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SB8200: IP Address for Second Ethernet Port

toadslabs
Regular Visitor

SB8200: IP Address for Second Ethernet Port

I am trying to subscribe to a second IP address for the second ethernet port on my SB8200.  From Google searches this forum seems like the best place to find people knowledgable enough to get that done.  I have had limited success going through the various phone/chat support options.  I realize that from other posts this feature might not be available in my area, but if anyone from the Comcast side could help me try to get it set up, it would certainly be appreciated.

 

Thanks for the help in advance.

EG
Expert

Re: SB8200: IP Address for Second Ethernet Port

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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ComcastMorgan
Official Employee

Re: SB8200: IP Address for Second Ethernet Port

Hi there, toadslabs. Thanks for posting here in the community for support! Sorry to hear that you had trouble getting help with this by other means. You've come to the right spot, I'd be glad to help you out. If you can send me a PM with your first and last name, I will get your account pulled up on this end and we'll check to see whether or not it's an option for you. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Hopefully I'll have some good news for you. Thanks! Talk to you soon. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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