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Slow connection speed

New Poster

Slow connection speed

My connection speed is much slower than it is supposed to be with a sometimes unstable connection. I upgraded my modem to a Arris Surfboard sb6190 in hopes of fixing this issue with no success. Using a direct ethernet connection for these results.  I'm not sure of the issues are on my end. With Performance pro tier my speeds are expected to be up to 150mbps. If anything could be done to help resolve my issue it would be greatly appreciated. 


Here is a link to my speedtest results.




Re: Slow connection speed

Start here: Troubleshooting Guide 


If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!


Video: How to view power levels and event logs.

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New Poster

Re: Slow connection speed

event log.jpgStream.jpg

Here is my error log that I dont think loaded properly as well as the powerlevels of the modem. As for I am not able to use it to access the gateway, it says the site cannot be reached.