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Slow internet after new comcast modem

Frequent Visitor

Slow internet after new comcast modem

I was told by comcast that my modem needed to br replaced. After I installed the replacement as per their request my internet speed went from 177mbps to 70mbps. I pay extra for the"Blast" faster speed, but not I don't even get what I'm paying for.

I check the Wi-Fi and an wired computer both the same. Nothing has changed except the replacement modem.

Silver Problem Solver

Re: Slow internet after new comcast modem

What is the make and model of the new device?

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Diamond Problem Solver

Re: Slow internet after new comcast modem

What do you get for the upload speed ?

Frequent Visitor

Re: Slow internet after new comcast modem

Cisco model DCP3941T

Frequent Visitor

Re: Slow internet after new comcast modem

70 MBPS upload

Diamond Problem Solver

Re: Slow internet after new comcast modem

Sorry but that is not physically possible on the current DOCSIS systems. That's the download speed that you stated. I asked about the *upload* speed.
Frequent Visitor

Re: Slow internet after new comcast modem

You are correct, my mistake

5.5 Mbps