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Second IP for SB8200 residential area

New Poster

Second IP for SB8200 residential area

Good day, could one of the Xfinity experts help with getting second IP provisioned for my SB8200 ? Unfortunately entry level tech support have no clue about this Smiley Happy

 

Thank you in advace,

Loyal customer Smiley Happy

 

Expert

Re: Second IP for SB8200 residential area

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.



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New Poster

Re: Second IP for SB8200 residential area

There is nothing listed, what my other options?

Expert

Re: Second IP for SB8200 residential area

I'm going to escalate this to the Comcast corporate employees that are available to these boards. They will be able to investigate it further and doublecheck if its available. You should get a reply here in your topic. Good luck !

 



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New Poster

Re: Second IP for SB8200 residential area

Outstanding, thank you so much!

Expert

Re: Second IP for SB8200 residential area



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Second IP for SB8200 residential area

Hi, SpamMeNot! Welcome to our Xfinity Forum! I'm happy to check if we offer the additional Ip address option in your area. Could you please send me your first and last name in a private message? Click on my name ComcastElla, then click Send a message.


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