Xfinity plant
Community Forum
Xfinity globe

Slow service

New Poster

Slow service

I recently purchased a newer faster modem but my download and upload speed still can be as little as 1MBS. What is going on?


Official Employee

Re: Slow service

Hi dbkersey1. If you still need assistance with slow internet speeds on your new modem, I can help. If so, please send me a private message and include your full name and account primary phone number so I can access your equipment.