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Speed and Connectivity Issues?

Regular Visitor

Speed and Connectivity Issues?

We’re paying for 150MBPS internet (Performance Pro). We’re receiving between 0.06MBPS and the absolute fastest I’ve seen on a speed test is 25MBPS. The typical seems to be between 5-10MBPS download. I have screen shots of these if there is any question. I want a resolution. I will not continue to pay for internet that is a fraction of what I selected. We run a home business so internet speeds are imperative for us. If a Tech needs to come out and diagnose the issue, I will gladly be home to meet them, but I want assurance in writing that we will not be billed for it. We constantly drop connections, or the internet runs so slow that webpages time out before they load. We only have three devices connected, and we use a good router. What will be done to address this issue? I kindly request a timely resolution.
Expert

Re: Speed and Connectivity Issues?

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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