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Switched to XFi Gateway, now internet drops intermittently

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Switched to XFi Gateway, now internet drops intermittently

Was using a Netgear CM700 successfully for almost a year and switched to Xfi Gateway because the CM700 caps at 400 Mbps. After installing the Xfi gateway, the speeds are indeed faster, but now the connection drops intermittently every few minutes. It is not just the WiFi, even hard wired devices disconnect or drop to a few Kbps. If I switch back to the CM 700 there are no issues for several hours. Tried to reset the Xfi gateway and re-enter credentials, however the internet drops still occur. 

Official Employee

Re: Switched to XFi Gateway, now internet drops intermittently

Hi there, CameronB. I want to help troubleshoot your modem with your account. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
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