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Site Blocked via xfinity - but not via cellular

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Site Blocked via xfinity - but not via cellular

Hi all -

 

My family is trying to access content from their school (for distance learning).  That content works fine, except for videos that are embedded in the materials.  The videos are part of a service provided by loom.com.  Regardless of the device (iOS, ChromeOS, Windows with various browsers, etc.)  - the videos do not load when connected to my xfinity gateway. 

 

The videos do load if I connect via hotspot on my cell phone.   

 

So - it seems that xfinity is blocking this site somehow.  Firewall is currently set to "low" - and there aren't restrictions there.  Any suggestions for how to enable this content to make it's way through xfinity to my equipment? Settings to check, etc.?

 

Eric

 

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Expert

Re: Site Blocked via xfinity - but not via cellular

Try disabling the Xfi Advanced Security feature as a workaround for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;

 

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 

Good luck !



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