I changed from the XB6 to the XB7 and bumped up my speed from 600mb to 1gb on Wednesday.
Since then, speed test to gateway just spins and spins and never completes.
It does this via the app and also through the website. I have called support probably 5-6 times and they do the same steps of provisioning and rebooting the router and nothing helps.
I thought my new XB7 was the problem so I took it into Xfinity store and replaced it, but it still doe the same thing.
At this point I'm pretty sure it's an issue with my account. If I log into my xfinity and click Change Plan, it always says Sorry, because of flex we need to connect you to an agent. It's like my 1gb increase is stuck in progress, but all the techs say I'm at 1GB. Very frustrating. Anyone else have this problem?
At least none of us are alone in the new fiasco, I was trying to play a Google Stadia but it started pixelating so i ran a test from phone then a popup said I need a new modem for faster speeds, ok so the new moden in place I have same issue with test spinning on pc so I tested with speetest.com still getting old 400 speed Ive reset ,rebooted now I just read Comcast is turning internet speeds up for everyone... LoL GD covid...