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T3 - Timeout and Packet Loss

AdamDunn32
New Poster

T3 - Timeout and Packet Loss

Hi - started having issues after an Xfinity truck showed up at my neighbors house so I am guessing they messed with the local node or my drop line. I have gigabit service and my download speeds are fine - 500-900MBs, but upload speeds are 0.5MB-1.5MB. I checked my modem and everything looks fine outside of the T3 (and some older T4) errors that have popped up. 

 

I am looking for some help as the packet loss has completely inhibited my abilitiy to do video conferencing for work. I have called tech support but it is the same "restart your modem" script that isn't having an impact.

 

Thanks!

 

https://imgur.com/a/dkOuPVz