option here is century link and their service is pretty poor.

 

Contributor

Re: Inaccurate Data Usage concern


@Rustyben wrote:

when i use xfinitywifi SSID the usage does not count toward my usage. I'm wondering if anyone complaining is on a Comcast gateway that provides the SSID to others and if so, if it is possible that the usage is actually being counted to the account of the gateway.


possilble? yes. Likely? not even close. 

 

Sorry, but this explaination is almost as bad as blaming screensavers

 

Highlighted
Contributor

Re: Inaccurate Data Usage concern

And then they wonder why in our state, they implemented Gigabit service, but hardly any takers.  When you could perceivably eat through your allotment in 2 hours, what's the point?  

 

Here's some facts:  If you had 2Mbps and ran it constantly, you'd hit your cap.  So essentially, we are paying for 2Mbps, but able to use it up over a vastly shorter amount of time.

Expert

Re: Inaccurate Data Usage concern


@Kicken wrote:

@Rustyben wrote:

when i use xfinitywifi SSID the usage does not count toward my usage. I'm wondering if anyone complaining is on a Comcast gateway that provides the SSID to others and if so, if it is possible that the usage is actually being counted to the account of the gateway.


This is what I'm assuming is happening in most cases, though there have been some people reporting bad numbers with a customer owned modem which shouldn't be hosting the wifi.

 

Comcast seemingly can't even decide whether using xfinitywifi should count against you or not.  When I was looking for information on this I found two different claims.  One saying usage is charged to the visitor and one saying usage is simply not counted.

 

I decided to test one claim and found that for me at least usage is not charged to my account when using an xfinitywifi hotspot.  I was unable to test whether it was charged to the provider of the hotspot though.

 

I don't doubt that some people may be unknowingly using excessive data, but I also don't trust comcast's recording of what data has been used.  There have been valid cases of comcast incorrectly metering data usage for customers.  That's why I've got my own router tallying my usage and I compare it to comcast's meter periodically.

 

I'm not a fan of them adding this cap in the first place, especially since they have admitted there's no real reason for doing it other than just because they can.  The biggest problem I have with it though is how they have implemented it.  I'm not necessarily opposed to limits, but their "price-per-gig" ratio is way off what would be reasonable.  I get 3TB for $20/month with my VPS and $0.02/GB after that.  The same $10 that would get me an extra 50GB with comcast would get me an extra 500GB with my VPS.  That's a far more reasonable pricing structure.

 

If I had another good option for a provider where I live, I'd be there rather than here.  Unfortunately the other other option here is century link and their service is pretty poor.

 


I did same test and watched several HD movies via wifi (i was in the home) while connected to some neighbor's xfinitywifi (mine is a simple modem and my own router. After hours of watching and many GB of data I never got usage on the report of that 'size' at all nor any 'new' charge of bytes by a 'new' DOCSIS modem serial number.



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Expert

Re: Inaccurate Data Usage concern


@dudeinco wrote:

And then they wonder why in our state, they implemented Gigabit service, but hardly any takers.  When you could perceivably eat through your allotment in 2 hours, what's the point?  

 

Here's some facts:  If you had 2Mbps and ran it constantly, you'd hit your cap.  So essentially, we are paying for 2Mbps, but able to use it up over a vastly shorter amount of time.


I have 2 live cams recording to the cloud on 24/7 and with all the streaming etc I rarely go over 300gb/month. 



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Re: Inaccurate Data Usage concern

 30*24 (hours) = 720

 

http://www.meridianoutpost.com/resources/etools/calculators/calculator-file-download-time.php

 

 = ~2Mbps (actually somewhere closer to the order of 3Mbps, but the calculator doesn't go to that level of detail, and I don't feel like doing the math).

So... the two must be very old webcams...  (320x200?)

Or - they are only activated on demand.

 

...and it just occurred to me that this would be upstream which is capped somewhere around 6Mbps anyhow, so the example would fit the narrative if we were guaranteed 120Mbps upstream, but that isn't even close to the case.  But it still stands... Consuming or exporting ~2Mbps would hit your cap in 30 days.

 

~1Gbps would hit your cap in 2 hours.

 

So what we can deride from all this (yes, deride is intentional):

 For the insane price of 1Gbps XFinity internet, they are guaranteeing you an unbridled experience for all of 2 hours
(and naive bragging rights).

Expert

Re: Inaccurate Data Usage concern


@dudeinco wrote:

 30*24 (hours) = 720

 

http://www.meridianoutpost.com/resources/etools/calculators/calculator-file-download-time.php

 

 = ~2Mbps (actually somewhere closer to the order of 3Mbps, but the calculator doesn't go to that level of detail, and I don't feel like doing the math).

So... the two must be very old webcams...  (320x200?)

Or - they are only activated on demand.

 

...and it just occurred to me that this would be upstream which is capped somewhere around 6Mbps anyhow, so the example would fit the narrative if we were guaranteed 120Mbps upstream, but that isn't even close to the case.  But it still stands... Consuming or exporting ~2Mbps would hit your cap in 30 days.

 

~1Gbps would hit your cap in 2 hours.

