Community Forum

SB8200 upload speed

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New Poster

SB8200 upload speed

Since last Saturday, I’m having issue with my modem. The upload speed gradually drop from 16mbps to 0.5mbps daily at 9:45pm until 9:45 am the next day. Any idea how I get it fix?
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Expert

Re: SB8200 upload speed

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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New Poster

Re: SB8200 upload speed

No worries. Comcast guys installed a new fiber optic line the day after and now everything is back to normal! Thanks for the reply.
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Expert

Re: SB8200 upload speed

Quite welcome ! Glad it got straightened out ! Good luck ! Now closing this thread.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!