Community Forum

Slow Gigabit Speed

stumpster93720
New Poster

Slow Gigabit Speed

I recently moved and I've had some issues with getting gigabit speeds. I previously had an SB6190 and was hoping that when I upgraded to an SB8200 that would fix the issues that I had been having. I got the new modem provisioned and there hasn't been any change in speed that I'm seeing.

 

Doing the speedtest with the Xfinity speed test I'm getting about 275/40. When I use the ookla speedtest application it registers about 150/40. I'm currently hardwired, so this isn't related to wifi. I've tried with FF, Chrome, and the standalone speedtest app so it doesn't appear to be related to browser. I've also tried with Safe mode and that didn't have any differences either.

 

Here's the connection status info:

 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 525000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
20 Locked QAM256 525000000 Hz 4.0 dBmV 41.4 dB 109 0
17 Locked QAM256 507000000 Hz 4.2 dBmV 41.5 dB 64 0
18 Locked QAM256 513000000 Hz 4.3 dBmV 41.6 dB 63 0
19 Locked QAM256 519000000 Hz 4.0 dBmV 41.4 dB 117 0
21 Locked QAM256 531000000 Hz 4.1 dBmV 41.5 dB 98 0
22 Locked QAM256 537000000 Hz 4.0 dBmV 41.3 dB 125 0
23 Locked QAM256 543000000 Hz 4.0 dBmV 41.2 dB 141 0
24 Locked QAM256 549000000 Hz 3.9 dBmV 41.2 dB 121 0
25 Locked QAM256 555000000 Hz 3.9 dBmV 41.0 dB 160 0
26 Locked QAM256 561000000 Hz 4.0 dBmV 41.0 dB 210 0
27 Locked QAM256 567000000 Hz 3.8 dBmV 40.8 dB 281 0
28 Locked QAM256 573000000 Hz 3.9 dBmV 40.9 dB 246 0
29 Locked QAM256 579000000 Hz 4.0 dBmV 40.9 dB 252 0
30 Locked QAM256 585000000 Hz 4.0 dBmV 40.8 dB 267 0
31 Locked QAM256 591000000 Hz 3.9 dBmV 40.9 dB 339 0
32 Locked QAM256 597000000 Hz 4.0 dBmV 40.7 dB 363 0
33 Locked QAM256 603000000 Hz 4.0 dBmV 40.5 dB 362 0
34 Locked QAM256 609000000 Hz 4.0 dBmV 40.6 dB 488 0
35 Locked QAM256 615000000 Hz 4.2 dBmV 40.7 dB 296 0
36 Locked QAM256 621000000 Hz 4.2 dBmV 40.6 dB 344 0
37 Locked QAM256 627000000 Hz 4.3 dBmV 40.5 dB 365 0
38 Locked QAM256 633000000 Hz 4.4 dBmV 40.5 dB 383 0
39 Locked QAM256 639000000 Hz 4.3 dBmV 40.3 dB 430 0
40 Locked QAM256 645000000 Hz 4.3 dBmV 40.4 dB 394 0
41 Locked QAM256 651000000 Hz 4.5 dBmV 40.1 dB 442 0
42 Locked QAM256 681000000 Hz 4.7 dBmV 40.1 dB 362 0
43 Locked QAM256 687000000 Hz 5.0 dBmV 40.2 dB 335 0
44 Locked QAM256 693000000 Hz 4.8 dBmV 39.8 dB 339 0
45 Locked QAM256 699000000 Hz 4.8 dBmV 39.7 dB 347 0
46 Locked QAM256 705000000 Hz 5.1 dBmV 39.7 dB 413 0
47 Locked QAM256 717000000 Hz 5.4 dBmV 39.6 dB 300 0
48 Locked Other 850000000 Hz 3.8 dBmV 37.0 dB 1241729060

0

 

 

 

 

Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 17300000 Hz 6400000 Hz 40.0 dBmV
2 2 Locked SC-QAM Upstream 23700000 Hz 6400000 Hz 40.0 dBmV
3 4 Locked SC-QAM Upstream 36700000 Hz 6400000 Hz 40.0 dBmV
4 3 Locked SC-QAM Upstream 30300000 Hz 6400000 Hz 40.0 dBmV
5 5 Locked SC-QAM Upstream 41200000 Hz 1600000 Hz 41.0 dBmV