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Slow upload on Blast internet

New Poster

Slow upload on Blast internet

I have been running several speed tests and can never get over 3M for my upload speed. The download is great, pushing 145M but I really need that upload closer to the 10M. I have rebooted the modem and router but nothing has changed. In previous posts I saw that Comcast can re-roll the modem or something like that from their end. Hoping an employee can respond and work their magic. 

 

Would also like to talk about my current rate with jumped over $40 and looking to receive some kind of loyalty promotion.

Expert

Re: Slow upload on Blast internet

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

 

I've asked a Comcast employee to help you with you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Slow upload on Blast internet

Hello victormrivero. I can assist with troubleshooting your upload speed issues. Please send me a private message and include your full name and account primary phone number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!