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T3 Timeouts and Connection Drops

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T3 Timeouts and Connection Drops

We are a busy household, from VPN connections to work to 3 boys doing online gaming.  We have noticed over the past 3 months that online matches spike to >3000 ms latency and eventually timeout every 2-10 minutes.  VPN connections are unstable.

 

I've connected directly to my modem which I've connected directly to the primary cable coming in to my home from the pole (no splitters).  This keeps happening.

 

My Motorola 8600 Event Log has the following:

 

15:38:03
Mon Mar 16 2020

  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4b:06:ab;CMTS-MAC=00:01:5c:ab:9a:5b;CM-QOS=1.1;CM-VER=3.1;
    15:38:03
Mon Mar 16 2020
  Critical (3)   Ranging Request Retries exhausted;CM-MAC=00:40:36:4b:06:ab;CMTS-MAC=00:01:5c:ab:9a:5b;CM-QOS=1.1;CM-VER=3.1;
    15:38:03
Mon Mar 16 2020
  Critical (3)   16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=00:40:36:4b:06:ab;CMTS-MAC=00:01:5c:ab:9a:5b;CM-QOS=1.1;CM-VER=3.1;
    15:38:22
Mon Mar 16 2020
  Critical (3)  

No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4b:06:ab;CMTS-MAC=00:01:5c:ab:9a:5b;CM-QOS=1.1;CM-VER=3.1;

 

 

Connection information:

 

Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 5 417.0 3.0 41.3 0 0
   2 Locked QAM256 1 393.0 3.4 41.5 0 0
   3 Locked QAM256 2 399.0 3.2 41.5 0 0
   4 Locked QAM256 3 405.0 3.2 41.6 0 0
   5 Locked QAM256 4 411.0 3.1 41.4 0 0
   6 Locked QAM256 6 423.0 3.0 41.4 0 0
   7 Locked QAM256 7 429.0 3.1 41.2 0 0
   8 Locked QAM256 8 435.0 3.0 41.2 0 0
   9 Locked QAM256 9 459.0 2.6 41.0 0 0
   10 Locked QAM256 10 465.0 2.6 41.0 0 0
   11 Locked QAM256 11 471.0 2.5 41.0 0 0
   12 Locked QAM256 12 477.0 2.5 40.8 0 0
   13 Locked QAM256 13 483.0 2.4 40.8 0 0
   14 Locked QAM256 14 489.0 2.4 40.4 0 0
   15 Locked QAM256 15 495.0 2.6 40.8 0 0
   16 Locked QAM256 16 501.0 2.5 40.8 0 0
   17 Locked QAM256 17 507.0 2.4 40.6 0 0
   18 Locked QAM256 18 513.0 2.3 40.7 0 0
   19 Locked QAM256 19 519.0 2.2 40.6 0 0
   20 Locked QAM256 20 525.0 2.1 40.5 0 0
   21 Locked QAM256 21 531.0 2.2 40.5 0 0
   22 Locked QAM256 22 537.0 2.1 40.4 0 0
   23 Locked QAM256 23 543.0 1.7 40.0 0 0
   24 Locked QAM256 24 549.0 1.5 40.1 0 0
   25 Locked QAM256 25 555.0 1.6 40.2 0 0
   26 Locked QAM256 26 561.0 1.6 40.0 0 0
   27 Locked QAM256 27 567.0 1.5 39.9 0 0
   28 Locked QAM256 28 573.0 1.3 39.9 0 0
   29 Locked QAM256 37 369.0 3.8 41.7 0 0
   30 Locked QAM256 38 375.0 3.5 41.5 0 0
   31 Locked QAM256 39 381.0 3.4 41.5 0 0
   32 Locked QAM256 40 387.0 3.5 41.5 0 0

 

  Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Not Locked SC-QAM 1 5120 17.3 36.1
   2 Not Locked SC-QAM 2 5120 23.7 37.7
   3 Not Locked SC-QAM 3 5120 30.1 40.7
   4 Locked SC-QAM 4 5120 36.5 43.0