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SYNC Timing Issue - New SB8200 didn't fix it

Hillcrest2
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SYNC Timing Issue - New SB8200 didn't fix it

SB6141 constantly rebooting itself (10-15x per day).  Event log said it was having a SYNC issue, losing connection, and rebooting.  Comcast technician came out, said the signal was weak, and put a couple signal boosters in.  That did not fix the problem.  At the suggestion of Comcast, I purchased the SB8200 and installed it an hour ago.  Same problem.  I have attached the event log of the new SB8200, and the downstream/upstream reports.  Are my downstream power #'s out of whack?  Can someone help me figure out what is going on?  

 

Event Log:

2-5-2021, 15:59:4Critical(3)"SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=redacted;CMTS-MAC=00:cc:fc:60:1d:d2;CM-QOS=1.1;CM-VER=3.1;"
2-5-2021, 15:47:6Error(4)"SW upgrade Failed after download - Incompatible SW file"
2-5-2021, 15:47:5Notice(6)"SW Download INIT - Via Config file d11_m_sb8200_bcideluxe75_c05.cm"
1-1-1970, 0:1:16Notice(6)"Honoring MDD; IP provisioning mode = IPv6"
1-1-1970, 0:1:2Critical(3)"No Ranging Response received - T3 time-out;CM-MAC=redacted;CMTS-MAC=00:cc:fc:60:1d:d2;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:20Critical(3)"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=redacted;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
2-5-2021, 15:44:47Critical(3)"Resetting the cable modem due to docsDevResetNow"
1-1-1970, 0:1:48Critical(3)"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=redacted;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:1:43Critical(3)"SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=redacted;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:1:42Critical(3)"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=redacted;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:23Critical(3)"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=redacted;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:34Critical(3)"Telnet user logged in from IP address 192.168.100.101."
1-1-1970, 0:0:21Critical(3)"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=redacted;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

 

Downstream Bonded Channels
Channel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables
29LockedQAM256597000000 Hz7.1 dBmV39.3 dB00
1LockedQAM256411000000 Hz7.1 dBmV39.9 dB00
2LockedQAM256417000000 Hz7.1 dBmV40.0 dB00
3LockedQAM256423000000 Hz7.0 dBmV39.8 dB00
4LockedQAM256435000000 Hz6.9 dBmV39.9 dB00
5LockedQAM256447000000 Hz6.3 dBmV39.8 dB00
6LockedQAM256453000000 Hz6.1 dBmV39.8 dB00
7LockedQAM256459000000 Hz6.1 dBmV39.8 dB00
8LockedQAM256465000000 Hz6.0 dBmV39.7 dB00
9LockedQAM256471000000 Hz5.8 dBmV39.6 dB00
10LockedQAM256477000000 Hz5.9 dBmV39.7 dB00
11LockedQAM256483000000 Hz6.0 dBmV39.6 dB00
12LockedQAM256489000000 Hz5.9 dBmV39.7 dB00
13LockedQAM256495000000 Hz5.8 dBmV39.9 dB00
14LockedQAM256507000000 Hz5.5 dBmV39.7 dB00
15LockedQAM256513000000 Hz5.1 dBmV39.5 dB00
16LockedQAM256519000000 Hz5.1 dBmV39.3 dB00
17LockedQAM256525000000 Hz5.0 dBmV39.3 dB00
18LockedQAM256531000000 Hz4.8 dBmV39.5 dB00
19LockedQAM256537000000 Hz5.1 dBmV39.4 dB00
20LockedQAM256543000000 Hz5.3 dBmV39.3 dB00
21LockedQAM256549000000 Hz5.2 dBmV39.4 dB00
22LockedQAM256555000000 Hz5.2 dBmV39.2 dB00
23LockedQAM256561000000 Hz5.7 dBmV39.4 dB00
24LockedQAM256567000000 Hz5.9 dBmV39.3 dB00
25LockedQAM256573000000 Hz6.0 dBmV39.4 dB00
26LockedQAM256579000000 Hz6.6 dBmV39.2 dB00
27LockedQAM256585000000 Hz7.1 dBmV39.4 dB00
28LockedQAM256591000000 Hz7.0 dBmV39.3 dB00
30LockedQAM256603000000 Hz7.4 dBmV39.3 dB00
31LockedQAM256609000000 Hz7.2 dBmV39.1 dB00
32LockedQAM256615000000 Hz6.9 dBmV39.1 dB00
159LockedOther722000000 Hz5.5 dBmV37.2 dB26630260

 

 
Upstream Bonded Channels
ChannelChannel IDLock StatusUS Channel TypeFrequencyWidthPower
19LockedSC-QAM16400000 Hz6400000 Hz40.0 dBmV
210LockedSC-QAM22800000 Hz6400000 Hz41.0 dBmV
311LockedSC-QAM29200000 Hz6400000 Hz42.0 dBmV
412LockedSC-QAM35600000 Hz6400000 Hz43.0 dBmV
513LockedSC-QAM40400000 Hz3200000 Hz41.0 dBmV

 

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