Several months ago i started having connectivity issues. The connection would drop out and i would have to restart my cable modem to get internet back. After several phone calls with comcast and several tech visits they determined that my modem was bad. I contacted arris and had them replace my sb8200. After the replacement everything worked fine for about a month and then it started dropping every few days to now where its dropping multiple times a day. They keep telling me everything is fine but im sure at this point it has to be a something else besides the modem. My logs are below.
|Acquire Downstream Channel||573000000 Hz||Locked|
|DOCSIS Network Access Enabled||Allowed|
|Downstream Bonded Channels|
|Channel ID||Lock Status||Modulation||Frequency||Power||SNR/MER||Corrected||Uncorrectables|
|17||Locked||QAM256||573000000 Hz||-2.8 dBmV||38.2 dB||0||0|
|1||Locked||QAM256||477000000 Hz||-0.8 dBmV||40.7 dB||0||0|
|2||Locked||QAM256||483000000 Hz||-1.0 dBmV||40.2 dB||0||0|
|3||Locked||QAM256||489000000 Hz||-1.4 dBmV||40.2 dB||0||0|
|4||Locked||QAM256||495000000 Hz||-1.0 dBmV||40.1 dB||0||0|
|5||Locked||QAM256||501000000 Hz||-1.0 dBmV||40.0 dB||0||0|
|6||Locked||QAM256||507000000 Hz||-1.3 dBmV||39.9 dB||0||0|
|7||Locked||QAM256||513000000 Hz||-1.3 dBmV||39.9 dB||0||0|
|8||Locked||QAM256||519000000 Hz||-1.5 dBmV||39.0 dB||0||0|
|9||Locked||QAM256||525000000 Hz||-1.8 dBmV||38.9 dB||0||0|
|10||Locked||QAM256||531000000 Hz||-2.0 dBmV||39.4 dB||0||0|
|11||Locked||QAM256||537000000 Hz||-2.4 dBmV||39.2 dB||0||0|
|12||Locked||QAM256||543000000 Hz||-2.9 dBmV||38.9 dB||0||0|
|13||Locked||QAM256||549000000 Hz||-3.6 dBmV||38.6 dB||0||0|
|14||Locked||QAM256||555000000 Hz||-4.1 dBmV||38.2 dB||0||0|
|15||Locked||QAM256||561000000 Hz||-5.2 dBmV||37.4 dB||0||0|
|16||Locked||QAM256||567000000 Hz||-5.9 dBmV||36.0 dB||0||0|
|18||Locked||QAM256||579000000 Hz||-0.3 dBmV||40.2 dB||0||0|
|19||Locked||QAM256||585000000 Hz||-2.7 dBmV||39.2 dB||0||0|
|20||Locked||QAM256||591000000 Hz||-3.1 dBmV||38.9 dB||0||0|
|21||Locked||QAM256||597000000 Hz||-3.7 dBmV||38.6 dB||0||0|
|22||Locked||QAM256||603000000 Hz||-3.9 dBmV||38.4 dB||0||0|
|23||Locked||QAM256||609000000 Hz||-5.0 dBmV||37.8 dB||0||0|
|24||Locked||QAM256||615000000 Hz||-4.9 dBmV||37.7 dB||0||0|
|159||Locked||Other||708000000 Hz||-5.2 dBmV||34.8 dB||24961729||1|
|Upstream Bonded Channels|
|Channel||Channel ID||Lock Status||US Channel Type||Frequency||Width||Power|
|1||4||Locked||SC-QAM||16000000 Hz||6400000 Hz||42.5 dBmV|
|2||1||Locked||SC-QAM||35600000 Hz||6400000 Hz||43.5 dBmV|
|3||2||Locked||SC-QAM||29200000 Hz||6400000 Hz||43.0 dBmV|
|4||3||Locked||SC-QAM||22800000 Hz||6400000 Hz||43.5 dBmV|
Current System Time: Tue Jul 3 07:22:42 2018
to help diagnose and correct problems, if any should occur.
I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread.
Hello Mharris134. I can assist with troubleshooting your internet connectivity problems. To get started, please send me a private message and include your full name and account primary phone number so access your equipment.
Joe for some reason the page is not loading for me to direct message you but the internet has dropped 6 times today and i have had to restart my modem. I used the tool online since i was away and i was trying to keep a track on everything with my cameras which i can review remotely but i constantly had no connectivity all night. This is becoming a huge hassle.
Hi Mharris134. I apologize you continue to experience issues. I did receive your private message and I have responded. Please check your PMs.