 

So what we can deride from all this (yes, deride is intentional):

 For the insane price of 1Gbps XFinity internet, they are guaranteeing you an unbridled experience for all of 2 hours
(and naive bragging rights).


both are using 20fps, 500kb feed using a service Manything. My mother-in-law lives with us (10 years) and has alzheimer's disease so we have to watch her when in the kitchen/dining in case she falls or eats non-food, etc.

 

edit: 2 ipods used as cameras.



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Re: Inaccurate Data Usage concern

Which would make sense (kind of).  You'd be using 1/4 of my bandwidth estimation of continuous streaming, or perhaps 1/6th - once again, don't want to get into the exact math.  But you said you have 2 running live streaming 24/7, so you should be hitting 1/2 to 1/3rd your allotment on that alone...  Giving you about ~300GB-400GB per 30 days.  They can't be live streaming 24/7, and you'd have to be running pretty conservative on your streaming/update demands.

 

Most of my bandwidth was being eaten up by gaming consoles and a gaming PC.  Just letting one PC update regularly on 200 titles equated to 800GB of use alone, with OS updates (and don't think that 200 titles were updating every month - you could bring that down to maybe a dozen or so, at the most).   Of course, that behavior was modified by axing live updates.  The consoles are also now turned off and disconnected.

 

So far this month, with all updates turned off, my daughter watching youtube ad nauseum, and nightly watching internet content on the new 4k TV (Netflix, youtube, etc. - we try to stay away from 4k content), doing my work from home (no gaming communications), and removing my cellphone from the network, I am on par to hit 500GB by the end of this month.  I have 3 PCs running 24/7 (a few more have been purposely turned off to avoid updates), and I have onedrive that uploads a 1GB file each time I need to do business finances (maybe once or twice a month).  I do have to FTP files a lot, but never anything ridiculous.  I refuse to turn off my security cams, but I do have them on ondemand (motion triggered).

So, you might call me a power user, but even by massively scaling back my digital life, I'm still treading a fine line...

 

And I pay for 120Mbps, not ~2...

 

This isn't water - it isn't like if I don't use their bandwidth, they can store it up and use it over time....  Let's call a spade a spade, and label it for what it is:  exorbitant greed, fueled by lack of competition (thanks to municipal deals that were cut a decade ago).

Contributor

Re: Inaccurate Data Usage concern


@dudeinco wrote:

Which would make sense (kind of).  You'd be using 1/4 of my bandwidth estimation of continuous streaming, or perhaps 1/6th - once again, don't want to get into the exact math.  But you said you have 2 running live streaming 24/7, so you should be hitting 1/2 to 1/3rd your allotment on that alone...  Giving you about ~300GB-400GB per 30 days.  They can't be live streaming 24/7, and you'd have to be running pretty conservative on your streaming/update demands.

 

Most of my bandwidth was being eaten up by gaming consoles and a gaming PC.  Just letting one PC update regularly on 200 titles equated to 800GB of use alone, with OS updates (and don't think that 200 titles were updating every month - you could bring that down to maybe a dozen or so, at the most).   Of course, that behavior was modified by axing live updates.  The consoles are also now turned off and disconnected.

 

So far this month, with all updates turned off, my daughter watching youtube ad nauseum, and nightly watching internet content on the new 4k TV (Netflix, youtube, etc. - we try to stay away from 4k content), doing my work from home (no gaming communications), and removing my cellphone from the network, I am on par to hit 500GB by the end of this month.  I have 3 PCs running 24/7 (a few purposely turned off to avoid updates), and I have onedrive that uploads a 1GB file each time I need to do business finances (maybe once or twice a month).  I do have to FTP files a lot, but never anything ridiculous.  I refuse to turn off my security cams, but I do have them on ondemand (motion triggered).

So, you might call me a power user, but even by massively scaling back my digital life, I'm still treading a fine line...

 

And I pay for 120Mbps, not ~2...

 

This isn't water - it isn't like if I don't use their bandwidth, they can store it up and use it over time....  Let's call a spade a spade, and label it for what it is:  exorbitant greed, fueled by lack of competition (thanks to municipal deals that were cut a decade ago).


well said.

now we get the response telling you to use your neighbor's xfinitywifi

Contributor

Re: Inaccurate Data Usage concern

Ha!  Which brings us round robin to whether they get secretly charged for it or not.

 

I'm betting a class action will arise from this eventually.  All it takes is one aggressive virus, or proving their calculations are wrong, coupled by a few hundred thousand people getting charged $200 overage fees, and it will be a nation-wide catastrophe for Comcast.  But I'd bet they wouldn't care.  Being rated the #1 most hated company on the planet for the last decade hasn't changed their mind about their consistant necessity for securing that position.

 

The ONLY way you can change this is by imploring your local government to action.  Our state had the majority of the counties vote to remove the ban on municipal internet (overwhelmingly) over the past 5 or so years.  In 10 years, XFinity internet will be a third class citizen in this state.

 

And what is it really all about?  I get they want to kill their competition (Netflix, Vudu, etc.), but why?  I pay for their bundle, and I even pay for a premium channel.  I'm not attempting to "buck" their system, or get the same content for free...