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@mxs79k wrote:
Can you please offer a suggestion as to why my smart outlet won't connect to the wifi? It does not support 5ghz, only 2.4ghz. I disabled the hotspot and that didn't work either. I have other outlets that are connected. Please adivise.
Mike
It's probably because you have the same name for the 2.4 GHz and the 5GHz bands on your WiFi network. You will need to log onto your gateway or router and change the name of the 5GHz band to a different SSID (name), then start the setup process again using the 2.4 GHz band. You can revert it once setup is complete.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
