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Slow internet speed. Seems like a lot of modem event logs.

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Slow internet speed. Seems like a lot of modem event logs.

I have the gigabit internet and been trying to deal with why my hardwire speed is only around 200-400Mbps. I have tried getting a new router. I went from a TP-Link Archer C2600 to a Netgear RAX15 and same speeds. Seems like the router is no issue, so I been looking more into the modem. Opening up links on google has lead me to here and shown me how to check my modem. If someone can tell me if this is not good for my event logs and connection. 

 

Modem: Motorola MB8600

 

Connection

   Downstream Bonded Channels
 

 

 
 

 


  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 8 447.0 -8.4 39.4 748 65
   2 Locked QAM256 9 453.0 -10.3 38.4 863 11
   3 Locked QAM256 10 459.0 -11.2 38.3 757 0
   4 Locked QAM256 11 465.0 -11.5 37.7 1179 59
   5 Locked QAM256 12 471.0 -9.7 38.9 638 0
   6 Locked QAM256 13 477.0 -8.9 39.3 552 0
   7 Locked QAM256 14 483.0 -9.2 39.2 540 0
   8 Locked QAM256 15 489.0 -9.1 39.1 584 20
   9 Locked QAM256 16 495.0 -9.4 38.9 539 18
   10 Locked Unknown 17 507.0 -12.0 0.0 150737 0
   11 Locked Unknown 18 513.0 -11.5 0.0 17971 21473
   12 Locked QAM256 19 519.0 -9.7 38.8 393 0
   13 Locked QAM256 20 525.0 -9.7 27.5 42200381 2777475
   14 Locked QAM256 21 531.0 -10.4 34.3 591 1
   15 Locked QAM256 22 537.0 -9.8 38.5 436 24
   16 Locked QAM256 23 543.0 -12.2 37.1 489 41
   17 Locked QAM256 24 549.0 -13.1 35.7 650 186
   18 Locked QAM256 25 555.0 -12.0 31.2 1001 85
   19 Locked QAM256 26 561.0 -11.3 34.2 397 0
   20 Locked QAM256 27 567.0 -10.8 34.5 524 0
   21 Locked QAM256 28 573.0 -11.6 36.3 403 0
   22 Locked QAM256 29 579.0 -9.7 35.2 360 0
   23 Locked QAM256 30 585.0 -10.3 35.1 380 0
   24 Locked QAM256 31 591.0 -12.9 34.3 475 0
   25 Locked QAM256 32 597.0 -12.7 33.3 559 41
   26 Locked Unknown 33 603.0 -11.8 0.0 0 0
   27 Locked Unknown 34 609.0 -11.7 0.0 175839858 67143790
   28 Locked QAM256 35 615.0 -11.1 37.7 298 2
   29 Locked QAM256 36 621.0 -10.9 37.7 268 0
   30 Locked QAM256 37 627.0 -9.6 38.3 264 0
   31 Locked QAM256 38 633.0 -13.0 36.5 345 5
   32 Locked OFDM PLC 48 850.0 -15.9 30.8 492283742 2115



   Upstream Bonded Channels
 

 

 
 

 


  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 17.3 58.8
   2 Locked SC-QAM 2 5120 23.7 58.8
   3 Locked SC-QAM 3 5120 30.3 58.8
   4 Locked SC-QAM 4 5120 36.7 56.0
   5 Locked SC-QAM 5 1280 41.2 52.8

 

 

Event Log
   Log
 

 

 
 

 


  
    Time    Priority    Description 
    22:29:54
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 4; Chan ID: 20 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:30:56
Sat Jun 6 2020
  Warning (5)   MDD message timeout;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:31:07
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 4; Chan ID: 20 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:31:09
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 1; Chan ID: 17 18 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:31:32
Sat Jun 6 2020
  Warning (5)   MDD message timeout;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:31:34
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 4; Chan ID: 20 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:31:35
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 1; Chan ID: 17 18 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:32:46
Sat Jun 6 2020
  Warning (5)   MDD message timeout;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:32:50
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 17 18 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:32:51
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 4; Chan ID: 20 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    22:32:55
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 1; Chan ID: 17 18 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:04:58
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:05:24
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:12:25
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:12:48
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:14:42
Sat Jun 6 2020
  Warning (5)   MDD message timeout;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:15:07
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 1; Chan ID: 17 18 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:15:08
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 4; Chan ID: 20 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:17:08
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:17:39
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:20:53
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:21:22
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:43:31
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    23:44:04
Sat Jun 6 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    00:05:14
Sun Jun 7 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    00:06:00
Sun Jun 7 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    00:06:55
Sun Jun 7 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    00:07:19
Sun Jun 7 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    00:40:44
Sun Jun 7 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    00:41:15
Sun Jun 7 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    00:52:55
Sun Jun 7 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
    00:53:23
Sun Jun 7 2020
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:4f:6a:7a;CMTS-MAC=00:01:5c:63:2e:5d;CM-QOS=1.1;CM-VER=3.1;
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Expert

Re: Slow internet speed. Seems like a lot of modem event logs.

The downstream and the upstream power are way it of spec ! That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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