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STABILITY ISSUE WHEN CONNECTING TO OCULUS QUEST (VR HEADSET)

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STABILITY ISSUE WHEN CONNECTING TO OCULUS QUEST (VR HEADSET)

I am having connection issues with my Xfinity Gigabit internet on my new Oculus Quest VR device. Every 10 minutes or so it says "disconnected from wifi network" then restores connection. This is very inconvenient as most games are played online. In the Oculus Quest Subreddit forum, every user experiencing this issue has the new Xfi Wireless Gateway. Is there a workaround for this network stability or do I need to switch my internet service provider.
Official Employee

Re: STABILITY ISSUE WHEN CONNECTING TO OCULUS QUEST (VR HEADSET)

Hi @Mcook1

 

Welcome to the Xfinity Forums. Sorry for the experience you're having with your internet connection. I can check your signals and node health to see if I can help isolate a cause for your issue. In order to do so, can you send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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