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Slow internet after new comcast modem

Frequent Visitor

Slow internet after new comcast modem

I was told by comcast that my modem needed to br replaced. After I installed the replacement as per their request my internet speed went from 177mbps to 70mbps. I pay extra for the"Blast" faster speed, but not I don't even get what I'm paying for.

I check the Wi-Fi and an wired computer both the same. Nothing has changed except the replacement modem.

Silver Problem Solver

Re: Slow internet after new comcast modem

What is the make and model of the new device?

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Expert

Re: Slow internet after new comcast modem

What do you get for the upload speed ?



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Frequent Visitor

Re: Slow internet after new comcast modem

Cisco model DCP3941T

Frequent Visitor

Re: Slow internet after new comcast modem

70 MBPS upload

Expert

Re: Slow internet after new comcast modem

Sorry but that is not physically possible on the current DOCSIS systems. That's the download speed that you stated. I asked about the *upload* speed.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Slow internet after new comcast modem

You are correct, my mistake

5.5 Mbps