Community Forum

Speed of 'Performance Pro'

New Poster

Speed of 'Performance Pro'

What is the actual speed of the 'Performance Pro' plan? I'm seeing conflicting information.

 

Under the "Data Usage" section of my account, it shows:

 
My Internet plan:Performance Pro

Download Speed: 50Mbps
Upload Speed: 5Mbps

 

However, under the Plans section of the website, it shows 100Mbps...   So which one is it? Do I need to do something to change to 100 from 50?

 

Performance Pro

  • Fastest, most reliable in-home WiFi
  • Faster speeds to stream and download HD content
    • Internet 100 Mbps

 

Silver Problem Solver

Re: Speed of 'Performance Pro'

Performance Pro was recently upgraded in most areas (that have it) I believe from 75/5 to 100/5. With the Comcast overprovision you should see around 120/6. Test directly from the modem/gateway by ethernet. (not wireless). Ensure the device directly connected has a 10/100/1000 gigabit ethernet port, not 10/100 fast ethernet.

Expert

Re: Speed of 'Performance Pro'

Have you tried powercycling the modem / gateway device to help pull the new speed config if it is actually queued / present on your local system ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!