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Switching from prepaid to regular internet

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Switching from prepaid to regular internet

So....I swapped from prepaid to regular internet and they told me I could keep the same modem that u have. I've been on the phone for hours with various reps and finally one tells me that the router I have for prepaid is capped so therefore I won't get the 250 Mbps (or close to it) until I swap out my router! After all of that! Is this true or can the prepaid router be provisioned? I'm just aggravated beyond belief and kind of regretting going through any of this today.
Expert

Re: Switching from prepaid to regular internet

What is the exact make and model number of the current modem ?



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