Since we were hooked up a month ago for the blast,250mg we have only gotten 50mg down. We had 4 technicians out, who did absolutely nothing. I have hours on the phone with tech support. Had a tec out on Thanksgiving day , and he did nothing called his supervisor said he opened a maintenance ticket. This is the second time I heard this. I need a Director escalation. This is not fair for the customer. I am paying for 250 down and getting 50.
Thank you for visiting the forums! Sorry to hear about your issues.
I've asked a corporate employee to help you. You should expect a reply in this thread.
FYI: They owe you a $20 credit for every tech visit after the first for the same problem. You can also get a credit for your service from the time you first reported the issue until it is resolved.
If you would like help from the community...start here: Troubleshooting Guide
If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!
Hello @puji31, thanks for reaching out and I can assist you with this speed issue! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.