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Second IP needed

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New Poster

Second IP needed

Hi
I need a separate IP to be assigned by my cable modem for a few devices that I want to keep on a seperate network. I read the different posts and rate card and I dont see anything about a second IP address there. Can someone help me with this? I have a netgear docs3.1 cable modem router with multiple ethernet ports.
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Expert

Re: Second IP needed

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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Official Employee

Re: Second IP needed

Hi there, NashAbs. Thanks for posting here in the community. We hope you are well. 

 

I would be happy to take a look and see if an additional IP address is available. I do want to mention that I have seen in the past that it did not work with Netgear 3.1 equipment. The only modem I have personally witnessed it work with is the Arris SURFboard SB8200. However- if the feature is available to you, we can certainly try. Let's see what we can find out! Please send me a PM with your first and last name and we will go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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