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Slow internet

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Slow internet

Hello,
Since we were hooked up a month ago for the blast,250mg we have only gotten 50mg down. We had 4 technicians out, who did absolutely nothing. I have hours on the phone with tech support. Had a tec out on Thanksgiving day , and he did nothing called his supervisor said he opened a maintenance ticket. This is the second time I heard this. I need a Director escalation. This is not fair for the customer. I am paying for 250 down and getting 50.
Silver Problem Solver

Re: Slow internet


@puji31 wrote:
Hello,
Since we were hooked up a month ago for the blast,250mg we have only gotten 50mg down. We had 4 technicians out, who did absolutely nothing. I have hours on the phone with tech support. Had a tec out on Thanksgiving day , and he did nothing called his supervisor said he opened a maintenance ticket. This is the second time I heard this. I need a Director escalation. This is not fair for the customer. I am paying for 250 down and getting 50.

Try this:

https://forums.xfinity.com/t5/Your-Home-Network/Video-10-things-you-can-do-right-now-to-fix-your-int...

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Highlighted
Expert

Re: Slow internet

Hi @puji31

Thank you for visiting the forums! Sorry to hear about your issues.

I've asked a corporate employee to help you. You should expect a reply in this thread. 

 

FYI: They owe you a $20 credit for every tech visit after the first for the same problem. You can also get a credit for your service from the time you first reported the issue until it is resolved.

 

If you would like help from the community...start here: Troubleshooting Guide 

 

If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

 

Video: How to view power levels and event logs.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Slow internet

Hello @puji31, thanks for reaching out and I can assist you with this speed issue! Can you please send me a Private Message including the full name as it appears on the account and your full name if different? 

 

To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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